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May 2022 by ozair n.
Absolutely useless customer service. I placed an order for a Tuuci umbrella back on October 4th and was told from the onset it the lead time would be 30 weeks. I started asking on the status of the order on April 6th. I was told it would be ready to leave Miami mid-May. On April 18th I was notified the umbrella shipped. I immediately contacted BlueSky Outdoor and asked them to delay the shipping because I don't reside full-time in Maui and wouldn't be around to take delivery of a $2,500 umbrella. I asked them to coordinate delivery for on or around May 16th. It is now May 30th and there is no sign of an umbrella. Last Tuesday, I was told the umbrella would be delivered by the end of the week. I was thinking they upgraded the shipping to UPS 2nd Day Air. In tracking the shipment, I learned it shipped UPS Ground and it is still in Jacksonville, FL. It appears my family with grandkids will have visited us here in Maui and left by the time the umbrella arrives. The communication from BlueSky Outdoor is pathetic and I am beginning to feel they lie to customers to get them off their backs!
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October 2021 by Suman Gupta
GREAT PRODUCTS, GREAT SERVICE!During a recent landscaping project, I started looking for outdoor furniture and shade. Google searches led me to discover Blue Sky Outdoor and I’m thrilled that I did. Blue Sky had a nice selection of both furniture and shade products. During my visit to the showroom, owner Bob Grossman proved to be very knowledgeable, taking time to answer my questions, review the furniture product lines he carried, and demonstrate how each of the various models of shade umbrellas worked. Bob even loaned me his fabric swatches so that I could review them at home against other items in my outdoor space before deciding which fabric and color to order for the umbrella canopies.Based on this experience and the quality of the products he carried, I placed a large order for TUUCI umbrellas.Before purchasing, I considered other vendors as well, but Bob’s pricing was very competitive. He put together a detailed invoice and placed my order promptly. Given delays on all fronts due to COVID-19 related supply chain issues, Bob kept me updated of the order’s status, including delays due to material shortages. Because three of the umbrellas that I purchased were going to be installed into in-ground mounts, Bob went the extra mile in providing detailed instructions for proper installation so that the umbrellas would be secure. Coordination of delivery and install was done equally efficiently.During delivery of smaller umbrellas, we found manufacturing defects with both canopies. Bob processed a claim on my behalf immediately and ordered replacement canopies. Upon receipt of the replacement canopies, he had his installer come onsite and do a swap. All went smoothly.My experience with Blue Sky has been excellent. I would definitely give them future business and I recommend you check them out if you’re shopping for furniture, shade and other outdoor accessories.
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October 2021 by S. G.
GREAT PRODUCTS, GREAT SERVICE! During a recent landscaping project, I started looking for outdoor furniture and shade. Google searches led me to discover Blue Sky Outdoor and I'm thrilled that I did. Blue Sky had a nice selection of both furniture and shade products. During my visit to the showroom, owner Bob Grossman proved to be very knowledgeable, taking time to answer my questions, review the furniture product lines he carried, and demonstrate how each of the various models of shade umbrellas worked. Bob even loaned me his fabric swatches so that I could review them at home against other items in my outdoor space before deciding which fabric and color to order for the umbrella canopies. Based on this experience and the quality of the products he carried, I placed a large order for TUUCI umbrellas. Before purchasing, I considered other vendors as well, but Bob's pricing was very competitive. He put together a detailed invoice and placed my order promptly. Given delays on all fronts due to COVID-19 related supply chain issues, Bob kept me updated of the order's status, including delays due to material shortages. Because three of the umbrellas that I purchased were going to be installed into in-ground mounts, Bob went the extra mile in providing detailed instructions for proper installation so that the umbrellas would be secure. Coordination of delivery and install was done equally efficiently. During delivery of smaller umbrellas, we found manufacturing defects with both canopies. Bob processed a claim on my behalf immediately and ordered replacement canopies. Upon receipt of the replacement canopies, he had his installer come onsite and do a swap. All went smoothly. My experience with Blue Sky has been excellent. I would definitely give them future business and I recommend you check them out if you're shopping for furniture, shade and other outdoor accessories.
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June 2020 by Joel F.
I wasn't really sure what I was looking for when I went down to BlueSky to look at umbrellas. I wanted maximum shade that would fit on an awkwardly sized deck. It would have to stand up to serious rain and some wind, but not cost an arm and three legs. The show room was enormous and carried high quality furniture and umbrella models, including the ones I was initially geared towards.Bob was courteous and helpful. He walked me through options that matched my requirements and answered all my questions. He even helped me sketch out a layout to see whether my choices would fit.I had to do some homework on possible layouts, as that would affect the sizes and model styles, so we followed up on the phone later. Bob was able to confirm availability of models within my parameters and have them delivered in a short time frame - some umbrellas may be pre-made if you like the common color options. I have to call out one handy little item - I didn't even know that I wanted the auto-tilt feature until I saw that umbrella holding strong while angled downward against gusts of wind today. I'd be disappointed if I didn't have it now!Angus delivered and installed the umbrellas for me, with just a little assistance when putting up the large one. He was patient, knowledgeable, and helpful. He explained the features and gave suggestions on how to protect and care for them given my location and weather. He was able to measure exactly where to position the massive cantilever base so that the umbrella didn't collide with other structures. I would've measured it incorrectly, and you can only try out the cantilever format after all the weights have been placed. I'm thankful he was installing them for me!I'm very happy with the setup and the entire experience. Everything turned out perfectly. I would definitely return for additional shade and outdoor furniture!
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May 2020 by James M.
I wanted to let others know that BlueSky Outdoor has provided great service and sells great products. We bought some chairs from them many years ago after we moved to Palo Alto and came back last year for more teak outdoor furniture after being underwhelmed by other available options. They offer classic styles, and they also provide restoration services at a reasonable price.I was very impressed recently when I discovered that a crucial part of one of the chairs we bought 12 years or so ago had disappeared. Although the manufacturer was no longer in business and the exact part that was missing was no longer available, Bob Grossman the owner and his team found a similar part that did the trick perfectly. Bob was super-responsive by email too. I recommend Bob and Blue Sky furniture enthusiastically based on these experiences.
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October 2019 by Marleen Z.
I dealt with Bob ordering an umbrella to match an existing one. He was very professional and efficient to work with and when it turned out that the factory had made a mistake and the new one did not match the old one Bob solved the problem and I ended up with two new umbrella's for the price of one. I will definitely work with Bob again in the future. I highly recommend BlueSky outdoor.
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June 2019 by Marcus Gilmour
I can't imagine having a better experience! Bob took the time to come to my house to take measurements and to see the layout of my patio deck. He was incredibly responsive and helpful all along the way. I look forward to my next experience with Bob and BlueSky Outdoor.
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May 2019 by Enzo Cappellini
Beautiful outdoor furniture.
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May 2018 by Bill Pilgrim
Bob is very knowledgeable about both Teak Furniture (having designed and manufactured his own line, and in high performance shade products like Tuuci Umbrellas, which can cover a table, a patio, he stars, and or a pool, and in the emerging area of smart roofs, which can open to let you see the stars, but can block a sudden hard shower. If you want to make your outdoors an extra room, be sure and call Bob, because he has solutions that are not in any one catalog.
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April 2018 by Tuntien 1989
High quality products and helpful staff
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July 2017 by Debbi Seligman
We went to BlueSky as one of our first stops, and I'm so glad that we did! Bob was extremely helpful in explaining what to look for when shopping for teak furniture. We left his shop the first day and continued to look around to check prices. After going to just about every other store on the peninsula, we came back to Blue Sky because of the quality, price and service. I would definitely use them again.
