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January 2024 by Lacey ..
1. Needed a Notary -- "3 week wait." Seriously? And yes, we checked other local branches - still 3 week wait. 2. Needed to cash $1000 savings bond: "Sorry, you'll have to snail mail that to the Treasury we don't do that here." 3. For the first time ever, our account dipped below $1,500: "That will result in a $12 monthly service fee" 4. Needed to make a deposit at ATM "Sorry this ATM is not taking deposits at this time" So what do you actually DO for "service" Chase? #Dobetter #Fail #Goodbye
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January 2024 by Lauren D.
Gives customers such a hard time. I always make a deposit every time I get my paycheck and it usually goes really smoothly. There would be the same female teller with red curly hair and glasses. She was super helpful, recognized me since I come so often, and my visit was never longer than 5 minutes. Unfortunately, I learned that she quit a while ago. Lately, however, I'll get a ridiculous bank teller that will ask for my ID because I "don't look" my age. Are you serious? Not having my ID with me, they will cancel the bank deposit and only let me deposit if I show them my ID. This is such a hassle considering I'm DEPOSITING. If I was making a withdrawal, then I could see why they'd ask for that. Ridiculous. Then the teller would say "You're welcome to deposit via the bank ATM". What's the difference from me depositing into the ATM and you? You're literally witnessing with your own eyes me putting that money into the account. Geez. If these tellers keep acting like this, it's only a matter of time before ATMs takes all their jobs. Awful. Tellers are clearly just bored.
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July 2023 by Frank N.
Had to setup a business checking account and met with Shawn Upton. He was an extremely helpful and knowledgeable private client banker. Time is critical to a busy person such as myself and I appreciate his efficiency, but without even me mentioning how much of a hurry I was in he handled things effortlessly.
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June 2023 by C. R.
If you're looking to open a new account, I recommend considering moving your business to another bank that prioritizes genuine client relationships, particularly with Military families and Menifee residents. The branch manager named Jamie, exhibits a lack of exceptional client service. Even when the lobby is vacant with no other clients waiting, with available bankers, there is a possibility that you might still be asked to wait for 30 minutes in order to be attended. In addition, receive a sarcastic suggestion from the branch manager, accompanied by an attitude, to "Go buy a cup of coffee", should you express your concerns. It is important to address the branch manager's approach to the situation more positively towards the client. This negative behavior does not align with providing satisfactory service to the community and their banking needs. Efforts should be made to improve the overall experience and ensure that clients are treated with respect and professionalism.
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October 2022 by Cortney S.
This is getting bad. Just got my wallet stolen, and even with a passport i can't take out money. Time to switch banks
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June 2022 by Janet M.
They cannot assist your banking needs if you go to the branch and their appointments are a week out. The worst in person service customer service.
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June 2022 by Adrianna H.
The lady that helped me with red hair has quite the attitude, busy chatting with this gentleman and then I finally am next and she's of no assistance. I deposited $2500 and the atm couldn't deposit it and said error. I've been speaking to the claims department but no resolution. I am beyond frustrated and will be changing banks. Do not go to this location!
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May 2022 by Greg L.
Walked in to do a business transaction and needed a Banker. Jamie Stairs walked in, she set everything aside and immediately took care of our needs, above and beyond. Thank You Jamie !
