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November 2023 by Sheila R.
I just needed a touch up for a small nick on our car. William was able to provide that quickly . I appreciate this service.Sheila Ryker
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October 2023 by Daniel Guerrero
Unexpectedly horrible costumer service! You would think you want someone friendly and upbeat at the front desk right as you walk in, but not here! You get nothing but a bad attitude and dirty looks from the receptionist! All I wanted an estimate, but I'll take my business somewhere they respect their potential customers. From the other reviews I can see I'm not the only one that's had this problem.
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September 2023 by Leah Cooper
I received wonderful service from Gerber Collision Menifee. From the moment I dropped my car off, to pickup. They were so thorough with explaining to me the entire process. Robert in particular did a wonderful job explaining everything to me. He kept me in the loop the entire time. And my car came back looking better than when I dropped it off even before the accident! I am very happy with the outcome. I plan on recommending anyone I know to go here. Thank you guys for making my car look so good.
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September 2023 by Lovely Juan
I got my car back. William was helping me throughout and informing me what’s going on.Great service. Thanks William and your team.
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August 2023 by Ron P.
Worst service I have experienced. It took 2.5 months to repair our service truck that only had front end damage. Kept getting the run around and excuse of why it was taking so long. Insurance had approved all repairs. Was told at one point that another insurance company had priority and that's why ours was not being worked on. Was also given the excuse of turnover at the shop was another reason why our truck was not done. Insurance company recommended Gerber to use, our company will never use them again.Ron
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August 2023 by Cassandra Rodriguez
I usually don’t write reviews but from my experience here with the “receptionist “ or whatever she considers herself named Mayra. From the day I dropped off my car, she was flat out rude, had an attitude, took her sweet time when she wasn’t even busy to help me. I went today to pickup my car and made it clear that my children were in the rental and could not be in the heat due to health conditions. She rolled her eyes at me and took MY car key to the back, I then went and asked someone else for MY CAR key, to start my AC for my children so I can finish my paperwork inside. I went back inside and there was an envelope sitting on the counter. She got on the phone to avoid helping me or say anything to me as far as everything was good when returning the car and any updates about my car. As a customer service manager for over 20 years, I am in disbelief that this even happened. Mayra if you are unhappy with your job, maybe you should quit, but your work ethic towards customers is garbage!!!
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August 2023 by Debbie W.
Took my car to the dealership after someone broke into it. Whomever the low life was, broke my door lock, the car handle and the automatic mechanism used to work it remotely. Took it to the dealership cause makes sense right?!...... Nope huge mistake, the service person at the dealership is rude af did not give two deuces and his personality was way off. So I called my insurance because I was not going to spend my money where the vibe was not feeling up to par. Insurance recommended GERBER COLLISION. What a breath of fresh air to say the least! I was going to wait to schedule an appointment to take the car in for an estimate due to my busy schedule but then, I received a call instead from the front desk gal with in minutes of speaking to my insurance. Not only was she super sweet and polite but Travis the guy who gave me the estimate and dealt with me throughout was icing on the cake! He is professional, knowledgeable, personable, didn't bullshit me, told me exactly what was going to get done and about how many days I was going to be out of my old lady ride! His vibes meshed well with mine for sure. Also want to give a huge Kudos to the peeps in the back, whoever did the work did a phenomenal job! I was only out of commission for two whole days! They give you an update via text with the status of your ride. Received my old lady ride back in her sweet sexy skin and then some.They buffed out scuff marks from other car doors hitting me in parking lots which wasn't even from the break in job! And wait theres more! My car was washed and detailed from the outside to in! Gaaahhhh would totally recommend taking your car here! Told my insurance company to send everyone's vehicle to this place. Thank you everyone there for such awesome work! You're the best ever!
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July 2023 by Michelle Hruby
Robert… Instead of giving good customer. he told me in a response to what I said. “ I hope you don’t come back here “ That is was was said to a new customer. So I gave my money & business to Menifee Collision body shop .
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July 2023 by Matt V.
Your just a dollar sign. They charged me because they said insurance didn't cover it. So I paid and within the hour I reached my claims adjuster and he cleared up the confusion and told them to issue a refund and conveniently they do not know how to issue a refund. A day and a half later the receptionist tells me she voided the transaction the same day to check my account. At this point my account shows me the charge posted. It's almost 3 days later and still nothing. Money has not been refunded and no response from them regarding this matter. Not sure how a company as big as they are does not know how to issue refund. I don't recommend them at all especially because of there lax attitude towards refunding the money.
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May 2023 by Matt Nguyen
They replaced my bumper last year. Now today when I need my spare tire, I noticed they never reconnected my spare tire guide tube on my truck. After speaking to there office at 8am they sent a tech to my house and repaired the bumper by 9:30am.
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May 2023 by Amanda Ryba
Gerber staff are always professional. The information they give is straightforward and accurate. I will bring my vehicles here if I have the option.
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April 2023 by Winona Dennis
Returned because the installed bumper came loose. Tech came out to parking lot, repaired it and I was on my way in less than 15 minutesEveryone courteous and accommodating. Thank you!
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March 2023 by Shawn Hill
Our 2020 Pilot was backed into in a parking lot, the culprit left no note. Gerber was an approved shop from our insurance and Travis at Gerber was thorough friendly and professional. The car was clean and good as new when we got it back.
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January 2023 by Katielyn R
The employees are amazing and super knowledgeable when it comes to stressful car times. My car came back in the same gorgeous color and all detailed. These angels vacuumed and wiped down my entire car. Thank you so so SO much!!! 10/10 recommend!! ???✨️ Kai and the whole team are phenomenal. Thank you Gerber Collision!!! ????
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January 2023 by Rose
The employees are amazing and super knowledgeable when it comes to stressful car times. My car came back in the same gorgeous color and all detailed. These angels vacuumed and wiped down my entire car. Thank you so so SO much!!! 10/10 recommend!! ???✨️ Kai and the whole team are phenomenal. Thank you Gerber Collision!!! ????
