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March 2023 by Elizabeth Grasso
Long lines, rude service if you are able to get serviced at all. Also prepare to be assaulted.
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February 2023 by Ellie Mctigue
Waited on hold for two hours while the phone voice had to tell me that someone would be right with me every ten seconds. after two hours i was hung up on. I tried switching to this walgreens because the other is so slow, but it seems like all walgreens only know how to staff one pharmacist. Not how I want to spend time waiting for something I NEED.
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February 2023 by Rohan Doshi
Long pharmacy line, disorganized prescription service
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October 2022 by Kevin B.
These folks are a mess! When you get a prescription filled by the compounding facility (out of state), they usually can't "find it." By the way, you're lucky if they even bother to call when it is received in the pharmacy. They always claim they've notified the customer, but phone records don't lie. Now, some of the staff has even become disrespectful and even rude to customers.
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September 2022 by Matthew Fisher
Be prepared to wait about an hour at the pharmacy
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August 2022 by Siva Ravi
Kinda mid prices just go to cvs for better value
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August 2022 by Bryan Kolozsi
Helpful staff great variety of products
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July 2022 by Irene C
The reviews are true. The Short hair manager(?) of the Menlo park store is unbelievably rude. I don't go into the store when I see her there. Don't want my day to be ruined by her rudeness.
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June 2022 by Julie B.
I went in to the store wearing my KN-95 mask to try to buy a product and the clerk yelled at me for being closer than 6 feet away from her and then told me that the product was online only. I asked about Covid boosters and was told that I had to sign up online. So I went to Costco and signed up online for my booster there and I found the calcium I was looking for at Whole Foods. Never going back!
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June 2022 by Heather A.
Awful awful customer service. My husband and I came in on a Sunday afternoon. Not a single other customer in the store. Yet, the sole customer service person could not be bothered to wait on us and gave us both dirty looks. We left and won't return.
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May 2022 by Angela D.
I love going here. It's Ike a fancy version of Walgreens. Everyone is friendly and helpful. It's the only place I get my magnesium.
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April 2022 by Diane Walter
Excellent, friendly staff.
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January 2022 by Maeve Sullivan
I like this store and might continue to come here for certain items, but most of the products are significantly cheaper on their website. They will not match the price.
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December 2021 by Deborah B.
I have been a customer of the traditional pharmacy for several years. I wanted a local pharmacy with good customer service. I found it here. And then, things changed. Sometime in 2020 or 2021, the pharmacy staff turned over. The previously excellent customer service deteriorated, more and more every month. Sometime in October 2021, I got someone on the phone who clearly had no idea what she was doing. I wanted to check on a renewal, and she couldn't even find my records. In the latest debacle, Pharmaca said my insurance wouldn't cover a recent renewal until sometime after my current supply ran out. The insurance company said Pharmaca had made a claim, then reversed it. The next call, Pharmaca said I was out of renewals. Finally my doctor's office had to call them to straighten it out. I am looking for a new pharmacy. Their auto-renewal system has always been problematic. It waits too long to decide you need a renewal, so if the doctor must renew, the message does not get sent until right before (or after) your current supply runs out. It sometimes takes several days to notify you your prescription has been filled. I have complained and asked if I could set a preference to request renewals a week earlier, and they said it was impossible.
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December 2021 by Mike M.
My wife works at a boutique downtown once a week. Said we should move our prescriptions from Safeway to Pharmaca. Shop local. I agreed and had my next prescription sent their way. I had shopped there before and had a good experience. This time unfortunately i did not have such a good experience. I waited for what felt like an eternity. (Over 30 min) The two employees at the counter looked like they were brand new. Which of the case would be fine - if they were being trained... Not the case just slow. Super slow. They also were simply NOT nice. I called my wife and said never again. I don't like to write anyone off with just one visit so I sent another prescription over. Fast forward. Same experience. Short like that took over 30 min to work through. Whoever manages and/or trains the pharmacy employees needs a new training manual. We had a third unfortunate circumstance, I had just had a small procedure and needed a prescription on the way home. We hadn't changed back to Safeway yet so we had to go to Pharmaca. I wasn't going in after the procedure so my wife had to. 45 min later my wife came out - shaking she was so frustrated. So for sure - NEVER will we go back to Pharmaca for our prescription. Highly recommend you shop Safeway Pharmacy on El Camino. They are friendly and very efficient.