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February 2024 by Amit Rawal
I went for Credit Card Application.SAMANTHA helped me to do that. She is so Polite in behavior. She did everything very quickly. I really appreciate the way she did my application process.
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November 2023 by Jackie L.
DONT LEAVE YOUR CAR PARKED HERE THEY WILL TOW!! The tow shop closes at 5pm and you will not be able to retrieve your car until the following day for an extra day storage fee!! You will have to pay $500 !! BE AWARE. The tow shop location is 2432 Bay Rd. Redwood City, CA 94063. Tow shop phone # (650) 365-1011. The dispatcher was idiotic, I called around 5pm to ask for the location of the tow truck shop and told me to google map it then hung up. I called 5 times to find the location and immediately placed to voicemail.
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September 2023 by Stefan Petry
Severely understaffed when open. Staff poorly trained on available products.
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December 2022 by 7
Be smart. Use a credit union ?
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December 2022 by Fleur Deforce
Would give no stars if that was an option. Incompetent employees who act as if they are doing their customers a massive favor by working here. Everything moves at snails pace for even the smallest possible thing (if it moves at all)! Please change the entire staff and hire people who know their job and are ready to help the clients and not waste their time!
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December 2022 by CalGirlLife
Would give no stars if that was an option. Incompetent employees who act as if they are doing their customers a massive favor by working here. Everything moves at snails pace for even the smallest possible thing (if it moves at all)! Please change the entire staff and hire people who know their job and are ready to help the clients and not waste their time!
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December 2022 by Victor-Manuel Valencia
Every time I need to come here for an emergency for some reason both ATMs don't suspend cash what's the point of ATM if you can't take cash out there's a second time I've been there and there's no cash in the machine had to go to our competitors ATM and get charged $3 for taking cash out of Wells Fargo's ATM thanks a lot Bank of America you did it again thank you for taking the time to read my short review ?
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July 2022 by Brian Bader
One of the worst banks I have ever visited, had debit card , and id and still made me add debit card to digital walletBlonde manager is awful
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July 2022 by Lazzat Sultanbek
Not helpful. Was directed to call customer service, which normally takes more than 1 hour wait time.
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June 2022 by Desislav Hristoskov
I needed a notary signature for a document(just 1 page) for my son's birth certificate. After waiting for 30minutes, the notary there said that this is a special document and he couldn't do it. It's a standard county form, a birth certificate form. He tried to send me to the UPS office instead. Was he kidding me? He obviously was so lazy and didn't want to work at all. I went to the Chase office right across the street and they did it for 5 minutes. Such a bad experience.
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May 2022 by Lawrence Denis III
Avoid this branch at all costs. The teller, Doris, was extremely rude. I wanted to do a foreign currency exchange. Her attitude was awful and she was not helpful.I talked to my brother who banks at BOA and he said was she the Indian teller? I said yes - he had issues with her as well. He told her "look, do you want to do this or are you too busy?" She needs to be retrained.She would not do my transaction and said I had to go to the Palo Alto branch. Again, avoid this branch - or if you do go...and you see Doris...wait for another teller!!!
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April 2022 by Lawrence D.
Avoid this branch at all costs. The teller, Doris, was extremely rude. I wanted to do a foreign currency exchange. Her attitude was awful and she was not helpful. I talked to my brother who banks at BOA and he said was she the Indian teller? I said yes - he had issues with her as well. He told her "look, do you want to do this or are you too busy?" She needs to be retrained. She would not do my transaction and said I had to go to the Palo Alto branch. Again, avoid this branch - or if you do go...and you see Doris...wait for another teller!!!
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September 2021 by Rich W.
CLOSED EVERY DAY! "Temporarily Closed" says the sign on the rear door. I don't believe it. Another sign on the door refers bank customers to the BofA branch at the corner of Lytton and Cowper in Palo Alto. Cute. Not much good for accessing one's safe deposit box inside THIS branch of the bank.
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September 2021 by Tricia Y.
CLOSED !!!!!!! No notice. And you have to get out of your vehicle and walk over to the front door to see the teeny tiny sign that says this Branch is closed. I did this four times with four different banks getting out of my car walking to the door and seeing the same teeny tiny sign. If you're closed put a big fat sign that you can read from your car so you don't have to waste time and energy. They are closing Bank of America's left and right. I went to San Carlos and Redwood City and Menlo Park. Then I thought OK no more of this I'm going to phone them. I found them and I was on hold for 28 minutes. When someone finally answered I asked them where is an open branch of Bank of America. That was the only question I waited 28 minutes for.
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July 2021 by Clay D.
Showed up for an appointment. No one acknowledged us, just told us to sit and wait. Walked out after 15 minutes. Probably time to find a new bank