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October 2023 by T. T.
We left our 4Runner with a friend while we were in Europe.It's a 2001 limited with 227k miles.It's been a wonderful car and we plan on replacing the engine after 250k miles.Our friend is between cars we trust explicitly so we let her use the car and she would pick us up at SFO.As luck would have it two days before our pick up the cars service light went on and it began to run rough.This was on a Saturday and we were to be picked up on Monday after a 12 hour flight.We figured it had something to do with the plugs.So our friend brought it into Stress Free.Stress free took the car in and ran a full diagnostic.With that they replaced all the plugs and began to replace all the fuel injectors(a process that required the removal of the intake manifold along with all new plug wires.All the service they recommend would have been almost $4000.Our friend protested that she only needed to replace the one bad plug.They went back and forth over the service So after the debate we were left with a bill of $1270. Labor of over $900.00My advice to you:avoid "Stress Free" at all costs.Unless you agree to exactly what is to be done and the price.We were totally taken advantage of.
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September 2023 by Aimee C.
My 20-yr old Lexus GS300 had funky tires, a slow mystery leak, and needed readying for a road trip to LA from SFBay Area and back. All communication was clear--I esp love getting text updates (with ring video so the shop *showed* me issues) and the shop mgr kept me aware of status and progress. The shop did my baby's 130k service I left for LA at 132k and Grapevine? What Grapevine? We be flyin. I'm am so glad to use them again, and will do in future if the need arises. Parts and labor 2-yr guarantee.The shop and office are clean. Office has a nice coffee station and clean padded seats. Shop techs are aces, office comms A+!!!
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September 2023 by Rick W.
Awesome Place from first phone call to pick up! They diagnosed the problem, repaired it, added a couple of other requests I had. Communication is the best, as they text you throughout the process! I had no problem with the costs, not only felt fair, but their customer service was well worth every penny. Thanks Ross and mechanics and all involved!
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August 2023 by James P.
Quick and easy. Really was stress free. I went in asked a few questions and sent me on my way. Easy pick up process as well. Very nice all around.
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August 2023 by Lisiate Tulua (L S T)
I came across "Stress Free Auto Care" in my search for a same day brake job. After hearing that 3 other places were fully booked or can't promise me anything, Albert at Menlo Park was a breath of fresh air when he said, "Sure, we can take care of you." I had to ask again for reassurance, and he said, "no problem we can get it done today." The NAME says it all! Stress-Free! WOW! Albert was very professional and clear in explaining the process. Text alerts with photos and quotes for my approval.Highly recommended! A TRUE 5 STAR service and experience! I was asked for my "honest review" and I gladly give it! We all hate when our cars need service but I am sure glad I can come back to a place that can get the job done, even on a drop-in basis. THANK YOU from a very satisfied customer.
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August 2023 by Sierra Jensen
Albert is incredibly thoughtful and kind. I feel like he always does his best to explain the situation. Often times, mechanics can be condescending to women, and I have not had anything close to that experience here. 10/10 would recommend.
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August 2023 by David P.
Best mechanics and customer service I've experienced in all of my years. They suggest only the needed maintenance and services and explain the changes needed throughly. Although they don't have a payment plan (the only downside), it truly is stress free from beginning to end.
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August 2023 by Christopher B.
They're always honest and friendly! It's nice that they are in fact a one stop shop so whatever is wrong with your car they gotchu. And they never proceed with anything until after they call, text and email you to make sure they have their clients consent to proceed with the work. I never give 5 star reviews on yelp but for Stress Free Auto Care absolutely! I just love honesty and transparency. Thank you Jason and thank you Albert!
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August 2023 by Tin Wai Diana C.
Took my 2008 Corolla in for breaks and overall inspection. Really appreciate the responsiveness and timely communication from Jason and Albert. The way quotes and inspection results were sent via links to my phone was so convenient and clear. Not sure how comparable the pricing was though.
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July 2023 by Chonlana J.
What a great find! I was referred to Stress-Free Auto Care by a colleague. They were very friendly and made me feel so welcome. The update with pictures was a great touch. The work they did was very good. I loved that they told me what was the good, the bad, and the worst. I will definitely continue to go to Stress-Free Auto Care from now on.
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July 2023 by Jay A.
This location is great . Albert is fully pationate and thorough. I appreciate for getting my vehicle done as promised
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July 2023 by David Lynch
The folks at stress-free are super friendly, communicate really well when work is going on your car and if they recommend any additional work, and are really fast! Paying over text and after hours pick up are also really convenient!Services: Air & cabin filter replacement
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July 2023 by Natasha Abadilla
I *highly recommend* Stress-Free Auto Care to anyone who needs any help with their car, is worried about something car-related, or just wants a routine tune up! My "Check Engine" light turned on all of a sudden, and I realized that I hadn't had my 2005 Toyota Corolla Sport serviced since before the pandemic, and Albert and the staff calmed my worries and ran diagnostics on my car, then followed up quickly over text (super helpful while I was at work and couldn't take a call) regarding what needs to urgently be attended to (transmission plate replacement, which another mechanic identified was an issue prior to me taking my car here) vs other things they found that can wait. Unlike other mechanic shops I've been to, it feels like they're very honest and genuine here and wasn't looking to upsell me or rip me off.Also, it was SUPER helpful that they have a secure key drop box and key lockers so that I could drop off and pick up my keys after hours. If you work long hours or are very busy and never can seem the time to run errands during normal business hours, this is an added bit that truly made my whole experience stress-free. Mahalo, Albert and staff, for your great service!
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July 2023 by Rian M.
Bad place for auto care. I did my car maintain 3 times here only because they are close to where I live. These people either don't know the what they are doing or actually do know but try to make you pay extra money for unnecessary services and replacements.
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June 2023 by Sarah Guy
Had my tires replaced after they were slashed. Easy to have my car dropped by the towing company. The guys at stress free auto care helped me select the right tires for my vehicle. Excellent communication throughout the process and easy payment.