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March 2024 by Virginia Huffman
LOVE this First Republic Bank. The staff always remembers me and I receive professional and first class service here. I feel well taken care of here!
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August 2023 by Ac M.
Went to there in a bit of a rush, a banking emergency where another bank refused to accept a large check with written , jovee encinas was amazing . She took the time to hear my rushed and chaotic explanation, she offered solutions, guided us through options and assured us of what she was going to do to help, and followed up with an e-mail. The whole time she was smiling kind and calmed what felt an impossible situation. We left assured and confident........ and also cookies!
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June 2023 by Julice C.
Always excellent service from Gregory and any associate I've come in contact with has been so pleasant to deal with. The employees are happy and customer service still matters to this institution. I banked at Wells Fargo for 25+ years for both personal and business. After one too many rounds of deplorable service, I finally made the switch last year and I'm still wondering why it took me so long to make the transition. I hope the personalized service First Republic is known for doesn't change with the JP Morgan/Chase acquisition.
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April 2023 by Cj M.
This branch and the bank have been fabulous, always responsive and helpful. There's never a line at the ATM, fees are rebated, and they can be called directly--unlike the big banks you can call the branch and someone answers the phone--no multiple-guess menus. I feel terrible that panicked depositors have destroyed this bank. While I'm glad Chase will evidently prevent me from losing money, Chase also took over my mother's bank, misplaced her safe deposit box, then emptied it--damaging some of the contents--and sent everything to the State of California as unclaimed property, even though we always paid the fees. They'd remodeled the branch and moved boxes from multiple banks into the building, then lost track of who owned the boxes. Even though they trashed everything, ripping open sealed envelopes, and our names were on many of the items, they never checked to see if we did have open accounts and had paid regularly for the box. Chase Bank can't be trusted, and they will almost certainly destroy any trust First Republic customers have. I'm betting they won't maintain the outstanding customer service we've come to expect. It's time to find another bank. I'm sorry for the great employees who will now be part of Chase's faceless banking and hope they find better employment elsewhere.
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April 2022 by Mason M.
Excellent bank with signature service. I'm so happy to write this review and tell more people about First Republic (which really how many people can say that about their bank). They offer all the standard banking services but what really sets them apart is their amazing service. You will be assigned an account manager and get their direct line here. This is your contact point for everything you need- seamless! No waiting on hold or central call systems here, just efficient and personal service. Highly recommended.
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March 2022 by Hannah G.
This bank is great! And not just the fact that it's a First Republic bank. Dalia Bechwati was extremely helpful with information I needed!
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August 2021 by Leslie A.
I love this branch of the bank - never a long line for ATM, safe, and the atmosphere inside is wonderful. I personally alway use Alfonso Andrada and he is THE BEST. He remembers me, the things I have come in for, and is always so kind and knowledgeable. No matter what question I ask he always has an answer. Defintiltey recommend using this branch :)
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July 2021 by Jason S.
We came over to bank with First Republic Bank three or four years ago and have been very happy with the high level of service we receive. It is truly one of the only banks where service is still pushed and the customer is taken care of by the bank. Very professional.
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October 2020 by CM S.
Amazing customer service, professional advice and incredibly helpful.
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November 2019 by Dorothy F.
I have just started banking with First Republic in Menlo Park and I recommend them highly, without hesitation. I found everyone who has served me welcoming, supportive and efficient. I bank in person. The service in my previous bank was virtually non-existent. Now, with First Republic it is a pleasure to bank, instead of a chore. They know me by name and the physical space is very inviting as well. Plus, fresh cookies all day!
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September 2018 by Ann C.
I've always had a stellar experience at this branch! Alfonso helped me open an account a couple years ago, is very responsive by email, and always has a smiling face when you walk in. Plus, they have cookies. 6/5 :)
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February 2018 by Gina D.
They were so helpful in getting all of our banking switched over from Wells Fargo, direct deposit, and online banking. I have been wanting to switch for a while but fainted by the task of switching everything. Sophie was so helpful!
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August 2017 by Tripp Robbins
My wife and I have been banking with these folks for 17 years. The service is like something from an idealized 1950s - friendly, attentive and knowledgeable. It's amazing. And the rest of our experience with First Republic has also been great. I couldn't give them a stronger recommendation.
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March 2017 by Keith willig
Love this bank- personal service, personal service, personal service
