-
January 2024 by carolyn a.
If I could rate this store as zero stars, I would. They have the worst customer service I've ever experienced. The attitude of many of the employees is unbelievably negative. Multiple times, they refused to honor discounts and sale prices advertised for their store on their website. They refused to honor discounts and sale prices for Ace Hardware mailings with their store listed on the mailer. I've asked for the manager on multiple occasions and been told he was not available. I've shopped there almost weekly for many years. No more! Ace Hardware in Redwood City or Palo Alto is a much better option, with very helpful, upbeat employees and a much better selection.
-
December 2023 by Natalie F.
This is literally the BEST Ace Hardware store I've ever been to! Not only are they well stocked, but everyone there is super knowledgeable and helpful. I came in with a damaged powerwashing hose and wanted to get a replacement and didn't think they'd have what I needed, but they had a few different hoses in stock. The connectors were different than what I had, so several people who work there wanted to help me figure it out. One of them (didn't get his name, but super smart and helpful), figured out that a piece needed to be removed from my hose and cleaned up in order to connect the new hose. He took a wrench and had a really hard time removing it because it was rusted, but after multiple attempts and lots of effort, he did it! Amazing service at this particular store!
-
September 2023 by Julie B.
Good service, good selection of products. Parking nearby. And they answer the phone, which is rare these days!
-
September 2023 by Leah S.
Menlo Park Hardware deserves a solid four stars for its reliable selection and helpful service. The store offers a diverse range of hardware and home improvement supplies, ensuring that most needs are met. Staff members are knowledgeable and willing to assist, making the shopping experience more manageable. The only reason it falls short of five stars is that occasionally prices can be a tad higher compared to larger chain stores. However, the convenience and the personalized touch they provide more than make up for it. It's a go-to spot for those tackling DIY projects in Menlo Park.
-
July 2023 by Cj M.
This store is cramped, but crammed with useful stuff. Unfortunately, customer service is highly variable, you are often ignored, and sometimes they act as if ringing up your items is doing you a big favor. They also aren't listed on the coupons I receive regularly from Ace. Location is great and there's ample free parking in back, with a back entrance through their next-door gardening department. Watch out for poorly-placed and stacked pottery along the aisle. I accidentally brushed up against one that fell to the floor and broke; I paid for it, but was a little disappointed that the store didn't accept responsibility for their poorly-placed display.
-
July 2023 by JC Alderete
This location is my favorite place to shop instead of the other two Ace Hardware stores that are way closer. Because they almost over stock of everything and have more stuff than any other Ace.
-
June 2023 by Kirk G
I love coming here. Deceptively large selection, friendly staff. The wonky layout is also interesting.
-
June 2023 by Jim P.
Great hardware store right by my work that always has what we need. If you have time prices will be cheaper somewhere else. But the staff is awesome, and they will have what you need!When you're in a pinch this is the place to go! Thanks MP Hardware!
-
April 2023 by Seika
Joe is amazing. If you need help, ask Joe. He seriously knows what he’s doing and is super helpful and funny!
-
April 2023 by Julie R.
Great store with all kinds of treasures. I don't know what these other reviewers are referring to as I have been coming here for years and have had great customer service including during the worst of the pandemic when they had all kinds of items no one else had. The staff is usually quite knowledgeable and I'm in and out with what I need very quickly. Plenty of parking in the back.
-
January 2023 by Craig Cornelius
Great service and knowledgeable staff. Good selection.
-
October 2022 by Patrick T. Hoffman
Good downtown local hardware store with helpful staff that makes the most of its small footprint.
-
October 2022 by Uang Peng
When you get to talk to the right person, they are great.
-
July 2022 by Sherry S.
Hardware stores are my happy place and there are a lot of treasures in this one. I just can't recommend at all due to customer service. Mostly I've been treated with gruffness. Also, help to car is seldom offered, even for big, heavy purchases. I have seen female employees gruffly treated by males. I much prefer Hassett Hardware on Woodside Road for incredible helpfulness and inventory.
-
July 2022 by Lynn Huidekoper
Was helped by staff for watch batteries, liquid plant food for indoor plants, paper towels, assorted nails.They have everything under the sun!