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December 2023 by Pamela C.
ATM is broken outside. And when I came inside to write a withdrawal ticket, the pen doesn't work. Also huge line.
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August 2023 by Tomas S.
I want give an excellent service rating to Keith for helping me with my equity loan and platinum credit applications. Thank you very much
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June 2023 by Tom B.
As an unwilling customer of US Bank - I can advise that nobody should ever consider this bank and especially avoid this branch. There is nothing good here. Waited over an hour in line to make a simple deposit. There was one half hour span where they didn't serve a single new person. One lady in line was so frustrated, she was crying. Customers are a nusiance to them and banking should be made as difficult as possible to keep them away. Seriously - the worst branch - of a terrible bank - you can do better - anywhere.
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March 2023 by Kyle M.
Definite worst US Bank branch ever encountered. Avoid at all costs.The wait was 30 minutes and they claimed a 2k max cash withdrawal. Not great!
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October 2022 by Heather F.
Worst experience out of branch I've ever had. I went in this morning to withdraw money for a patio that's being installed for our new home. Was the worst process I've ever endured 1 million questions about why I'm withdrawing the money what I'm doing with the money and about deposits that were made previous to this withdraw. I work for the money I shouldn't have to answer to the bank on what I'm doing with it. It's None of your business. If you had questions on a deposit that was made you should've questioned it when the deposit was made not 4 to 5 weeks after. Thank you for making it an easy decision after a decade of banking with US Bank I will be closing my account at the end of the month.
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October 2022 by Susan O.
Never had done banking with US Bank before but my Sister from out of State needed to put me as Trustee for her sold Estate. Made an appointment with Janelly Montano Client Relationship Consultant and after explaining the needs and desired outcome she suggested a Money Market Account with the proceeds for my Sisters House. It has worked out perfectly. Not sure why the negative comments below but everyone I had met was very professional. Great Customer Service. Janelly made a stressful time a lot easier. Thanks so much.
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September 2022 by Alissa Russell
Incredibly slow with no regard to others timing/needs. Stood at the window for 20 minutes unnecessarily waiting for a cashiers check, which has now happened several times over. The line is always 5-10 people long. 1-2 tellers. As compared to my chase account which the same transaction would take maybe 5 minutes in total. I am a patient person but seriously this place is a joke.
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May 2022 by Helga C.
I appreciate the customer service that Cagney provided. Cagney not only was knowledgeable and professional she focused on my transactions and made certain that all my concerns were Taken care of - all the while displaying patience and kindness. Thank you Helga Calanchini Regarding Cagney at the Sun City branch.
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February 2022 by Kiri O.
The ATM service is better than inside. Lol. I was the only one in line with tellers talking in the back and one helping a customer. Then they walked into the back room. I guess since they close in 40-35 min they're all checked out. I prefer the Jefferson location, which is close to my work, but this one is unfortunately close to my house.
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July 2021 by Tony N.
US bank is great but this branch is horrible! Terrible customer service avoid this particular location.
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November 2020 by Elaine Pickrell
Do not deposit cash in their ATM. I put in $1200 and they said I only deposited $580. No one can help when this happens. They refer you to Customer Service and they are no help either. I have had an account with US Bank for 4 years and have never had the problems that I had at this branch before. Do not go there!!!
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July 2020 by Steve W.
I opened a checking account today. Great service. Liz was great! I love this bank. It's never really crowded and the people that work there are very nice
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June 2020 by Linda P.
Forget this branch if you actually work. Their hours are so absurdly 9:30-4. And they lock their doors early on top of that. Rushed to get here for the 3rd time and my phone clock said 3:59 and the doors were already locked. Another customer said she got there a couple of minutes before me and the doors were locked. Problem is I need to get in to lock box. So it's not like I can go anywhere else.
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May 2020 by Tony M.
Looks like this teller simply cannot perform her job correctly and professionally. I do not recommend this branch. This branch does not ensure quality assurance, at least when it comes to teller customer service. This particular teller needs training or should be removed from her position. Horrible experience.
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April 2020 by Shawn A.
I love this branch! Amazing manager and tellers. Always friendly and attentive. I can get in and finish my banking quickly.
