-
August 2024 by Cara B.
we have been taking our dog pepper to this petco for grooming for 15 years. he's always had a bit of anxiety but it's never been an issue until recently, especially now that he is a senior dog. Vicky, who has been the one cutting our dogs hair for 15 years always praises pepper when we come to pick him up and tells us what a good boy he is. however, twice now we've received a call for us to come pick him up after he pooped in the tub while getting washed. the first time was a few months ago, and then again today. embarrassing for sure, but understandable considering his age. when my mother went to pick pepper up, they told her that he is no longer ALLOWED to get his haircut there. if this has happened more than the two times that we are aware of, no one has informed us. if he had ever been aggressive with them (which he never has, at least to our knowledge) i would understand this more. when my mom went to go pick up pepper today, Vicky would not come outside and explain her reasoning to her as to why she won't see our dog anymore. for all these years, we have really enjoyed Vicky and she has always done a great job but this seems unreasonable and extremely disrespectful to not even come out and face my mother and explain why. now after 15 years, we have to find somewhere else to take him. very very upsetting.
-
July 2024 by Envy D.
i come here all the time for pick up orders and never have any problems, the employees are always nice and it's fairly quick. However, this last time i came for my curbside order and it took about 10 minutes for them to actually bring my stuff out and then the employee who brought my stuff seemed to be in a bad mood, not sure what was going on today but i hope it was a one time experience
-
March 2024 by lynnie59 c
Very friendly staff. Extremely convenient.
-
February 2024 by Wendy C.
I was in the store for over 15 minutes. One gal was evidently on hold when I walked in, so I asked where the product category was that I was looking for and went to that aisle. I was unable to find it and when I went back to the front to ask for assistance, both registers were busy helping customers and another was waiting for assistance along with me. Another employer clocked in and then disappeared to the back of the store. I left without purchasing anything, but not before bringing a step stool that had been left in the aisle up to the front. I had backed into it when I was looking for product and almost fell. I told the employee I handed it to that it was a trip hazard left in the aisle and walked out.
-
February 2024 by Jett p.
rude blonde girl that works there is like having an attitude and my mom asked her a question and she was like being so bratty and not even helping like she didn't give af
-
December 2023 by Maribel P.
They close their doors at 8pm. Bummer. Hope they update on here. Could have saved the drive.
-
October 2023 by Dee J.
The people at this store absolutely refused to help me. I know it was 10 minutes to close when i came in looking for an albino Cory and an amono shrimp that the Petsmart across the street didn't have. All the tanks were dark and I couldn't see if they had any. When I asked at the register for help she said she would get someone over there but then came over about a minute later and said they couldn't because there were only 2 people working there and I should come back the following day. They were still open for 5 more minutes and she couldn't even look to see if there were any. Petcos services have been steadily declining for years but as someone who has worked in retail for 20 years, 6 of them at Petco, they are no longer worth going to. Very sad
-
September 2023 by James G.
I called in with the exact weight and breed and asked for a rough estimate on how much to neuter my dogs. Twice I called and twice I got the same answer that they would not be able to tell me that because a doctor has to go through all the procedures and labs first to decide how much. Sounds like a used car lot salesman set up to me. I won't be taking my dogs to this place. Has anyone any suggestions on a good priced and humane place to go to around Murrieta?
-
September 2023 by Rawan M.
Their grooming service has gone downhill over the past couple years. They rarely have openings, their hours are inconsistent and the grooming service if/when booked isn't done well. Super sad since they used to be my go to!
-
August 2023 by D M F
Animals need love too.
-
August 2023 by Stephanie N.
This review is mainly for the groom that Kimberly did for my dog Koji. I've never had anyone do such a perfect job! Look at those paws! And not too short and overdone. Thank you!
-
July 2023 by Stephanie Ching
Doesn't exist anymore
-
June 2023 by Ginger W.
