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June 2024 by Benjamin Winker
great curbside service and advocacy for our pets.
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March 2024 by Patrick Turner
While the veterinarian at this office is undeniably skilled and compassionate, the same can't be said for the rest of the staff. Unfortunately, the receptionists and assistants seem to have missed the memo on basic manners and customer service. Their demeanor is consistently rude and abrasive, leaving a sour taste in the mouth despite the vet's best efforts. It's a shame that such excellent care is overshadowed by the unpleasantness of the support team.
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September 2023 by Jada L.
These people were so incredibly rude it was unbelievable. Terrible customer service. We will not be going back.
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August 2023 by magenta granzberg
They're taking new patients and have a wait-list which is fine but I just felt that the staff was rude, short, and snooty. I also don't understand why it's an "animal hospital" if it's a regular vet that you need to make regular appointments with and not an actual hospital that treat actual hospital emergencies.
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May 2023 by Rani Heitkamp
they were very professional and kind at the same time. We were very lucky that they had a cancelation at the end of the day. They worked overtime to help us out with our big boy.
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September 2022 by Maggie H.
Terrible customer service and communication. Only got two stars instead of one because most front desk was alright, but one person specifically really needs to get off her high horse.
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March 2022 by Adam S
I have been taking both my dogs here for about 7 years now, and have nothing but good things to say. They always take great care of my dogs and do what they can to be helpful. The other day i noticed a large swelling in my dogs ear and called and left a message around 8pm. I wasn’t expecting a call back right away since it was after hours and i didnt call the emergency line, but Dr winnacott called me back within minutes to talk to me about the situation and to schedule to have it taken care of asap. He also always spends time to explain in detail any issues my dogs are having so i can understand them and be on top of it.
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October 2021 by Terri Knupp
I'll never forget that you wouldn't let me be with my dog when I had to put her down. Claiming that covid prevented us from being with our 11and a half year old dog will hurt me forever. You could have come to the car or let us in the office, I cry every time I think about it. No dog deserves that even during covid.
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October 2021 by Victoria L. Klein
I appreciate the staff and vets. Good clean place and convenient ... Affordable
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September 2021 by Daniel I Smith
Great experience and really appreciated the staff care and attention.
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July 2021 by Jessica W.
They need to treat their customers better and need to understand that when we take are pets there it can be emotional. Maybe be compassionate? We understand that you are very busy but being rude? NOY OKAY.
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February 2021 by Michelle Mifflin
Staff is always caring and professional. They return calls as soon as possible and they seem to care about what they do.
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February 2021 by Shirley Wyckoff
Very helpful and good to the pets. Going there for years now.
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January 2021 by Patty Thompson
I'll never forget that you wouldn't let me be with my dog when I had to put her down. Claiming that covid prevented us from being with our 11and a half year old dog will hurt me forever. You could have come to the car or let us in the office, I cry every time I think about it. No dog deserves that even during covid.
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December 2020 by Bar C.
My dog needed emergency care, which Dr. Winnicut provided. However, some of the the charges were inflated. My dog was admitted Saturday evening and I picked her up on Monday morning. Besides the vet charges and other charges there were charges of $330.00 for tech time and $300 for ICU. She was heavily sedated and could not have required this kind of time or attention. For about 38 hours of care and mostly boarding until I could take her to my own vet, I was charged over $2000. Since there is only one emergency vet available in the area on weekends, we don't have much recourse, but I would urge others to beware.
