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May 2023 by Henry P.
I came here for a single item purchase and a single item return, pretty simple you would think. Started out in line at one checkout station but got redirected to a second station. This employee said she could not help me and directed me to a manager located at a third checkout station. The manager then told me he could not help me because he was "too busy". There was nobody in line before or after me at the second or third checkout station. Two items as I said.He directed me to go back to the original checkout station. This person said I would need a manager, whereupon I told her that I had just spoken to her manager and he sent me to her. She reluctantly finished the transaction.Four checkout stations for two items. Nobody wants to work here. Everybody seemed to be in a sour mood and it was only 10AM.
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March 2023 by Krista D.
Great location (5 stars) and good selection of stuff (4 stars). However, TAKE AWAY 100 stars for locking condoms, pregnancy tests, lube, and other sexual necessities. Behind plexiglass! As a middle aged, married woman, I resent having to "ask permission" to get access to the items necessary for my sex life. I'm nearing 50, so I don't want a baby, but I do want intimacy with my husband. The prices were also Very Expensive. Will not shop here again....if this policy is consistent across all Walgreen's, then I will shop elsewhere. You say, "theft". Yeah, yeah, whatever. If anything ought to be FREE (or stolen), it's birth control/sexual health stuff. In other countries or places, it's 1) free, 2) available in vending machines in restrooms, 3) not locked away so you have to ask to get it, 4) if not free, then affordably priced. Insulting!!Maybe the San Mateo Public Libraries will start offering these items along with the free menstrual supplies? Never again, Walgreen's!
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March 2023 by M. R.
I feel sorry for the pharmacy staff in this Walgreens. They are always understaffed and always have long lines of customers waiting. It's not necessarily the pharmacists' or assistants' fault, so be nice to them; I think it is Walgreen's management that doesn't care about their staff or their customers. Plus, management doesn't give new employees training. I'm elderly and standing in a long line is difficult for me. Maybe the store should try giving out numbers so that shoppers can browse the store or just take a seat until their number is called. I'm thinking of switching to CVS because they have a drive -up window. It's slow but at least I can sit in my car and listen to music while I wait.
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March 2023 by Malekeh A.
Terrible service. It's take 1 hour to get to them by phone. Your medications orders are always delayed. They completely ignore the fact that it's patient lives they are playing with.
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March 2023 by Kathryn V.
Thanks to a very kind pharmacist Nancy who helped us! We are forever grateful. They were super busy due to a power outage but still accommodating. Thank you, thank you!
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March 2023 by Lisa K.
Please hire new management , only 2 person working in the whole establishment, the line is curving all around the wall,
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March 2023 by joanne g.
Although I'm going to focus on the pharmacy, the whole store is sadly in need of updating. It's dirty and disorganized, and service is slow.But nothing is as slow as the pharmacy. Every time I go, the wait is worse. When I entered the store today, Sunday, there were three people ahead of me waiting for a pharmacy pickup. Not so bad, except the person being served was still there 20 minutes later. It didn't get better.I was picking up a generic, uncontrolled prescription that I'd refilled online days earlier (the online renewal is the easy part). I had no questions. Yet when it was finally my turn, the clerk disappeared for a good 10 minutes. No wonder the line barely moves. When I left, the line was twice as long as when I arrived.I came home and immediately transferred my prescription to an online vendor.All the Menlo Park Pharmaca prescriptions have been moved to that Walgreens. I feel bad for the former Pharmaca customers who have been accustomed to great service -- clean store, pleasant staff -- Walgreens is going to be quite a shock. I will never go back if I can help it.
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January 2023 by Brian B.
**This is a review specifically for the pharmacy**The pharmacy here is awful. No matter what time you arrive, you will have to wait a considerable amount of time (20+ minutes) before you get your medication. They are constantly understaffed, and those staff members on duty are incredibly slow. You end up waiting even if there isn't a line of people waiting in front of you, and there were numerous instances where the pharmacist basically skipped me and serviced others behind me (I literally had to complain and ask for service after a while). Definitely AVOID this place if you can. They make the simple task of picking up pre-ordered meds incredibly tedious, and operate at a snail's pace.
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December 2022 by Edward O.