I haven't had the best experiences with Petco grooming in the past, but Petco Menifee really changed that for me. We have been taking our two dogs to Christine C. for a few months now and it is very clear that she cares deeply about animals and their well being, especially when they come to her for grooming. Our dogs are very cautious/timid at the groomers but Christine has helped change that. She is very patient and will not rush your dog into the grooming experience if they are scared. She always takes a few minutes before each appointment to greet our dogs, examine their coat/nails, and love on them before taking them off our hands. Our dogs love seeing Christine every month and I definitely trust her to keep our dogs safe while in her care!
-
March 2023 by Charlie M.
DO NOT go to the VETCO clinic here! Dogs are an AMAZING judge of character!!!!!!!!!!!I brought my pitbull and the stereotype started. I came here to get my dog vaccinated for his registration ... I was on my knees with my dog calming him down and he stayed still, I'm someone familiar, but they told me to back up away from my dog and leave him with two strangers while they probed his ears... If I'm not near my dog or touching my dog, his anxiety Can ramp up... and it did. The vet tech (not too bright) said "mom doesn't give the vaccinations" well if I'm not near my dog in a strange place, he isn't happy, so let me hold MY own dog while the vaccination is given (just a common sense thought!)The OLDEST most UNCARING vet, without saying what he was going to do essentially came up behind my dog, and lifted the dogs ear, scaring him, then proceeded to shove his thermometer in his ear, and my dog hated it. Don't come up behind any dog or make sudden movements... introduce yourself and stick out a hand, right? Or have owner nearby...So, he should have handed the probe to me, right? Or even had me come hold my dog with peanut butter or something to distract him.. not separate the dog from the owner, come up behind him and probe his ears!!My dog is most comfortable with ME, not an old a** vet and a vet tech that is just looking my dog up and down. They explained they were trying to take vitals.. I take vitals every day at my job and more! I've been in the healthcare field long enough to know if a patient is uncomfortable, talk to the person they trust and coach that person through it. Perhaps use a different tone, or technique. They muzzled him, which is perfectly fine with me!! He proceeded to growl, but the muzzle was tight. Then the pair of incompetent vet and vet tech did the same exact thing (snuck up behind my dog and shoved it in his ear) Then the old and scared doctor AND vet tech backed up like two scared chihuahuas. They acted as if they never handled dogs. If you have a passion for being a vet and a vet tech, get in there.... Do your job!! Know what to do and what NOT to do! Know different techniques, tricks of the trade!!! Funny thing is: at his vet, he NEVER acts like that, because the tech is on her knees petting him with a treat, and talking softly to him...(you know... your job as a vet tech) the vet never approaches from behind and sticks things in his ears without a pet on the head and treat in her hand and most important: me as the familiar face that he lives with near him telling him it's okay. Point is, sorry you get paid minimum wage and have to work on a Sunday, but don't stereotype my dog or me again. Not all people want designer dogs. There are many types and personalities of dogs out there... (know how to handle them at a minimum as a part of your job or get out of the field.. Know most dogs don't like their ears touched! They don't like people coming from behind him. I've never heard him growl like that ... ever!!!!You think all my patients are easy? Heck no! But what I do is pull out all the tricks in the book to get the job done. BOTH vet tech AND VET should be embarrassed.
-
March 2023 by Sho S.
I was at the stairs late last month with my wife and child to purchase some supplies for my pet. My wife and daughter had to use the restroom and noticed the Caution wet floor placard on the floor with the cart on the side not blocking restroom door. So as the Caution sign shows wet floor. One of the employees Lisa or Elisa started to rebuke my wife and child because she had cleaned the floor in the restroom and said the it was closed for cleaning. My wife apologizes to the employee but Lisa still insisted that it was closed several times more thereafter. This obviously made my wife very upset. 1. My wife was treated not that of a customer. Very impolite and unbecoming of a customer service representative of any store. 2. The signs did not state that the restroom was closed for cleaning. 3. My wife's apology meant nothing to the employee's behavior. I like Petco store but I would prefer another location. If I have to experience that type of behavior from an employee, they just lost my patronage.
