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February 2024 by Jason Quezada
Limited selection but 10/10 for customer experience
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February 2024 by Daria Zaragoza
Sebastian was a pleasure to work with best customer service!
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February 2024 by Daryle Wabnitz
Sebastian was an amazing employee! Very patient!
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January 2024 by Ralph Freeman III
Adam was amazing. He took care of my 83 year old mother with such great care. She went from the iPhone 6 to the iPhone 13. Adam insured all of her data was transferred and memories were safe and sound before she left the store. Thank you again Adam. -Ralph
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January 2024 by Hedi Jones
The assistant manager Ace, in Verizon on Newport and Murrieta is AMAZING and a very good person! He helped me so much and out of 5 stars, he should be getting 6 stars! I think he's the best in that office and I will make sure people know about it. He done everything right on my new phone and help me out very very much so thank you and I think I'll give him another star while I'm here. so 7 STARS for his service. Thank you Ace!!
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December 2023 by Coco Proffit
Adam and Sebastian are amazing! I came in yesterday and both of them were busy with customers but did make sure to greet me when I came in. Unfortunately I ran out of time and had to leave before I could complete my purchase but Adam made sure to break down all of my options for what would best fit my phone plan. I left feeling prepared for when I returned the next day. Also when I came in I witnessed poor Sebastian having to deal with incredibly rude customers. Sebastian remained professional and patient. He helped them to the best of his ability however it was very clear by their racist remarks some people cannot be happy. Today when I came Sebastian was the one to help me with my purchase and he delivered me the same customer service he gave to those gross individuals yesterday which just shows his level of commitment to making a customer happy and professionalism no matter the customers behavior. I will only be going to this location for my phone purchases because I know Sebastian and Adam take care of their customers! Great job guys and thank you for all your help!
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November 2023 by Shaeshae S
Ace helped me out with all my phone needs. I came in with a broken iPhone and he made my transition, into a new phone smooth and pleasant. He was helping out another person when I arrived and still was able to accommodate me in a timely manner. I appreciate his ability to multi task and his friendly demeanor. I love my new iPhone 15 and Apple Watch. I couldn’t have asked for a better experience.
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October 2023 by Jocelyn Vega
Sebastian was a pleasure to work with, he took his time to explain everything was very patient with me and my husband, will definitely be coming back to this location.
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October 2023 by Sylvia Stover
Quick and helpful trip to the Verizon store today!!! Ask for Adam he’s extremely helpful and friendly!!! Thank you again Adam!!!
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October 2023 by Tracie Tovar
Be careful, they are not transparent with the charges. We went in to upgrade 2 of our phones and they charged us a $40 set up fee for each phone without disclosing that charge. Unfortunately we did not catch it until we had already paid so we are out $80 when we would have happily set up our phones on our own. Treat this place like a car dealership and do your own math to make sure they aren't charging hidden fees. Also, they signed us up for a $17/mo insurance that we didn't want or ask for, again without telling us, so we had to cancel that as well. Very, very disappointing. Check out their yelp reviews for a more accurate assessment of their business practices.
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September 2023 by Watch M.
Total scam...came and bought two new iPhones. Guy was busy with another customer while he told us what to do to transfer old data to new phones. We did the work and were told the price for the phones and what was owed today. He said the receipt would be sent through email. I never got the receipt. When I did the math on what I should have paid it didn't add up. Turns out they add $40 to "assist" with data transfer for each line, so $80 total. I looked at my upcoming bill and he also added a $17 protection plan to both phones without asking. This store is not corporate but an authorized dealer. I should have known by the shotty interior that this place was low class.
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September 2023 by Wayne Haslam
Ace was our sales rep. in Menifee. He was helpful, personable. Great personality? Easy to work with.
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September 2023 by Paul R.
I'm not going to name drop but one of the employees intentionally tried to sabotage my phone so that it wouldn't work properly. My SIM card was failing before all of this started, so I brought my phone to this store after trying to troubleshoot the phone at home. They removed my 5G SIM card put in a 4G SIM so that it wouldn't work on the Verizon network, they also didn't activate the SIM card that they had put in. Then they tried several times to have me pay off my current phone, to then sell me a new phone instead of doing a insurance claim on my phone. Which since I wasn't budging on buying a new phone they left me at "your phone doesn't work so call your insurance". My wife spent many hours trying to work with insurance company just to have them say go to a approved company to get it looked at and replaced. So I did that, and the place told me that it was due to the wrong SIM card being used and to go to Verizon to have it replaced or use the eSIM card so I did. I went to a corporate Verizon and they put a new 5G SIM card in and it works perfectly now. In conclusion please don't use this place unless you want to get taken for a ride.
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August 2023 by Resa R.
Ace is the best and most knowledgeable, kind, and helpful employee- ever!!! I was in this store yesterday and witnessed Ace's consideration and demeanor as he helped fix a senior citizen's phone. He was so respectful and patient as he answered all of this customer's questions and concerns. When my turn came, he treated me no differently. Ace takes the time to make sure that customers questions and concerns are addressed and answered and that the customer leaves the store feeling better and happier with their product than when they came in. He's a Keeper!!!
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July 2023 by Bob Russ II
This was a great experience. I never worked with any authorized resellers before I only have gone to Verizon direct stores. This new experience exceeded all my expectations. I will recommend this location to my friends and family.
