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February 2024 by John S.
The service gets worse by the minute. Now WF closes at 5 pm. Why not open the bank only between 10 am and noon for maximum inconvenience?!
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December 2023 by Amy A.
One of the worst banks in the area. After reading reviews I am still surprised as to why it is still open. Staff is rude, unprofessional, and seems to hate their job. Please avoid this Wells Fargo location if you can
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April 2023 by Ria N.
The previous review doesn't apply to the window tellers or Shetpra, (sic) the notary lady there
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January 2019 by Julia C.
I may have concurred with the 2 star rating across the board however I think Wells Fargo has accomplished a lovely thing. By chance and never expecting to become a client, I visited the Santa Cruz Ave, Menlo Park branch to take care of some Wells Fargo specific banking needs. Thankfully, I had someone who was an account holder but much to my surprise, the customer service was absolutely amazing. Having been a 20 yr client of "conservative" Union Bank, what a refreshing ease of transaction for a change! Fast forward a few months, had the same " in house, Wells Fargo need" Called blindly on New Years Eve! The branch manager picked up, within 1 hr, was at the branch, an assigned account manager addressing my needs and out the door, SUPER thrilled to be a new client and my banking needs addressed to a tee. Based on my previous interactions and a recent account opening at another bank up the street (acronym: BA") I can truly say, BRAVO. The fact that this branch doesn't treat clients like internet hackers, money launderers or down enemy #1 is truly an appreciated and a welcomed look. Thank you Wells Fargo, Santa Cruz Ave, Menlo Park Branch. (Resident in the area since 1980.)
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August 2018 by Lora C.
I know they are busy, but I waited in line just to order some checks and they told me that I would have to sit down with a banker to do that and the bankers we're all "busy" right now. I've always ordered my checks from tellers at other locations. Terrible customer service. Definitely not coming back to this branch.
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August 2018 by Talia G.
I have been to numerous Wells Fargo locations around the county and have had nothing but good experiences until now. I waited in line nearly 20 minutes to see a clerk only for them to tell me they couldn't help me with a basic transaction and I would have to sign in and wait for a banker. Now another 20 mins waiting for a banker even though several aren't with clients right now. This is unacceptable for a simple transaction that shouldn't take more than a minute or two.
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August 2018 by Sara S.
Had a terrible experience at this bank. While big banks are obviously bureaucratically ineffective and bordering on inhumane with their greed and oppression of low income folks, this branch takes it to another level. Simple task of canceling a check. It happens. But to cancel a check this bank took forever. The banker, Nan, who helped us was on the phone with customer service. If that's the case then I would just get on the phone myself. After waiting so long for her to finish her phone call, my parking ended up expiring. I still needed my cashiers check and although I had already waited in the absurdly long teller line, Nan asked me to wait their again. So after waiting 30 mins for the teller line, another absurd amount of time for Nan to finish her phone call (that again easily I could have done), Nan expected me to wait another minimum 40 mins? I informed her that my parking expired but she didn't care. My favorite part was that I overheard her saying that we are "stupid, stupid, stupid" to another employee. Very mature. I used to speak like that when I was in kindergarten but to hear it out of a bank employee is comical but absolutely disturbing. No idea how this bank is still open. Would love to see it close or completely new management to take over.