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October 2023 by Kyle A.
The lines have been so long ech time I've gone inside the branch over the last several months. After long wait times during my previous trips to the bank, I decided to use my phone's stopwatch to see how long the wait in line would be. It took 17 minutes from the time I walked in the door and got in line until I reached the front counter.
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September 2023 by Alyssan Stickney
I'm glad I took my banking to Coast Central. Outstanding customer service. I am new to online banking and was clueless. Alli walked me through the process patiently and with kindness. I recommend Coast Central highly!
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June 2023 by Vickie Balke
Always have had very good service at any of locations been a member since 1997. Have used them to finance our home and autos. Very friendly and helpful.
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May 2023 by David M.
We've always had excellent service at our credit union. They are prompt, knowledgeable, and helpful. Especially now, when banks everywhere are quaking in their boots, Coast CCU is doing a fine job. I feel secure with them.
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March 2023 by Jason Self
Called to ask a question and had to hold for 37 minutes before anyone ever picked up the phone. Middle of the day on a weekday. That’s basically dysfunctional for a bank.
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December 2022 by Tayler H
the people here are ridiculous, rude & clueless. the teller lady working 11/23/22 at about 10:30am whose name started with an A with short black hair & braces was a complete b word. acting like i was a 2 year old. i don’t appreciate the attitude & she had no idea what she was talking about.
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December 2022 by martin smukler
The account fees are reasonable. I recommend reconciling your statements every month AND getting receipts to reconcile. The online statement is chaotic and needs to be better organized. Recently I was charged for insufficient funds which was an error. Also the Staff apparently is instructed to make small talk with the customers which prolongs the wait time.
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October 2022 by McKinleyville Chamber of Commerce
Coast Central Credit Union is a shining example of a local business doing good in the community. They consistently provide outstanding customer service, they are very active members of many of the local chambers and local service organizations, it's hard to find a local event or fundraiser that CCCU is not supporting. We are very fortunate to be a part of the community that CCCU serves.
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August 2022 by Leo Herrera
not very friendly
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December 2021 by Jaime L.
Terrible customer service. We've been banking with them for about 10 years and literally every time we need some help, they can't accommodate. Every person we talk to has a different story, the mobile app doesn't work, have to hold 15 minutes to talk to a person. Got better customer service from the IRS... no joke. Switching to the competition.
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September 2021 by Pat Shel
If you are new to Humboldt county this is our best financial banking place. Great rates on savings and loans. I am a 30 year member.
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August 2021 by Rachel
I’ve been with Coast Central Credit Union since I was a child. This bank is friendly and affordable compared to major banks. I generally always have a pleasant time and never have issues with how they manage this bank. The online banking app has had some minor issues in the past, but they are actively improving and updating this feature.
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July 2021 by Rachel W.
I’ve been with Coast Central Credit Union since I was a child. This bank is friendly and affordable compared to major banks. I generally always have a pleasant time and never have issues with how they manage this bank. The online banking app has had some minor issues in the past, but they are actively improving and updating this feature.
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May 2021 by Dez A.
I've had normal experiences at most branches except the Mckinleyville location. Every time I go there, it's a regret. I clearly see bias tellers and racially motivated attitudes. They're only nice to a certain demographic & will be blatantly rude, dismissive & deny services I get from my other banks. Their ATM's are outdated. I've had my account for 20 yrs & rarely use it b/c they're so bad. Their app is down a lot. I've had good customer service at the Fortuna branch.
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April 2021 by Tuddy H.
Went in yesterday to add a checkings account. Was told it would be a 15 minute wait, not unreasonable and we were fine with waiting. After about 5 minutes of listening to 2 ladies talk about their day, one came to inform me it might be best to go to Arcata, Guintolli , or even Eureka to get the help I need because the wait was too long. This made us feel singled out. Why send us down the road to get a checkings account when it would've been the same amount of drive time as the wait time. As I stated waiting wasn't the issue. It was the way the ladys made us feel. This was at 3 in the afternoon, no huge line at the door. So obviously we were an inconvenience to them.. We have both banked with Coast Central for years thru the Crescent City Branch. And have always had great treatment from them. We expected the same treatment and courtesy from all Branches.
