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November 2022 by Jonathan N.
A good friend of mine switched to his security service and has been having issues with his cameras lately. She tried to get him or one of his employees over to look at the system. He quoted my friend an outrageous price and was very vague and cryptic as to what he was gonna do to fix the problem. The person on the phone was noticably eating and talking with his mouth full. He was very rude and unhelpful. Watchdog security or guard dog or whatever these idiots want to call themselves are lazy and useless. This company is lazy and greedy. They are just really rude and unhelpful. I'm posting this so my friend won't get any reprisals. Please don't use this scamming ripoff company. They are not dogs they are stinking greedy rats. God bless
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July 2022 by Sue B.
Worst business I have ever encountered. Extremely rude. I paid 4,000 for a system that doesn't work...neither security camera system or the alarm system. The person sent out was the rudest person I have ever encountered, No help at all. Don't use this business, they are a scam.
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November 2021 by Steve B.
Alan was extremely responsive after we had our alarm installed, came over the next day to fix a few needed sensors. His installer was very professional and I trusted him in my home. I give this alarm company high marks for answering their phones (not like other alarm companies which make you hold for hours), answers questions , price is reasonable and no contract.
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October 2021 by Monica M.
Alan is super professional and very responsive. I needed an old alarm system and a ton of door sensors removed and he came the next day and it was done in 20 minutes! Highly recommend.
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December 2020 by Gary P.
Just had Alan and Watchdog Security install Camera's and The alarm system on our home. First Covid contact was over phone and I asked if we could actually meet in person. The next day Alan stopped over and we walked around the house deciding what I wanted. They came out and installed the Alarm first and then followed up with Cameras another day due to Christmas. I told them I didn't need a rush, but they worked close to Christmas holidays. Watchdog staff were very professional.. I would recommend them..
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November 2020 by Alli T.
My experience with Watchdog Security was amazing! Alan answered the phone when I called, and provided the highest quality of help with my alarm system. He thoroughly walked me through how to resolve the issue, and quickly sent out a technician to reprogram my alarm. Knowledgeable staff, outstanding service, and reasonable prices. I'm so happy I called Watchdog Security! Highly recommend.
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September 2020 by Alicia C.
I've intentionally waited to give my review, and I must say that I am so pleased with this company. We have been clients for roughly one year - the customer service has been impeccable, and I appreciate that the owner is so involved and continues to update system efficiency and technology. If we have ever had an issue, it is quickly raised up to the owner of the company. Now that is some company excellence! I feel really good about choosing Watchdog to keep our home safe, and highly recommend!
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June 2020 by Allan C.
I would love to "brag" about the outstanding "customer service" that Watchdog Security provides. But:Fact #1: Called Watchdog Security and never received a call back.Fact #2: Texted Watchdog Security the same day and did not receive a response.CONCLUSION: Although other customers have said glowing things about Watchdog Security, my personal experience makes it extremely difficult for me to recommend them.
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May 2020 by M H.
Alan tried to bribe me to change my review tiday. Because I refused he will not come back to finish the installation of my alarm system. In the meantime I am paying monthly monitoring charges. I moved my system from one house to this house. For three months I have tried to get him to come over and reinstall my system To reinstall the system he wants to charge me $1000. $800 for equipment and $200 for service call. Then when I tried to talk to him he said he was going to call the police because I am harassing him. All I'm asking him to do is to re-install the system that I am paying for. If anyone wants to see the multiple texts between us I will be happy to provide them. I will be going to the Better Business Bureau and to Google #. I have also contacted the monitoring company and made them aware of his sketchy business practices. Caution be skeptical of the other reviews posted here I would not put it above him to make his own. Less than two hours ago he was trying to get me to remove my previous review by bribing me.
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May 2020 by Samantha G.
Alan and Marcus were great to deal with. Got me a nice 6 camera system with 4T HD. Marcus worked hard to make everything right, and even helped a bit with our alarm system that had trouble and lost a magnet. Great customer service and excellent price. These guys are top notch. Don't be afraid to ask for adjustments or help, they are not a one and done type of company. I'm satisfied and love the new ring of security haha- better than an actual junky "ring" system.
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May 2020 by Rubens A.
Very clean professional installation of quality security cameras which I'm very satisfied with. Thank you Watchdog Security!
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April 2020 by Sarah M.
Watchdog installed a new security system in our office. Alan was very helpful and accommodated the urgency for the installation, he sent a tech out the day after we approved the quote (which was the best price out of 3 other services). The tech was great, he installed it very quickly even helped me with a camera issue I had from a system watch dog did not install. I highly recommend their service and will definitely be using them again.
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March 2020 by Monica B.
2020. The Watchdog team did a great job for me. They patiently worked with me to give me the coverage and hidden wiring that I wanted in my older home. Which was a challenge for me. I would highly recommend them for any home .
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March 2020 by Eli Z.
We had watchdog security come out to fix our existing alarm system. They were on time and thier technician was polite and cleaned up before he left and we now have a working alarm system. We are very happy with the service and turn around time! 5/5 and would definitely recommend to friends and family!
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February 2020 by Trevor G.
My experience with Watchdog Security is limited as I am a new customer, but I will give you a quick review of my interactions with the company so far and their product offerings. The owner returned my initial call promptly and popped over on a weekend to asses our older alarm that I wanted updated and activated. He is very pleasant and professional. Our older existing alarm is hardwired into our home and my goal was to keep it that way if possible. His lead tech came out a few days later and installed a new modern 2GIG main control panel and a computer module to transmit our older hardwired zones to the new 2GIG control panel. Turns out a couple of our wired zones/sensors were bad (or old wiring was bad) and they suggested replacing with wireless sensors. Full disclosure: I am not crazy about wireless anything (batteries, reliability concerns, etc.) and made this clear all throughout the project, but I agreed as I felt that was the only option to complete the project through Watchdog Security. Honestly, I didn't feel they had capacity or interest in running down our existing alarm hardwiring issue (even for an extra cost) and their solution to any old bad zone or old wiring problem is throw a wireless sensor on it. Probably saved me money (for now), but now I have numerous wireless sensors that some years down the road I'll have to fuss with. This just appears how all of these modern quick-install alarm or DIY packages are done and I guess I'll have to get used to it. I realize technology has changed a lot in 25 years since our homes hardwired alarm was installed. Watchdog Security seems to be using modern tech, powered by Alarm.com's very capable app and well designed web portal. Their monitoring service is also responsive. All in all Watchdog Security has done a good job trying to give us what we wanted and retaining a mostly hardwired system. Hopefully it all holds and is reliable for years to come. Two recommendations to Watchdog Security: (1) Having contracted extensively with large local firm Valley Communications, Inc. on a lot of commercial alarm and access control projects at several of my law firm's offices, I was sort of hoping for an experience like that. A firm willing to pull wire and give me tons of custom options rather than what seemed like a quickie install and one size fits all solution. I probably would have paid to have my sensors all hardwired. I would at least quote it out for customers. (2) I had to correct numerous typos in my home address, date of birth, credit card number, etc. I believe these were all supplied electronically correctly the first time so the issued occurred during opening up of our accounts and during paperwork processing. I would recommend paying closer attention to details and maybe a call with new clients ensuring all paperwork is accurate. In closing, Watchdog Security is a capable and professional small business providing wireless alarms and integration into Alarm.Com app and 24/7 monitoring services. I appreciate their assistance with my project, I support local businesses and hope they find this review fair. I look forward to arming my alarm now! Thanks Watchdog.
