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November 2023 by Saloni Funaki
Long overdue review. I purchased a mattress here and had the pleasure of working with Kamla. She was thorough, sweet, and a very good sales person. Aside from that my experience was not the best due to extended delivery delays and the actual delivery day by a third party that left dirt marks around the entire mattress. The service in store was top notch just the overall outcome I’d probably go elsewhere.
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November 2023 by Amy Iftekhar
After a short visit to another one of their locations, I called and spoke to a rep at this store who was very helpful and efficient at ordering what I needed and looking online to match prices when I noticed some holidays deals posted elsewhere.
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November 2023 by Ron M.
UNFORTUNATELY STRONG RECOMMENDATION TO STAY AWAY FROM THIS STORE. They can't seem to manage a delivery of a mattress for my son. They require a delivery fee of $100, but this far have cancelled 3 delivery dates for unknown reasons. We are now over a week past the promised delivery date and still no mattress has arrived. This company will only change their delivery policy if people avoid this store. Unfortunately I have to strongly recommend people to stay away from this store on El Caminor Real in Menlo Park.
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November 2023 by Alejandro Sanchez
Pierre helped us picking out a mattress, and explained everything. He was very knowledgeable and very kind. Overall great experience picking out a mattress.
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November 2023 by Todd F.
HORRIBLE EXPERIENCE WITH DISORGANIZED PEOPLE. I went in, selected the mattress and they said we will deliver in a 12 days. She then said it could be delivered in the week becuase it was in stock in Fremont at warehouse and it would be delivered by their "Direct Service". 10 days later, Thursday, no mattress. I called Menlo Park and had to leave a recording. I got a call back saying she was on vacation last week and was addressing the issue now. She called back and said could they deliver on Saturday. On Friday She called back and said I would have to cancel the order and reorder so they could ship by regular service. She also indicated they could not find the mattress in stock and would call me when located so it could be purchased on a new order for Saturday delivery. I told her to cancel the order as I could go many other places and get it sooner without all the confusion and hassle.Saturday rolls around and the mattress shows up. Monday Mattress Firm calls me and threatens me with credit reporting that I did not pay for the mattress because they already refunded me the money on my credit card. They are a never ending nightmare of confusing disorganization.
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November 2023 by Robert Ells
It was a real pleasure working with Kamala. She was so knowledgeable and helpful in choosing the right mattress. Overall an outstanding experience.
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September 2023 by M. Parsons
Kamla was so patient and professional! She made the process really quick and easy. I couldn’t recommend her and Mattress Firm more highly.
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September 2023 by Sophie Ormond
My partner and I had a fantastic experience purchasing our first mattress together! We visited the store on Labor Day, which is typically one of the busiest days to buy a mattress, but the staff was wonderfully attentive and patient with our questions. Thank you to Pierre, Kamla, and all of the employees for helping us choose the right mattress for us (and we're completely in love with it).
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September 2023 by Lee Shackelford
Upbeat and knowledgable sales team gave us wonderful attention as pointed out a wide variety of options. They problem-solved untilwe had the perfect mattress for us!
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August 2023 by Stephanie Ramirez
Great experience! We did some research on beds before going to the store but Mekenna was so helpful and very pleasant to work with! We will go back again when we have another bed to buy.
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August 2023 by Maryclair T.
In July I decided that hubby and I needed a new bed. He was out of town for the weekend, and I called Mattress Firm in Menlo Park, (having purchased several beds previously from that store) and spoke with Kamla. She was very polite and knowledgeable, and eager to help. I was in the store an hour later, and Kamla was SO attentive! She took time to listen and help. I took my time, and chose the perfect Cal King bed! I, pretty much chose it for the size and feel of the mattress, and I was completely shocked, when I found out it came with a remote to change the position of the mattress! (Reading in bed is wonderful now, and the zero gravity position is AMAZING!) I truly am SO happy with my choice....and hubby had a nice surprise in our bedroom, when he arrived home. Our delivery came the day after I chose our bed, but I definitely would have waited a few days if needed. Everything went unbelievably smoothly, with a really efficient delivery/set up crew. I bought sheets, a mattress protector, 2 amazing, cooling pillows and more. Thank you to Kamla (and Mekenna too!). Mattress Firm in Menlo Park is the BEST!
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August 2023 by Jerry Buday
Kamla provided excellent customer service, helping me select the perfect memory foam pillow for my specific need.
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August 2023 by Joel King
Identifying and ordering a bed was easy. No pressure and Mekenna was awesome to work with!
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August 2023 by Donna L.
I have been shopping here for the past decade. Every time the experience has been great. I recently needed to purchase beds for my new home in South Carolina. Store manager Kamla helped me pick out our new beds. She was friendly, highly knowledgeable and patient throughout the process. No pressure sales as she showed me all the options and made professional recommendations that would cater to our individual needs. My son loves his new tempurpedic and part was that they had everything in inventory and I was able to get the beds delivered and set up on the date I needed. Everything went seamlessly and she even gave me returning guest discounts. I will definitely be coming back here for my future needs.
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July 2023 by Margaret Burgraff
Pamela was a joy to work with. I only had 10 mins and she worked with me to ensure I got the mattress which most suited my needs. She took my information and made the process so easy for me. Thank you so much Pamela, I truly appreciate you.