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May 2022 by Drew DeWitt
Worst experience I’ve ever received. Tax preparer continued to have to call his manager because he wasn’t sure what he was doing. He provided me with the wrong information on what I owed (I’m glad I checked). He couldn’t figure out how to allow me to pay my fee to them (not my tax bill). He called me later to ask for my credit card number because “it didn’t go through on our end” and then hours after that I had to go back because he forgot to sign the documents he prepared as required. Would definitely not recommend and HR Block has lost a customer for life.
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May 2022 by Crystal Mendoza
Not the best communication with my tax preparer. Customer service was incredible though!
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March 2022 by anna olsen
This was my third year having Solomon do my tax return
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February 2022 by Michael Berman
My tax advisor, Shubhra Purwar, made filing my taxes a smooth and efficient process. She was thorough, friendly, and professional. Highly recommend!
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February 2022 by debc 83
She is very helpful and experienced about it.
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January 2022 by Eddie S.
Phenomenal office, with many qualified tax pros working providing phone, virtual, and in office appointment options to meet anyone's needs during this pandemic, whether a personal tax client or small business. Would recommend to other, and Bita the office manager is so friendly, and accommodating along with the tax advisors. Also the CSP front desk staff Nathan and Nargis are very professional an went the extra mile to ensure I had a good customer experience.
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December 2021 by Kayla B.
Three stars on a good day, in person. It can take months to get simple taxes done, unless one is gifted with the nagging spirit. However, one star during a pandemic day. Yes, they are working from home, I know. But for those of us who are not, the idea of people resisting afternoon appointments (and I know some of my acquaintances work from 6:30 to 11:00 am -- that's a whopping 4.5 hours and then take the afternoon off and then resume after dinner with corporate phones now offline). That leaves those of us not working at home with no services. At least they are not on the East Coast, which requires West Coasters to attempt to get services at the crack of dawn. As for trying to make an appointment through H and R national? I did that! But poor communication between offices led to a cancellation and the incorrect tax topic, mode of service, etc. So, be prepared to offset H and R inefficiencies by putting in your own unpaid time. And listening skills by H and R? As their attention drifts to their whatevers (cats? kids? television?), be prepared to repeat things three to five times. Again, offsetting H and R inefficiencies with your own unpaid time. So even when working in the morning, these people are not really present. It is very strange.
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June 2021 by Marian Meade-Salzer
Knowledgeable personable service.
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June 2021 by Fei Xia
I had to wait for an additional an hour because my tax advisor “running late”. Not great service.
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April 2021 by Todd Moore
They need to be better with upfront transparency of their service terms, pricing, and privacy policy before asking customers to hand over their personal information. Also, their online tools are horrendous and frustrating. That said, I feel the advisor I worked with was knowledgable and prepared my taxes accurately.
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April 2021 by Todd Kennedy
The process is always easy because the send me a preparation package ahead of filing meeting so I'm sure I have all I need to file in one meeting. I always gets decent refund.
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April 2021 by David Oconnor
Courtesy and expert knowledge
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March 2021 by Om Taneja
The Tax Advisor Ms Hoa Doung is quite understanding and knows my needs,
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March 2021 by Dina Eve DeMar
Because of the thorough and detail prep that was done
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March 2021 by Jay Finley
My tax preparer is awesome
