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“SAIL internet customer service and the high quality of their internet connectivity is by far more superior than any of the other better known and larger providers.I am happy to recommend the SAIL internet team to all of prospective customers with the highest compliments.”
“It was my first purchase and I was satisfied with the customer service that Joanna gave me. I will return soon ⭐️⭐️⭐️⭐️⭐️
It was my first purchase and I was satisfied with the customer service that Joanna gave me I will return soon⭐️⭐️⭐️⭐️⭐️”
“Sohail is the MAN! Stayed open 20 minutes past closing to help me (and a handful of others) get my phone activated. He was multitasking helping 8 people at once give this man a raise!”
“Great customer serviceI bought a phone for my son and had to add a line through the store. Yusef was incredibly helpful, kind, friendly and made the experience sooo much better. I’ve been the Palo Alto and San Mateo stores, both are horrible, so I decided to drive to Mountain View and am very glad I did. Thanks again for making my experience an easy one.”
“Ethan was so friendly and helpful he sat with us for a long time until we were happy and sure of what we were getting and how much it costs. He was extremely knowledgeable and knew his stuff. He even helped me activate features i didnt know I had. When I need help again he's definitely who I'm going to. Edit: I realize I had to go to CVS in 20 minutes and he hurried so I can go and I made it Ethan's a real one”
“Prologue - Subscribed to a post paid plan. Was misled on the promo. Billing issues. Substantial miscommunication with T-Mobile support. Epilogue - Returned the phones and canceled the plan.However, this is the in-between. Turned up at this T-Mobile store with the above problem - I cannot fully state the exemplary service provided by some of the staff at this store.Jose is an absolute legend! A remarkable person who was extremely considerate, demonstrated exceptional comprehension of the problem and potential solutions. Above all has infinite patience! True rock star! He spent several hours with support on my behalf to have this issue sorted. The epitome of how customer support ought to be - and fundamentally how people ought to be, kind and compassionate. Go Bambi!Shout-out also to Kevin and store manager, Ashley. Similar experience different day. If you are still considering T-Mobile, and going into a store, this is the store you want to visit!”
“Before discovering Etheric Networks, we struggled to find an internet service provider who could install reliable, fast internet at our shop location. We tried several other ISPs and almost all of them said they couldn't install internet here at all, and the ones who were able to were still unable to provide the kind of consistent service and speeds we needed, which resulted in headaches for my workers and customers both. We are just a small shop but we are on a busy shopping thoroughfare so it seemed wild that we couldn't establish the internet service we needed, which is such a big part of doing business these days. Finally, we discovered Etheric, and not only is our internet working beautifully and consistently, but they have also been a pleasure every step of the way in getting it installed. Everyone I have interacted with at their company is very communicative, friendly and quick to respond to any needs we have. We highly recommend them to anyone who needs this service!”
“We stopped by today to get information on a plan for 2 lines, and DIEGO was theeeeeee best! Thank you for having professional and helpful staff! It's definitely a difference from my stop before here at a Verizon on El Camino, I believe.
I hope we can make our transfer soon!”
10:00 AM - 8:00 PM
1040 Grant Rd Ste 120, Mountain View
Internet Service Providers
“Thank you Zay you are incredible and so kind. My mom, sister and I greatly appreciate you and the work, time and energy you put into helping us out. You have a very determined work ethic and you made the switch over to AT&T so easy and enjoyable.”
“They need a system to help people. You walk in and wait. There is no lines to wait in or numbers to call to help people in the order they arrived. Once at the desk the service was fast. But to get up there took awhile and people who came in after me were helped first.”
“Today on March 18, 2024 I went to Verizon at 2501 El Camino Real in Redwood City. I had an iPhone that I wanted to transfer over to my uncle, I was helped by Esteban who got it done in less than five minutes. I was so grateful for his service because he listened, he was so thoughtful and so professional in what he does. Basically, I did not know how to do an old droid phone transfer over to an iPhone. Esteban figure it out in seconds. I value his good customer service and I am so happy to be able to help my uncle successfully.
It is moments like this that speaks volumes when one person is able to help another. The good customer service that I received from Verizon over the years really resonates with me. Thank you again, Esteban! You are the best at what you do, sir. Please keep up the good work and I wish you many successes to come.”
“Walked in on a Monday after work with my new gateway & streaming device just to get a tech to confirm I was planning to set everything up correctly. I was lucky that it wasn’t a busy time so I realize I could have had a longer wait, but they helped me immediately. They were really fast at explaining everything and I walked out five minutes later with everything I needed to know. This Xfinity store is better than the one closer to home.”
“This is the only location I was able to find the 512gb Galaxy S23 Ultra. They had 1, in the time-lock safe, so I waited for it and was able to take my trade-in with me to do the data transfer and migration.The folks who helped me were friendly and polite, and were happy when I solved one of their crossword clues...This is the place you want to go for your business' wireless needs.”
“Last week I switched my carrier from AT&T to T-Mobile, the customer service at TMobile Newark assisted me. Johnathan, who is not only thorough and knowledgeable but went out of the way to help me with what was best for me since I wanted to stay in my budget. He stayed back and did overtime and made sure the data transfer smoothly transferred in spite of me forgetting my iCloud password , he stayed calm and composed. Since I had mentioned that I was traveling and made sure I have everything on my phone. Johnathan did not care about his long commute from Newark to Oakland which he had to cover that late at night. Seeing is compassion and hard work, I must say TMobile is very lucky to have him because people like Johnathan are very rare to find. He is a Gem with humanity and humbleness.I went for one phone service but ended up taking 3 phone services. Even up to me I will give 100 stars And also would like to see him a store manager very soon upon my next visit. Thank you Johnathan for being my agent .”
“I tried to call the general number on the sites but couldn't get anywhere. So I went into the store to talk to someone. Lenny was extremely professional and very helpful, and got me the plan and package that worked best for me, saving me a little every month. Better performance and service than Comcast and ATT!”
“Another great experience at Verizon store in Redwood City. Needed help swapping out my mom's phone with a replacement phone. Replacement phone came quickly but we needed help with the sim card. Diego greeted us at the door and was helpful and knowledgeable. Got us working in a few minutes. Really appreciate his patience with my mom.”
“I have to say after reading the reviews of this store, I was hesitant to go there to have my phone issue fixed. I have a new IPhone 15 Pro Max that had a major issue and couldn’t be fixed over the phone. I walked in within minutes of them opening and Trevor, a manager, greeted me. He immediately took my phone and started working on the issue. Super nice and professional and a great multi tasker. The entire time he was helping me ( almost an hour ) he was checking in other customers and talking on the phone to the Verizon techs regarding my issue. Thank you Trevor for being extremely patient and making sure my phone (lifeline) was fixed. You are appreciated!”
“This place is the best place to go for a haircut and this is why.First you can tell then what style and they do it. Secondly they actually care about what you say and style you want. Lastly they don't charge much compared to other places.”
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“Maribel is the best here great customer service every time I go in always leave a happy customer every time I need an upgrade or accessories..... thanks maribel you rock !!!!”