Their prescription information phone tree is a joke. The "status" on the phone is the same as online, and if that is just stuck at something like "pending," you need to call in to find out what the hold up is.So after a ridiculously long diatribe of useless information, you finally get to ask to speak to a pharmacist (assuming the AI they use can actually understand what you say). There is no way to say you want something other than medical advice.Then you get into hold queue. The only info they give you about the wait time is "more than three callers." What? I count count above three to get a better idea of how long? There is NO option to leave a call back number so you can on with whatever else you may need to do.Then 2 hours later, finally got the ring through to the pharmacy, and "ding ding ding", I'm cut. Get to start again. This time on 1 hour finally got through.THey said, oh, we will fill it right now, you can pick up in 1/2 hour. That was good, but NO explanation of WHY the prescription, that I need tomorrow pre-surgery, was in purgatory in the first place.Insufficient staff, phone tree system designed by demented possums, no alternative way to get through, and online status that is pretty much useless unless your prescription is fill right away, then it shows "ready for pickup." Unless you get that status, be prepared for in interminable wait.One star only because the clerk who I finally got to after more than three hours he was able to resolve the issue. Clearly, there was no actual problem, they just lost the prescription.
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April 2022 by Michael S.
45 minutes (first in line, but between check-in and injection) for COVID booster vaccine
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March 2022 by Sivasa L.
This Walgreens serves its purpose as a neighborhood drug store. It is hugged between several stores in Menlo Park's downtown area, and has been there for many years. Like many places post pandemic, it still requires mask wearing but many people go into the store maskless. This isn't a big deal to me (who went in masked), but that was all that I could really say about it.
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March 2022 by Michelle X.
The line to pick up meds moves very slow compared to other stores. This is my 2nd time here and same slowness.
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February 2022 by Jun Y.
Visited this place an hour ago for my Mum's COVID vaccine appointment. Her situation is a bit special as she got the Chinese vaccines before traveling to US. After showing the vaccination record to the pharmacist, they told us she cannot get vaccinated and need to wait for another six months. I asked them why since I read about reports that Chinese vaccines are not as effective as Pfizer/Moderna, and I'm concerned she might catch COVID-19 in next couple of months as Chinese vaccine effect wanes. The female pharmacist then gave me an attitude and were like "stop arguing and just go away as we won't give you the vaccine". But I was merely asking questions. She called the manager and the manager was much nicer and explained that they follow CDC guidelines but also acknowledged that CDC guideline was not detail enough to say which vaccine brand it applies to(probably to mRNA ones instead of foreign vaccines), but that's the only thing they could follow. I know mixing US and foreign vaccine is more of an area with less data and guidelines but definitely hoped the pharmacist could be more patient and professional in answering my questions. After all people's life is at risk with these decisions.
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January 2022 by Toby M.
I am removing Walgreen's pharmacy on Santa Cruz Ave. as my prescription source. This pharmacy has been consistently incompetent. Twice they have received orders from my doctor and not filled it and not notified me, when I went to pick it up they told me that they do not have my insurance information on file. Once the clerk came to the window and informed me that I do not have insurance, I told him that I had gotten prescriptions there many times before with no problem. He said: "You need to call your insurance company" and he walked away from the window. I asked for the manager and she was able to bring up my information with no problem. Yesterday I was on hold on the phone 3 times from 20 - 30 minutes each time- the first two calls ended abruptly when someone finally answered, the call was hung up after a few seconds. The lines and wait times are always long and slow, with usually only 1 or at most 2 windows open. When I finally got through to ask if my Rx was ready yesterday, again I was told there was no insurance for me on file and they did not fill it or bother to call me. Then they found my info. again using my phone number. Before I hung up I asked how the wait lines were before I went to pickup my medicine? The clerk simply said 'they are horrible'. I asked when the best time to come would be, she said that they area always long. I called my doctor to switch my Rx to CVS in Menlo Park, the office manager at my doctor's office said that Walgreens pharmacy on Santa Cruz Ave. was notorious and well known to not answer the phone. Bad service, rude and long lines.
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January 2022 by Rachel A.
They have lost my prescriptions several times. Then when I call for the status of the prescription (after giving them weeks to correct the error), the agent gives an attitude. Lines are also always very long. I will be transferring to a new location.