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January 2022 by Angel S.
I opened a checking account within 30 minutes. My banker Devalyn Lambrose helped me understand the whole process. She made it so easy. Provident Bank has the lowest monthly service fee for checking account, and if I use my debit card 20 x's a month I get $5.00 off the service fee. Direct deposit another $5.00 off per month. Very happy.
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January 2022 by J S.
We were changing signers on our church account. Working with Devalyn L was wonderful, she was accommodating, knowledgeable and made the experience seamless. I am very thankful for these qualified people assisting us.
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January 2022 by Kyle J.
Great Business, they Take care of there customers. All 5 Stars!! I recommend them 100 percent.
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January 2022 by Gary K.
Opened acct 3 weeks ago still no atm card . Ridiculous. Over 3 weeks ago so now I'm gonna go to chase they give you a card immediately. Terrible I'm so bummed out
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December 2021 by Noel W.
This is an old school bank . Yes the customers first and they know you it even takes two weeks to get your atm card in the mail . I would definitely recommend this bank if your into loyalty and knowing your customer#Good Location
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December 2021 by Diane C.
THIS is not just a bank. This is a place where you know you will always get quality care with a personal touch. My money is safe here, but the true value is how we are treated. Rabina, Detra, Adrian and all the others treat us with warmth and respect. This is a place where they know your name when you walk in. It's a relationship. Superb customer service is consistent, along with knowledge and experience. Thank you all for helping us and being there to guide us and answer our question!
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December 2021 by Dan D.
Just spent 15 minutes in the drive thru waiting to be "served". Thats because the outside ATM wasn't working. After ringing the teller bell some lady says were busy in the lobby your going to have to wait (i forgot my mask ). Wow.
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April 2021 by Diana Morgan
Im a full time caregiver and I know how important it is to care about others. Unfortunately, this bank treats people in my position like they are second class citizens. Ive had to deal with adult services knocking on our door because of their report and having my patients card ripped out of my hand when I was making a 20,000.00 deposit that just couldnt wait for my patient to get out of the hospital and back on his feet.I am so dissappointed with the employees that work here. Corporate needs to come in and retrain.
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October 2020 by Chris D.
First time coming to this bank. I highly recommend them. Ask for Ayda Dorantes. She was very knowledgeable, friendly, and professional. She assistede throughout the process of opening up a business account. She even took the time to help me with online banking setup. Can't thank her enough!
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August 2020 by Annette G.
I can't say enough wonderful and encouraging words about LaWanna Martin-Brown! She has always helped me when I had questions or concerns about our account. She is very personable and has so much knowledge in her field! No one ever walks away without a smile on their face after speaking with LaWanna! She is genuine and very professional!Thank you Provident Bank, for having her apart of your team!
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July 2020 by Bruce W.
I recently opened an account with Provident Bank. I was a walk in and LaWanna still found time to squeeze me in. I was impressed with her knowledge of the banking business and she was very attentive to my account details. You don't often find this level of professionalism anymore. The only criticism I have it that the "free" checks that they promised were not free. They charged $9.03 for shipping and handling. That's still reasonable and I'm not about to close my account for that. It was a minor misrepresentation to state that the checks are free and then to charge for shipping. Thank you LaWanna and Provident Bank. -Bruce W.
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February 2020 by Philip H.
What an awesome experience I had here! LaWanna was a great help getting my mother set up with her new account. Never have I seen such attention to detail, and personal care that she gave my mother. It was an awesome experience.
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August 2019 by julie uecker
This bank is very helpful and nice. I got wonderful service and LaWana Martin-Brown, was excellent representative. Thanks again
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July 2019 by Paul D.
LaWanna and Aida were very helpful getting us started with our new account. They explained everything we needed to know in detail. Very glad to be with a local hometown bank.
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July 2019 by Bruce Ziemienski
Excellent friendly service
