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August 2024 by Ned D'Angio
I recently had to ship 10+ large boxes to NY and the team at The UPS Store in Menlo Park couldn’t have been more courteous and professional. All of the boxes arrived intact on the expected day. Perfect.
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August 2024 by Robert Banuelos
Jerry & Wesley were Superb as I had 2 different packages ? to send 2 different times during this day.
Fast & Friendly, UPS all thr way!!!
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March 2024 by D. Haimour
My recent visit to this UPS location was met with frustration and disappointment. Despite having a prepaid label for my shipment, I was surprised to find myself being charged for services that are typically provided at no extra cost Fedex where I usually do shippments. To begin with, I was charged $12 for a box, a cost that is usually waived at other shipping centers like FedEx.The surprises didn't end there. I was also charged $3.85 for using the computer for just 1-15 minutes, and then hit with an additional charge for printing the label. What's more, I was charged $3.29 for basic packing materials, despite having already paid for the box. To make matters worse, I was then charged an extra $2.19 for basic packing services, which felt like an unnecessary expense.Comparing this experience to my interactions with FedEx and other shipping providers, where using the computer and printing the label are typically free of charge, the discrepancy is evident. FedEx and other reputable services don't invent charges for basic services like these. Instead, they prioritize customer satisfaction by providing transparent pricing and excellent service.In summary, my experience at this UPS location was characterized by unexpected charges and a lack of transparency. Moving forward, I'll be taking my business to FedEx, where I can trust that I won't be hit with surprise fees at every turn.
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February 2024 by Olga Mac
Customer service is below the line!! This people maybe should works with computers if they don’t know how to talk with customers.
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February 2024 by June
Limited parking, they don’t check or tape for Amazon returns. End up buying a tape to do a return or ask you to leave. Really unpleasant experience
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February 2024 by User Day
Wia is amazing
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December 2023 by Taegh Sokhey
Unfortunately not the best ups I’ve experienced.
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October 2023 by Maksim Strelchenko
Nice and convenient store, friendly staff
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October 2023 by Max Strelchenko
Nice and convenient store, friendly staff
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September 2023 by Ivan Stepanek
I asked for the delivery of the new phone from Shipito to my parents. It was lost on the way, I have never received the package but it was marked as delivered at the gate. Very disappointed.
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July 2023 by Kate L
I struggled with the customer service at this store. Although there were several customers and two shop assistants only one helped the customers.Ati is extremely hard to understand - she talks rapidly in very low tones behind a mask so despite her repeating several times and me having good hearing I still have no idea what she was saying. When I first got there I was the only one there, trying to make Amazon returns, but she didn’t even say hello, and rather than wait a few seconds to let me pull up the return codes, she went to the next customer and I had to wait several minutes until his order was completed. Then she did not understand that I had two separate gift returns in one box and seemed confused, and quickly rushed me out of the store and moved to the next person before I could buy stamps. So I left without accomplishing what I set out to do or even spending the money I wanted to in the store. I really don’t feel like she belongs in a customer service position because she doesn’t even greet customers, serve them in the order they arrive, or ask if they need help with anything else before moving to the next person. I have no idea whether my returns will actually make it back, and will not use this store in the future.
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May 2023 by Sanjam Chhabra
I needed 8 passport photos for me, and 2 for my partner. The final bill was 92 bucks! They have a price for 2 photos, and put the quantity as 5, so the price was multiplied by 5, even though 8 of the 10 photos were additional prints of the same photo.Very overpriced!
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February 2023 by Colte Steele-Ogus
I keep forgetting not to use this place. It's got a cramped little parking lot and no organization. Be prepared for a long wait in the sun if you *have* to drop something off there
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December 2022 by Quasar S
Don’t ever ever come here. So rude, greedy and unethical. asking extra money to package already packaged Amazon boxes. This should be shut down.
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October 2022 by A Google User
I asked for the delivery of the new phone from Shipito to my parents. It was lost on the way, I have never received the package but it was marked as delivered at the gate. Very disappointed.
