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“Thank you Sandra, very kind for your help, I know that you were with your family buying food, but very kind that even though you were not during your work hours but with your family, you still helped me with my problem on my phone, very kind and a good employee, they have cricket because he loves his job even though he is not at work he is still kind and helpful”
“Our experience was really good. Not sure I understand all the negative feedback. We brought our broken iPhone 14 max here, was greeted by a nice lady (Amanda?) who explained all the options and pricing which js very competitive, $300 cheaper than Apple retail store. They order the part upon deposit and Musa? repaired in 2 hours… the phone looks brand new.”
“It was my first purchase and I was satisfied with the customer service that Joanna gave me. I will return soon ⭐️⭐️⭐️⭐️⭐️
It was my first purchase and I was satisfied with the customer service that Joanna gave me I will return soon⭐️⭐️⭐️⭐️⭐️”
“I went to two att store before this branch, and both made me nervous. Rude, ignorant staff, until I found this. The reviews they get speaks to itself. The lady who helped me was super, hands down best employee att stores has.”
“I passed my number to cricket, and I am very satisfied because I also got my phone, three-month payment plan, good network and internet, I like it, I recommend it.”
“Evelyn, who was assisting me, was courteous, polite and if I may say, impeccablely dressed. Her accumen in smart clothing and colour coordination together with an impeccable eye for jewelry of the most limpid green azure only showcase her sales business ethic of professionalism and caring approach. If you do anything with this next fiscal quarter, you'll make her regional manager with a salary to afford her good taste and smart fashion sense !”
“I’ve just visited once but the service i received today was terrific. Kali answered all of my questions and helped me to wade through the various phone upgrade options that were available to me.”
“This is one of the better ATT locations. Sebastian was very friendly and efficient. There was a relatively long line but he stayed on top of it. I recommend coming here if you ever need to visit an ATT branch.”
“(Translated by Google) Very happy with the service today I went for a line and the representative Ricki was excellent(Original)muy contento con el servicio hoy fui por una linea y exelente el representante ricki”
“Thomas took so much time to help us improve our back up systems, get us discounts and teach us new tricks since we are so bad with tech. He was incredibly helpful, patient and kind!”
“Today I had the honor of sitting with Jorge for the majority of his shift. It was a long drawn out nightmare that he took care of. His professionalism, courtesy and knowledge helped clear my head. He managed to not only solve the issues, he turned me in to his biggest fan. I can't see going anywhere else when things arise! Thanks Jorge!! I appreciate it more than you know!”
10:00 AM - 8:00 PM
1040 Grant Rd Ste 120, Mountain View
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“Thank you Zay you are incredible and so kind. My mom, sister and I greatly appreciate you and the work, time and energy you put into helping us out. You have a very determined work ethic and you made the switch over to AT&T so easy and enjoyable.”
“I scheduled an appointment here for 7:00pm to have my numbers switched between two new phones. I chose this store because they were open until 8pm. When I arrived, there was a customer being helped by a young man, Jose, I believe. By 7:15pm, the first customer was still being helped and three more customers had gotten in line behind me. It was clear that some would not get help before they closed. With the closing hour coming soon, Jose professionally handled the waiting customers and was able to successfully get my phones switched while also helping the other waiting customers. In what would normally be a stressful situation, Jose kept a welcoming and friendly attitude. We all actually chatted with each other while Jose took worked hard for us. Over all great experience. Will gladly drive out of my to go this store versus the closer one to me. Thank you, Jose.”
“I just recently joined AT&t I give five a stars for stores staff. Very nice people willing to help I give only one star or zero star to AT&t online people it takes forever to talk to someone most of them they don't have any knowledge I recently ports my phone from cricket to AT&t which activation and trying to get the my voicemail to work it took me 10 hours. Lots of time get disconnected the waste of too much time when you call them I wouldn't recommend their service. Because it's too much waiting when you call them even if you try to use their app, it's very hard to talk to someone right away”
“I bought 2 I phones here a couple of days ago. I was told I would only get about $350 in trade in for each phone as they both were working but had cracked screens. I went in today to turn in the old phones and here's the good news and big shout out to ERNESTO!He looked again at the possibilities for trade in and found a special deal where if I added on some accessories-which I needed anyway - it would bump up my trade in allowance to $700 for one phone and $600 on the other. He totally did not have to do that as I had already completed my purchase and Verizon already had my $$$ !I highly recommend this store-also ample parking in the back and the store was clean and had plenty of product choices. Thank you, Ernesto!!!”
“There are phones at a good price, the detail is that you go to help you fix something on your plan and they tell you that it is not possible for you to call 611 and call 611 and there is no solution either, which is why 4 stars from the others come...”
“I came in with friend, & Sanjana was really nice & great customer service as well. She helped me with my new iPhone & transferring everything to it as well. I really enjoy talking to her as well. She was very quick to help me”
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“Maribel is the best here great customer service every time I go in always leave a happy customer every time I need an upgrade or accessories..... thanks maribel you rock !!!!”