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March 2024 by Tatjana F.
We had Oros help us with plumbing questions and he was amazingly helpful. We were able to fix our plumbing issues without paying the outrageous plumber fees. We are so grateful that we have this wonderful neighborhood resource!! Thank you Oris!
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March 2024 by Joe G.
Great little place. Had just what I needed. Great use of space and this little hardware store is supper handy!
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March 2024 by Tee B.
If you need assistance and or need to use the restroom don't ask. Manager is a Bitch. For prices they are charging, the should bring the paint to the house. They treat you like your homeless.
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March 2024 by J H.
Generally short on supplies and absolutely zero customer service. They have no idea what it takes to meet customer needs.
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February 2024 by Darel H.
I go to the store all the time. They have a surprisingly large inventory. I really like that I can search on the website if they have what I'm looking for so I don't have to go and be disappointed if it's not there. There's a lot of helpful staff and they have good hours. I'm so glad they're here so I don't have to drive all the way to Home Depot. It's a lot easier to find help at Menlo park hardware than trying to track somebody down in the big stores.
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February 2024 by Ra E.
I am disabled and use a rollator because I sometimes pass out when standing (postural orthostatic tachycardia). Shopping baskets don't fit on the handle so I put stuff in a bag on the handle. This has never caused an issue any where else. At some point the little old gray short curly haired lady decided I was stealing. And started tailing me around the store, like really uncomfortably close, especially given I'm high risk for covid and employees have just been talking about the employee who's really sick and won't be in soon.. and coughing. None of them are wearing an n95 or even a mask, including this woman. I then went around several times in a circle to make sure I wasn't being paranoid. When I called her out on it she then decided I should put my stuff in a paper bag on the seat of my rollator... where I have to sit if I should pass out, the bad doesn't have handles. Also how is this different from the bag I'm using? So I went to check out and instead of apologizing for harassing me into leaving, she sticks her hand in my Purse!!!! "what about this?!" looking triumphant she's caught me out. Like she actually stuck her hand into my purse and touched my stuff. seriously what the f!*%. It's also ILLEGAL to stick your hand in someone's purse. The somewhat younger woman was also very rude about it. And was like all we have our policies. I said well you are required by law to make reasonable accommodations.. and at that moment was when other lady shoves her hand in my purse. They could have offered to put a basket on the counter for me to put stuff in... that would actually have been super helpful because it's actually awkward to wheel it around in a store that doesn't have the required ADA accessibility for wheelchairs and mobility devices. As in there was not enough space to navigate. So offensive and just left at that point because it was beyond offensive. I have spent lots of money here in the past and I won't again. And also REASONABLE ACCOMODATIONS MUST BE MADE FOR ADA LAWS for disabled people. And the aisles are blocked all over the place so it doesn't even meet the ada requirements for access for disabled people. I have never had this happen here before. But the cashier is always brusk at best and not nice. I can only think they are related to the owner as why else would you let an employee drive away customers. This time I can only think I had a hoodie on...because the store is freezing, as it 47 degrees outside and the doors are open, and it's not lots warmer inside. I have dysautonomia too so my hands and ears were quite icy cold. I was glad to have the extra airflow since they had employees coughing in there and talking about the guy who is out because he's super sick. Or maybe it's because I'm immunodeficienct and have to wear an n95. So having unmasked clerks up in my face breathing near me and following me makes me fear for my life. I actually will likely die if I get covid. and could from a cold or flu as well. So disrespectful and upsetting on just a basic human basis. But they were rude to someone else who came in as well. I guess they are only polite to people they recognize. Not the two dollar keychain that is apparently what set her off when I took my keys out to see if they would fit. Which she felt the need to have me explain-which I did. I lost all my keys. I needed a new keyring that isn't going to fall apart. I had a bag full of stuff already, she could have offered to set it at the counter.. but instead just creepy and in my face tailing me around instead. Here's a tip, shoplifters don't spend an hour and a half browsing and being absorbed in looking at products. Shoplifters are quick, and they are watching the clerks not looking at the products, and taking expensive items. If you own this store and are having loss prevention issues, maybe it's because your clerks are too busy harassing would be customers until they leave without buying anything to notice an actual shoplifter. S
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January 2024 by G. R.
This is the kind of hardware store you feel like you can find anything in - there's so much inventory too - especially since they already carry a lot of what's on the Ace website with hardly any of that "ship to store" nonsense some other Ace stores have. I've had nothing but great customer service the multiple times I've been here too. Highly recommended!
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January 2024 by carolyn a.
If I could rate this store as zero stars, I would. They have the worst customer service I've ever experienced. The attitude of many of the employees is unbelievably negative. Multiple times, they refused to honor discounts and sale prices advertised for their store on their website. They refused to honor discounts and sale prices for Ace Hardware mailings with their store listed on the mailer. I've asked for the manager on multiple occasions and been told he was not available. I've shopped there almost weekly for many years. No more! Ace Hardware in Redwood City or Palo Alto is a much better option, with very helpful, upbeat employees and a much better selection.
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December 2023 by Natalie F.
This is literally the BEST Ace Hardware store I've ever been to! Not only are they well stocked, but everyone there is super knowledgeable and helpful. I came in with a damaged powerwashing hose and wanted to get a replacement and didn't think they'd have what I needed, but they had a few different hoses in stock. The connectors were different than what I had, so several people who work there wanted to help me figure it out. One of them (didn't get his name, but super smart and helpful), figured out that a piece needed to be removed from my hose and cleaned up in order to connect the new hose. He took a wrench and had a really hard time removing it because it was rusted, but after multiple attempts and lots of effort, he did it! Amazing service at this particular store!
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October 2023 by Melissa Stein
Have everything you can think of without going to a big store. I mean everything. One could practically Christmas shop here. Quick, kind staff
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September 2023 by Valeria Prado
I was there with my friend and I, the store is very nice and comes in very handy. When we were ready to day, a worker lady was our cashier and she looked at us very weirdly with attitude. My friends grabbed an item just to look at it and the cashier told her to stop which was very rude and unpleasant.
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September 2023 by Rekha Suresh kumar
A potpourri of all kinds of hardware. Not easy to shop. You have to poke around to get what you want/ if you need any specific product. But there's a lot of stuff there.....?
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September 2023 by Julie B.
Good service, good selection of products. Parking nearby. And they answer the phone, which is rare these days!
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July 2023 by Chris Shipley
Everything you need and much more you didn't know you needed.
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July 2023 by Cj M.
This store is cramped, but crammed with useful stuff. Unfortunately, customer service is highly variable, you are often ignored, and sometimes they act as if ringing up your items is doing you a big favor. They also aren't listed on the coupons I receive regularly from Ace. Location is great and there's ample free parking in back, with a back entrance through their next-door gardening department. Watch out for poorly-placed and stacked pottery along the aisle. I accidentally brushed up against one that fell to the floor and broke; I paid for it, but was a little disappointed that the store didn't accept responsibility for their poorly-placed display.
