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“Normally, I dread having to go into cell phone stores because it’s a hassle. Gladys was the most helpful, sweetest & knowledgable employee. After getting my phone stolen, she the made the process a breeze. Could not be more thankful for her help!!! She’s the best ”
“We went in for what we expected to be an expensive repair. It turned out to be something simple and he did not even charge us. We will definitely be back for future repairs.”
“I've visited this AT&T store several times. From billing questions to a phone upgrade, and this last visit for a new phone and phone line. Each time I've had the pleasure of working with Josue. An amazing guy with a friendly and calm demeanor. In todays visit Josue was presented with some challenging issues. He was patient and quickly found the solution. A genuinely nice guy who takes the time to insure you leave with a solution and all questions answered.”
“Enrique was amazing!! Great customer service over the phone and in-person. I had two iPhones to be cleaned and wanted a new screen protector on one that I brought with me. He only took 15 minutes to clean it (I was the only one there), and after trying to put my protector on, showed me that it had a defect on the back (bubbles). He explained that sometimes they have manufacture defects (which I didn't know), so I just had him put another one from the store and it worked perfectly! Plus, it comes with a warranty! Thanks SO much for the excellent service, and glad to have a great local place!”
“(Translated by Google) Lidia was very kind and patient with me, she helped me with everything and explained everything well, very good customer service(Original)Lidia fue may amable y paciente conmigo me ayudo con todo y me explico todo bien muy buen servicio de cliente”
“My S21 Ultra got wet last week (6/5/24) I took in my very old S8 Plus, 'Hugo' was very professional and knowledgeable, helped me get my old phone running until my newer phone dried out. Shout out to Hugo for his help and generosity with his time! I recommend this store to anyone needing a brand new cell phone or if you have a small issue with your current phone or service. Don't wet your Samsung devices guys unless you have a waterproof case!!! ?? The S21 dried out but it took a week and it wasn't damaged but it this could have been catastrophic and it was only 14 seconds underwater. ✅ ?”
“Walked in to the store! Guy by name is ASIF
was pretty helpful,respectful and knowledgeable. Helped me with all my things and calls, thank you
ASIF?”
“We came in today and were greeted by Julissa. She helped us find the right phone and was very upfront with final cost(s). She was very friendly and helpful and gave wonderful customer service. I highly recommend her. We are very satisfied, she even transferred phone info to the new phone and did the full setup. She handed us the phone fully functioning! (YAY) :)))”
“I've been here a few times and it's always a good experience. Today, Ulises helped me figure out a weird situation with a new phone and I really appreciated his help and honesty.”
“Gabby is the best! She's knowledgeable and efficient and so friendly. She could see I was upset about having to buy my son another phone and she made me feel so much better with a hug. She really cares. You don't find compassionate people anymore these days. Gabby is one of a kind! She's a gem of an employee and definitely deserves a raise! She made my rough day a lot easier. Thank you so much, Gabby!”
“Jason has been extremely helpful resolving my problems with my account, I had been having issues paying my bills and the costumer service on the phone was never helping me but Jason within just a few minutes solved my problems on three different occasions.”
“Best experience possible. He worked to find me the best deal on my new phone. I'm 72 years old and wanted a simple phone that I needed- I didn't want one with anything new to have to learn. He was friendly, very kind and understanding, and so helpful. Such a great experience to not have a pushy salesperson. I told him exactly what I wanted, and that's what he gave me. Very nice young man and a credit to your company.”
“Verizon has a fantastic representative at the Murrieta store. Her name is Amani and she spent a good deal of time helping me with an issue. She was very professional, efficient, and knowledgeable. If I could give her 10 stars, I would.”
“Checked out the ratings on this place before going to any other metro stores and they did not disappoint. Was in need of a new phone and a good deal. Celia was super helpful! She answered all my questions and even provided me with some helpful apps and gifted me a few goodies too. Even explained some perks and data reach from my previous provider that I didn't even know about. Service and experience was overall 10/10 and didn't feel pressured or like they were trying to oversell me on any devices or plans.”
“Amazing experience working with Deya !!we came in to switch from sprint and she provided great customer service (with my 2 kids) She was knowledgeable efficient, and friendly. She explained the phones made appropriate suggestions for myself and my kids THEN SET ALL THE PHONES UP WITH PERSONALIZATIKN. Thank you Deya you are an asset to the cricket team. Highly suggest location and sales rep DEYA.”
“Came to this location because I was locked out of my account. Rene and Jesus both provided excellent customer service and provided great patience. Would definately reccomend coming to this location.”
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“Jermaine and Tarion were awesome! They both had excellent customer service and were both very knowledgeable in knowing how to fix my issue right away! Hands down one of my best experience in dealing with Verizon!”