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June 2024 by Elif Akkoc
I just went to get a new card at 10 in the morning and they kept me waiting until 11.30. And before waiting, they said that I don't need your social security number and your picture will be enough. After waiting for 1.30 hours, they told me that it was necessary for me to get my SSN. she made an appointment for me to come back in 2 hours. And I came back for the last time at 3.30 and they told me to wait an hour. They would probably say they are closing this time and not carry out my transaction. The supervisor is seriously disrespectful and makes fun of customers.
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June 2024 by Hüseyin Akkoç
They did their best not to help us by saying wait, wait 3 times from morning to evening and they didn't. They have some really weird employees. The supervisor is not doing her job and is trying to keep us waiting by talking nonsense. We just wanted to get a debit card. There's no point in waiting 5 hours and saying you still have to wait.
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June 2024 by Araceli Maldonado
This place sucks, they’re so lazy and don’t help at all?
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March 2024 by Santiago Carrillo
I deposited $800 the machine died and the money never enter my account. The bank was no help and I had to call the 1-800 number. I was on hold for a long time. They where also no help and only gave me a temporary credit that would be credited in up to 10 days. But they also said it could take up to 45 days.
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March 2024 by Robin Hothi
if there is option for zero star i definitely go with zero star banker dnt care about line just busy in talking there personal life problems if u guys free seating on chairs its nt mean everybody free only 2 teller for all crowd its my big mistake having account in boa
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February 2024 by Shrishail Baligar
They absolutely take the award for the worst service and employees (including the manager).My patience ran out thin, and I am done with them. How can an organization/ business sustain with such incompetence, utter disregard and disrespect for the customers? I would recommend Chase if you still want to go to the Big Banks, or other CUs in the area.0 stars really.
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February 2024 by Ernesto Aguirre Jr
Open up an account
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January 2024 by MGAC012
Kind, helpful and professional staff.
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December 2023 by Lisa M.
This Bank of America sucks the manager, Christie or Christina. An older lady is so rude and needs to take a class on customer service. I really wish that they would learn how to deal with customers in a more polite way horrible service and I would give no stars if it was possible
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December 2023 by Deserri F.
A little wait because it was the beginning of the month. Not an issue. Stff is helpful and pleasant.
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November 2023 by Michael F.
Long line with only 2 tellers. Business line short line one teller. $8 fee to cash a Bank of America check if you have no account with the bank. In years past no fee.
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November 2023 by Lourdes Gonzales
Worst service EVER! You have 10 people walking around that supposedly work there but do ABSOLUTELY nothing. This place is Pathetic!! Definitely changing banks
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August 2023 by Trish F.
As others have said, this bank does not have enough tellers. There were only three tellers and a huge long line. There was a man waiting in the business line and the teller there was just standing there looking busy but not helping any customers, and the man waited and waited before finally being called up by a different teller. So there were only two tellers now and a bunch of people in line, and the line wasn't moving fast at all. Also, there was a lady who walked someone to a teller in front of all the people in line who had been waiting so he could ask a question. Why shouldn't they have to wait their turn like everyone else?? When I finally got up to the front of the line, one of the tellers left his station and just walked toward the back and got on his phone, which left only one teller. I finally get up to a teller and explain that I want to get a cashier's check from my HELOC account and she tells me that isn't possible because I don't have a checking account there. What?? If I can use an ATM card to withdraw cash from my HELOC account, why can't I have a cashier's check? Makes zero sense. The manager came over and at first told me the same thing, but then said she knew a way around it and would get me the cashier's check. I had to pay $15 to get the cashier's check. As I was waiting for her to do that, she casually asks me what the money is for. Seriously? It's none of their business what it's for! I know she was probably just trying to make conversation, but next time maybe chat about the weather, don't ask a customer what the money they are withdrawing is for.
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August 2023 by Maria Muratalla
It is a good financial institution ?; I have always had good experiences ???
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July 2023 by Edgar Villa
Wait time is to long. One clerk for more than 20 in line
