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February 2024 by Andrea L.
I can always count on feeling worse about myself when I leave this place. The clerks like to mock and disparage their customers. Also way overpriced. There are plenty of better alternatives in the area. Do yourself a favor and skip this one.
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February 2024 by Tim B.
I've made a couple of attempts to consign with Afterwards and have never had a positive outcome. The items I offered through Afterwards were of the highest quality and condition, best European labels, and always in style. When asking for reasons as to why nothing was selling and then entered the donation cycle without going through the graduated price reduction cycle (head-scratching - hmmmm...) I was never received well or offered a reasonable explanation by the proprietor - frankly, they appear "put-out" with the inquiry. Anyway, I stopped going to, and am no longer using Afterwards. Since then I have been taking all items to the Cancer Opportunity Shop on Santa Cruz Ave. in Menlo Park and urge you to do the same. I'm not making any money but I feel far better knowing that whatever my gifted items sell for at the Opportunity Shop the money is going to a reputable cause.
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September 2023 by Elena Hobbs-Minor ..
Great store. Wonderful people who run the store. It's an experience going to Afterwards. Frequently I find things that I buy.
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August 2023 by Geeth Makepeace
Rude employees.
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May 2023 by Ann C.
I have mixed feelings about this store. I've sold merchandise in the furniture section, quite pleasantly and successfully. My experience here was very good. I've purchased items in the clothing section (and years ago, sold an item). As of late, they seem to be so much more selective and a bit snooty, that I'm not inclined to want to donate any more items (at least in the clothing section). I took in a pair of classy needlepoint slide sandals that I'd hardly worn (5 times max) that were in mint condition on the top side. Because there was some wear on the soles -- bottomside-- (of course there was), they wouldn't consider them. SO, if you choose to donate shoes here, best you've only worn them on a carpeted floor OR not at all, since they may well reject them. I'm sorry to write a bad review, but afterwards is starting to leave a bad taste in my mouth.
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April 2023 by Pia H.
Mary, the older woman with white hair, is unfriendly to the point of rudeness. I've spent $5,000+ in this store but I won't be back. On Wednesday a salesperson called to say that two paintings I wanted were $1700 each. I agreed to the price and began giving her my credit card number. Mid transaction the clerk said she had to call me back. The next day Kate, the owner, called quoting a much higher price. it's strange to me that both the owner and some of the staff are so disrespectful, arrogant, and unprofessional.
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January 2023 by R W.
Consigning beware... My husband and I consigned several high end , unused and couple gently used designer articles to the Menlo Park Afterwards shop with terrible results. Against my better judgment I allowed the sales people to convince me that I needed to leave my items through the holidays for a total of five months. Apparently five months for someone to use some of these items ... At the end of our consignment period my husband and I picked up our items. Returning to our home I examined each item and was absolutely shocked to see all but one item in a deplorable state -soiling on the inside of a unused Loro Piana purse -sealed company purse mirror missing-handles of the purse had oil stains from being carried -the cloth lining inside the brand new unused purse was filthy... I was furious that a store could mishandle someone's goods like this ! I noticed my new Loro Piana pashminas had their affixed sewn tags pulled off and hanging by a thread-my Loro Piana cashmere scarfs were a roughened in areas showing wear-and had green glitter and other detritus on them . A beautiful Italian -new -large patent leather tote was scuffed up with dark brown marks on all four corners and dirty smears on some areas-even a small green mark on the tote-worst of all this tote had been a soft, beautiful pink-beige color-now it's a sticky , tacky coffee colored bag... apparently patent can be damaged when cleaned the wrong way and light colors can be damaged and the leather feels sticky.One might ask how does a new tote become dirty and damaged by " sitting on a shelf"? I believe many of my items were worn , carried and used. They were returned to us in a deplorable condition-they would not look like this if on a shelf or in a case... If you care about your items don't consign unless you're able to risk getting them back in terrible condition and missing items... brings to mind another item a gently used Bottega Veneta shoulder bag-inside leather lining is torn and a grimy, greasy mirror ( not mine) was in the bag-with guess what two Bottega tags that also were not mine ... all and all Afterwards was a horribly disappointing experience! We emailed the owner with lots of photos so she would be aware of what transpired in her store . She replied that we could bring all items to her store for cleaning -As we had already experienced the Afterwards treatment we declined her offer....
