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April 2024 by Linda T.
This was, by any comparison, one of the best- maybe the best furniture store in the Bay Area. Just odd pieces left for this deeply discounted sale. They have been in business for 75 years but are now liquidating what's left and moving towards a much deserved retirement. Wishing them a lot of health and happiness in their next chapter of life.
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November 2023 by Judith J.
The worst furniture buying experience of my life! Waiting more than five months for furniture that is fully paid for with nothing but lies is not acceptable. Shop elsewhere! I've contacted the State Attorney General and my credit card company.
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April 2023 by Daniel S.
We had a really terrific experience buying a new love seat and sofa working with Dina Ishibash. Very helpful, excellent product, timely delivery. Two thumbs up!!!
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March 2023 by Robin S.
We worked with Dina to find a sofa for our living room. She was fantastic to work with; really listened to what we were looking for and proposed a number of options while going the extra mile to find out if the manufacturer of some discontinued models still had some frames left. We never would have thought that was even a possibility! We decided on a sofa that we know will be perfect! Dina made the whole experience enjoyable and stress free!
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October 2022 by Tricia Dolkas
Do not recommend shopping at Flegels. TL:DR - they do not support their clients when there is a manufacturing defect.In 2017 we purchased Kingsley Bate painted teak patio table along with chairs from Flegels for our outdoor patio. We kept the table covered when it wasn't being used. In 2019, the paint started to blister. In my attempt to get this rectified, Kingsley Bate told us that Flegels had to file a report on our behalf. Kingsley Bate's also informed us that they no longer recommend the painted teak for outdoor patios. I verified that this recommendation didn't exist when we purchased the table in 2017.We went to Flegels, telling them that Kingsley Bate needed a report filed about the defect in order to resolve it. Flegels refused to write a report! They did offer to refinish the table for approx $700. And this table was only 2 yrs old and originally cost almost $2000. The owner's son, Brian, was rude and refused to listen to these facts:1. When we bought the expensive teak furniture, the Flegel's sales person did not tell us to expect the paint would blister.2. The 2017 catalog does not mention that painted teak tables were only to be used under covered patios.The owner's son said that he had more valued customers who spend much more money than what we spend and he didn't want my business. I was dumbfounded with his statement. We spent over $5000 for patio table and chairs. But even if we had only spent $500, I would have expected respectful and responsive customer service.
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September 2022 by PK W.
Dina Ishibashi has been a delight to work with from the start of our email communications. She is very responsive and willing to go the extra mile, providing a level of customer service that all in her industry should strive for. When I met Dina in person I appreciated her even more; she was patient with my tendency towards indecisiveness and offered good advice and helpful suggestions. Dina is clearly a pro and has a good sense of humor too!
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August 2022 by Tricia D.
NEVER shop at Flegels! In 2017 for our outdoor patio, we purchased Kingsley Bate painted teak patio table and chairs from Flegels. We kept the table covered when it wasn't in use. In 2019, the paint started to blister. In my attempt to get this rectified, KB told me that Flegels had to file a report on my behalf. KB also informed me that they only recommend the painted teak for covered patios. Flegels refused to do anything. The owner's son, Brian, was rude and refused to listen to these facts: 1. When we bought the expensive teak furniture, the Flegel's sales person did not tell us to expect the paint would blister. 2. The 2017 catalog does not mention that painted teak tables were only to be used under covered patios. The owner's son said he had more valued customers who spend much more money than we did, and he didn't want my business. His statement dumbfounded me. We spent over $5000 on this patio furniture. But even if we had only spent $500, I would have expected respectful and responsive customer service.
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February 2022 by Jerome L.
We had been wanted to purchase some Stickley furniture for some time and decided to visit Flegels when they advertised a sale on Stickley furniture. Dina Ishibashi greeted us warmly upon arriving at the store and provided us expert assistance all during the ordering process. She kept us up to date and communicated on a regular basis and once the furniture arrived in the warehouse Flegels made sure it was delivered in a timely and professional manner. The furniture, Morris chairs and a dining set, could not be more to our liking. We take pleasure using it every day. My husband, whose family was in the furniture business, was very impressed with the entire transaction. We highly recommend Flegel's and Dina Ishibashi. They will definitely take care of you.
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February 2022 by Eric H.
Worked with Dina to purchase a custom sofa for our family room. Dina was efficient in processing the order and helped track down material from a manufacturer for a set of pillows to go with the sofa. While lead times are long these days, the order arrived on schedule and exactly to spec. Dina followed up before and after delivery. Thank you Dina!
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January 2022 by Natalie R.
Wow. Dina helped us so very much. The store is lovely and large and full of beautiful things. We can only comment on the store as we did not actually make a purchase. Dina, with whom we were quite frank that we were "just looking" spent an hour with us in a casual, no rush kind of way. She shared a lot of information about various manufacturers and styles. She followed up promptly by email and made us feel valued.
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September 2021 by Lori D.
I received great service with Scarlet at Flegels. She was very helpful and got back to me with all my questions. She was a joy to work with and I hope to do more purchasing with Flegels.
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September 2020 by Anne Marie McGraw
Nice furniture store.
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January 2020 by Virginia Walbot
Great staff
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January 2020 by M S.
Flegel's guided me through three projects in the last 18 months - beautiful restoration of a complicated coffee table, fabulous custom drapes and the refurbishment and reupholstery of a sectional sofa from the '60s that was my mother's - and now my -- pride and joy. Marci Krause was my designer for all three. She protected me from making unfortunate fabric choices and kept me in step with the mid-century look I wanted. We had ups and downs with fabric availability that was beyond Flegel's control, but throughout the processes, Marci kept me informed. And the results are wonderful. Five Stars.
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July 2019 by Claudia Cook
Great friendly, non pushy staff. Beautiful furniture too!
