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July 2024 by Alexis Córdova
Excellent attention and in everything
SUPER RECOMMENDED
THEY SPEAK IN SPANISH
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May 2024 by MistralWinds (MistralWinds)
UPDATE: This AAA location DOES have DMV services on Saturday but limited to registration, ♿️ placard, and title transfer. If you have any other questions just call them and ask.
I've always been a fan of this particular AAA from when it was in Palo Alto. This new one is very nice and more streamlined. It's so convenient to get DMV services and later today I'll find out if they do DMV on Saturday. I'll update if I can get my registration today. If you go there, be prepared to wait. It's usually pretty busy for the DMV services. Also, if you lost your handicap placard they can give you one right on the spot.
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March 2024 by Angela
The only reason I still use AAA is because they offer the cheapest insurance rate for me. If you can pay an extra $30 per month, I recommend going somewhere else. My insurance agent, Steve Boler, takes over 3+ days to respond, or doesn't respond at all. He claims that this is because they've had an increase in members, yet they are not hiring more insurance agents. It's frustrating to file claims because you have to call them (instead of being able to file and submit claims online like with Geico) and certain claims can only be processed by certain people, who are only available during the weekdays. AAA has significantly declined in quality in the last year.
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March 2024 by Richard Livermore
Have been using this excellent CSAA office for years, and have never been disappointed. Parking, plus excellent personnel and service.
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February 2024 by Vlad T.
After a recent used car purchase, the dread of visiting the DMV loomed large. Knowing that AAA offered registration services, I ponied up the membership fee to save time and annoyance. The folks at the Menlo Park branch exceeded expectations! As a walk in, the wait was short. My representative was competent and friendly. And, they handed me new plates once the paperwork and fee were completed. Excellent all around! Highly recommend the location.
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February 2024 by Jose N.
Marbella Salas at AAA insurance is absolutely amazing! She's knowledgeable, friendly, and always goes above and beyond to help her clients. You can trust her to find the best insurance coverage for you. I highly recommend reaching out to Marbella for all your insurance needs.
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February 2024 by M. R.
I needed to change my insurance and to speak to a Menlo Park agent. Previously this has worked out. Not anymore. I spent about 40 minutes getting run around through various options, none of which connected me to AAA in Menlo Park. I finally found a direct line to their office. Alas, it was to the person's answer machine. I left a message explaining my particular need. It has been three days, and my somewhat urgent message has received no reply. So, I have switched to another insurance company. I was a AAA customer for about 30 years and have seen its service decline, this was the last straw.
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February 2024 by Owen K.
Friendly staff but absolutely useless for out-of-state title transfers. They cannot give you the VIN-verification paperwork to take to the DMV (only good for title transfers at AAA apparently) and were unable to complete OAS title-transfer for a pickup truck. Unfortunately I wasted a full day off work at this AAA with no progress made.
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February 2024 by Andy Singh
Very good sevice
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January 2024 by Taryn R.
The parking is shared with Trader Joe's and a bunch of other small businesses so it does get a bit packed. Walking in, there was a wait- I was a bit nervous as a woman was loud and shouting at the employees that she had been waiting a long time and was getting impatient as people were being called before her. I checked in at the front, took a seat and no later than 4 minutes I was called to the front. I came in to transfer the title of my car, and the gentleman at the front was so helpful and quick! Honestly it was painless and cost $23! It was amazing! I can't recommend heading in the this branch as the employees know exactly what they're doing! Please be patient, there's people who assist with different things- from transferring titles, helping with registration, etc. So you'll be called in the order to which person can help you quickest
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January 2024 by Warren E.
Very busy location and cold inside the office needed to wear a jacket to stay warm inside the office
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January 2024 by Harry V.
This might sound like a trivial matter but the Menlo Park ,Ca office is rather cold inside. I'm a senior citizen and comfort is important for me when dealing with insurance issues. There is no reason for me to be uncomfortable. Other than that the building atmosphere and especially the staff are excellent I do appreciate having AAA as my provider. Just turn up the heat....
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December 2023 by Rick Allen
I have been a member for years and have visited this particular location many times. It is always a good experience.
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November 2023 by grkgod1001180
Paid my Truck Registration @ this location I usually go to the AAA on Veterans in RC but was running errands close by. Polite Staff & efficiently run 1 of 3 stations can take cash for payment the employee was bout to take a break but helped me instead.???
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November 2023 by Fiona Yamamoto
Very dis organized. Only for renewing a registration took me 1 hour to wait. Nothing different from regular DMV offices