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December 2022 by Eva Tuschman
Very elitist attitude from the employees. I also do not recommend consigning here as they pocket 60 percent of the final selling price. A total rip-off.
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November 2022 by Bulou V.
Walked in 5 mins before closing with my friend to take a peak. We highly anticipated being there in person. As we walk in, we overheard the older woman clerk with white botched hair (Mary?) speak to another customer "that's too big for you" in an annoyed manner, as if the customer was bothersome. The clerk's demeanor and attitude seemed quite negative. I proceeded to walk toward the home section, clerk tells me they're about to close, so I tell her, I'm just here to look around for the last few minutes. I walk past her to the home section, found a painting I wanted to purchase to add to my collection. She speaks over my shoulders "you should look online, they have everything there" in a tone that's very hostile and agitated. She then proceeds to tell me they open at 10 etc, in a manner that just wants to get rid of people from the store. I've never encountered such a lack of professionalism, and negative feeling from a clerk in all of Menlo Park retail. The entire 3 minutes encounter with her was distasteful. We were out by 4:49, without a painting. Ps. Take your money somewhere else.
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October 2022 by Yesi H.
i have in fact bought from here but never consigned the way i way i was looked at and treated the second time i came in to consign was wow they looked at my items they liked the items i got a begining positive vibe but they when the older lady and another came along they very very coitizing they wanted to authenticated with i was ok with since i had no paper work... asked me to leave the item gave it some days and i had to call them to follow up and they said we wont accept your items i said ok i will pick up asap. i dont care if they wont accept the item i am ok with that there is more spots available one more thing they keep 50/50 of what they sale the item for but cannot tell you how much they will sale it for?? a little absurd yes i felt a lil discriminated. so sad that a really lovely place has de escalated,
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July 2022 by Monica N.
I shopped here but never consigned. I called and asked what brands they take since they have high-end items on the site, but they sell all kind of stuff at the actual store. I said that I shop and consign at Fillmore, and she sounded offended, so I said that I get that they cater to a slightly different age group. Then she "corrected" me: "A wealthier age group." Nope, pretty sure I meant "older." Oh, no, the arrogance of a sales woman who works at a second-hand store! I hear that Repeter will open in Menlo (I consign at the Los Altos store), so go get those Afterwards clients, Repeter!
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April 2022 by Mama s.
Wish there is a kinder and less judgemental consignment store in the area. The women working at this shop seem to be quick to make assumptions about their customers, impeding positive progression of interaction. This is not a desirable customer service trait. I'm disappointed that they do not support local well-known designers in general, and the staff seems oblivious to garment craftsmanship. I believe it is crucial to have knowledgeable staff who are independent of branding. Still, thank you to the lady who looked up the designer.
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July 2021 by Jenny K.
Three people were working here on a Friday morning and I perused the shop for 15 minutes. No one said hello or welcomed me into the store. Actually, one worker said hello, but only after she asked me to move so that she could get to the storage room behind me.
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April 2021 by Barbara D.
If you want to look good, stop in here a few times a month and take a look. I always find a few pieces to work into my professional and casual wear wardrobes. The prices are excellent for the quality and style you get, often new with tags! Great shoes I might not splurge new but love the practicality of buying used. Wonderful family owned business 30 years. Check out the lovely home furnishings, too.
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March 2021 by Ashlee A.
It's taken me a while to write this as I had to digest what transpired and write this when I was less angry. To sum up my experience (please feel free to message me for more) IF you want to take items of value to a consignment shop, check in to see how it's going and repeatedly remind them of which items you have there only to be told you definitely didn't bring "those items" into their store...then THiS is the place for you. Items which on one visit were accepted by the owner.... Then upon insisting repeatedly that you have additional items at their store that they aren't listed in their item list sent to you.....repeatedly mind you...and having Jane with her "excellent customer service skills" send you in response a list of their consignment policy rules....yes baffling I know....at this point I asked her where it mentioned items being LOST at their store and for maybe the fourth time gave her a list of what items I DID have there and that I wanted to pick up every item on x day and be done with it. Despite her insistence that three of the items were not there, they showed up (!) a miracle I know... I was able to retrieve my belongings and be done with them. To be made to feel so inferior and less than when insisting that they were in fact wrong, to not receive any explanation (other than they were under a different account??????) nor apology... this is a big NOPE I have another excellent and much nicer shop I've found for consign Plz feel free to message me
