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August 2023 by MJ V.
always love the work they do with our clothes and bedding :)- Service: great and really quick. - Repairs: I've brought many clothes with holes, missing buttons, tears, and broken zippers, you name it. After bringing them here, they came back looking brand new. Love bringing my clothes for repairs here, they do a phenomenal job. - Alterations: Being 5'1, I have to do a lot of alternations to my pants and jeans so I brought them here. They always came out at the perfect. I also brought my boyfriend's suit here and alternations were perfect!
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August 2023 by Jimin S.
I often bring my clothes here to get them dry-cleaned and altered. Even though they always seem busy, their service is always great, and I can feel that they take the time and energy to really care for each of their customers. Previously, I dropped off some clothes with a missing button or a small tear to be cleaned, but I was surprised when they came back looking brand new with new buttons or small repairs completed. I am always pleasantly surprised by their quality of work and appreciate all the effort they put into cleaning my clothes.
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June 2023 by Steve L.
This is not an ethical business. Rude, incapable, unconcerned about customer service. I asked if they could repair a small tear in my shirt. They said "yes", with no qualifications whatsoever. They returned it with a horrible "frankenstein's monster" repair job, rendering the shirt unwearable. If they were incapable of doing the repair, they should have told me that from the start, and I would have gone elsewhere. When I pointed out the shoddy work, hoot 'n toot's employee was extraordinarily rude and uncivil, would not let me talk, bizarrely blamed me for not asking at the outset what the repair would look like, and refused to refund my money. It seems that Hoot 'N Toot knew from the start that they were incapable of doing the repair work, but decided to take my money anyhow. Even putting aside my loss of shirt and money, the rudeness and discourtesy with which I was treated is by itself sufficient reason for me never to do business again with Hoot 'N Toot, and to tell everyone I know not to take their business there.
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September 2022 by Mark L.
I brought 10 shirts to be dry cleaned here in 1999. Four were ripped into ribbons when they were returned. All four of these were recent purchases from the Brooks Bros store in Stanford Mall. The owner refused to pay me for $250 in lost shirts. She even refused to refund my money for the cleaning. She screamed at me profanely in front of my small children. You'd think I would forget about it after 23 years? No way. She was obscene, she was vulgar, she was a crook. Maybe the worst Dry Cleaner on the Peninsula.
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April 2022 by Joey McDaniel
The work here is stellar and I'm always happy with my clothing and duvet cleanings! Their hours are less than ideal for me, but I work around that to get the results I want.Service: Alterations
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December 2021 by Audrey H.
This family owned business is excellent in every way- not only did they do a superb job cleaning my coat, they did it so quickly even during this busy holiday season. My coat was returned in pristine condition, and I couldn't be happier. I'll only be coming here for dry cleaning.
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April 2021 by Pam R.
I've been using Hoot N Toot for a couple of years. They are a more expensive than some other cleaners in the area but they do a very good job. I made the mistake of taking my bedding to another cleaners in Palo Alto because they were less expensive. The bedding came back with a horrible sour smell to it and had to be aired out for 2 full days before I could stand to have it in the bedroom. Never again.
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April 2021 by Brit C.
I don't often get my clothes dry cleaned but the quality of Hoot n Toot's work is superb! The family owned business will definitely be my go to place for all my dry cleaning needs. The final cleaned clothes come in nice bags / hangers and I am grateful for the great service! Definitely trust them with my clothes
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April 2021 by Cameron J.
Brought my suit / a few new shirts here. Didn't quite know what to expect but staff were friendly and helpful! They seem to have a lot of regulars (saw a lot of athletes getting their suits done here lol). Will be coming back here the next time I need dry cleaning! also they do green / environmentally clean dry cleaning for everyone who likes sustainability!
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March 2021 by Kristi C.
I rarely need dry cleaning, but after buying a few coats I needed to get them cleaned. It's a family owned business with friendly owners! (Support your local businesses ) Hassle free process for great prices, and the staff were very accommodating. I'll definitely be bringing my next load of dry cleaning here! It's also in a great location - you can stop by and pick up pastries or coffee nearby :)
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February 2021 by Jacqueline P.
Would appreciate more friendliness and warmth. I had a pretty big dry cleaning and was treated coldly.
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August 2019 by Mary L.
My boyfriend and I came here to get his suite dry cleaned and I was really satisfied with them! Will be coming back!!