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July 2024 by El Money
They've given up On themselves. How do they expect to say so stay solvent closing at 8 PM on a Saturday?
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July 2024 by VF-Biosaludy Bienestar
Excellent atention
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June 2024 by Jose Diaz
Staff are always helpful
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June 2024 by Ken French
I made a purchase of a new 65" 4K TV and purchased the extended warranty. After a year the TV stopped working. I called best buy to fix the TV under the extended warranty. After 2 months of sending people to my home it was determined the TV could not be fixed. They then said they would replace the TV as per the agreement on the warranty which took them another month to figure out. At this point they gave me a used TV that did not have all the features or quality of my original TV, it was also missing the legs, remote, and instruction manuals. The used TV had all the accounts such as Netflix, Disney, Hulu etc. logged in to by another customer that purchased the TV used it for a few months and returned it. I reached out to Best Buy Corporate, Contacted the Better Business Bereau, Went to the store, and Contacted the department of consumer affairs. After all this, Best Buys stance is that the used TV is the last thing they are willing to do. Based on this if you are going to spend thousands on a TV don't get it from Best Buy and don't waste your money on the extended warranty because they will waste your time and give you a used TV in the end. Also remember to remove your accounts from your TV if you return it. I did a reset of this TV because I am an honest person but someone less honest could have taken advantage of the previous customer.
June 16, 2024 Father's Day, Google asked me to update my review. I went there today and could not get help in the computer department. When I asked the manager for assistance she yelled at me. So to answer the question asked by Google if I wanted to change my review. If Best Buy has improved the answer is NO. This store is awful.
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June 2024 by Jose Guitron
Not what it used to be. Was looking for toner ink and employee was noticeably annoyed that I asked for him to show me where it was. Won’t be coming back unless I really need to. They used have really good staff a couple years back. Now, staff not really helpful. ✌️
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June 2024 by Scott Walker-Johnson
Great experience, had help with my laptop charger and had a laugh with the technician.
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June 2024 by Mark Ducharm
The guys at store are great, God help ya if try or need to call in
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June 2024 by Paulina Gloria
worst customer service. i stood in line at pick up while they kept helping customer after customer that came in after me. finally someone came from somewhere else to take me to the pickup area. there were sooo many employees around doing nothing
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June 2024 by Alondra Navarro
Went in with what I had in mind. Showed the employee and he was able to show me refurbished and offered to go get new as well from the back. He explained the warranty and costs as well. Very helpful.
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June 2024 by David Roth
Ordered a dishwasher online. Price beat out Lows and Home Depot. It was delivered 2 days later for this happy customer
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June 2024 by Jennie Sims
I purchase a item, the item didn't work, I was told by a supervisor at Best Buy they couldn't refund me my money, I will never ever spend my money ($100.00) at Best Buy ever again. That is so unfair, if you buy a product and it don't work they don't refund your. I will NEVER spend move at Best Buy
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June 2024 by Tom McGee
The staff was great and help me find what I was looking for immediately. I wasn't not expecting the help but the associate was super knowledgeable.
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June 2024 by Tomas Esquivel
Many workers available, but not one can do customer service. I’ve been waiting in line patiently and even requested someone to come over and still nothing. Go to another nearby Best Buy.
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May 2024 by Margo Martin
Not enough people working to help you in TV.
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May 2024 by Bivian Manley
Replaced handicap parking for loading/store pickup spaces. Only 3 handicap spaces are available.
