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April 2023 by Carlo Contavalli
I had an appointment for 12:15, I had confirmed over text message on their reservation system. Got there, the shop was closed, nobody there. Door locked, lights off, nada. Called the phone numbers on the door, nobody answered, left messages. Half an hour later I gave up, very unprofessional. Pretty much lost a day of work because of them, had to find a different repair shop.Update: several days / weeks later, nobody bothered even reaching out - despite a few messages left on their voicemail, and again, having had a confirmed appointment.
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October 2022 by Mark Bartschi
They are very helpful and di a great job.
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March 2022 by Hoa Nguyen
Great service!
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January 2022 by Cindy Pham
I came in to get my Tesla back bumper paint repaired and was helped my Selena. She made the entire process worry-free and kept me updated. I enjoyed the entire experience and would recommend this place!
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January 2022 by Venice Nisperos
Excellent costumer service! Thank you Melissa.
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January 2022 by Katie Nguyen
Awesome customer service ?
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November 2021 by Isabel Martinez
Great customer service, great communication. The ladies in the front desk are very nice and helpful.
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November 2021 by Jobby Mitra
great customer service !!
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October 2021 by Teresa Ong Oconer
Excellent customer service - job well done
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September 2021 by Paul Kick
Pan American Collision was a great choice to have the repairs performed on my car. The work was done quickly, they kept in constant contact, and the quality was excellent. Luisana is the definition of an excellent coordinator of the repairs.Services: Paint repair
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September 2021 by Bridgitte C.
My car was hit and run on the freeway needless to say I was quite shaken up I went to the suggested insurance body shop(Pan American)and met Luisana (Lucy) She was so professional and made me feel very at ease, something I really Appreciated at this difficult time. I Highly recommend this body shop.
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July 2021 by hector salas
Very pleased with the overall service repairs!!!Highly recommend this Auto Body Shop.
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March 2020 by Olivier H.
Cynthia and the Pan American team did an awesome job fixing our Subaru! They were very responsive and efficient, dealing with the insurance company, planning for the repair, and keeping me updated throughout the process. And the car looks beautiful! I hope I don't have to use them again but definitely recommend Pan American.
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March 2020 by Annie Rainer
This is my second time working with this company I always get my car back looking nice. And Cynthia Was a lot of help keeping in contact with me thru the whole process
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March 2020 by Ivan C.
Over the Christmas holidays, my Mercedes was vandalized. The extent of the damage was not immediately clear other than the smashed passenger-side window. Going through my insurance company, Pan American was on a short list of authorized Mercedes repair shops. I am so glad I chose them. Cynthia was absolutely amazing as my advisor. Her level of communication epitomizes the best in customer service. She stayed in contact throughout the process and even updated me multiple times a day. What began as a window replacement and trim repair turned into a 75 day nightmare as the moon roof, door sill, and undercarriage were all damaged and needed repair/replacement. Pan American did an immaculate job, and Cynthia was key to the entire process. Thank you for fixing my baby to look brand new again!
