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October 2023 by Alexis Little
This company was used for a move we needed to do for the military. The military reached out to us prior to the move to see if we wanted another company. I wish we would have done more research, and requested to go with someone else. Not only were many items broken/damaged, missing AND stolen, but the owner did not do anything about it me a call back the next day (Friday). She got some information as to what was going on. She lacked any type of empathy or at least customer service of a move that they had done. Close to the end of their business day on Friday, I called back since no one had called me. I spoke with Marie again. She told me she had left him a message and he was busy on a job. She assured me he would call me back on Monday. The same thing happened on Monday, so I called again. Once again I spoke with Marie. She said she had given him the message, and he said he would call me tomorrow (Tuesday). She told me she did all she can do, and she gave him the message. On Tuesday Art did call. He asked me what had happened, and got the details. I explained to him that my controlled prescription medication was empty, and the bottle was placed in a box from another room. Basically they took the bottle of medication from our kitchen, emptied it, and wrapped the bottle in their wrap, and put in a box of lightbulbs from our daughter's vanity. Art said he wanted to speak with his son- his son was one of the packers on the job at our house. He would get back to me after speaking with him. Art called me the next day and explains that his son and him spoke with their associate who packed up our bathroom. He claims that the associate denied taking anything from our bathroom. I asked him about his questioning as to who was in our bathroom. NO ONE was allowed in the bathroom during the move. The room was closed off. He then backtracked and said that his son probably misunderstood. At that moment, I felt as if he was just telling me something to make me think he did something. He told me this associate was now basically 'let go'. I explained to him that at this point that really meant nothing to me. I do not think people who steal things should be packing up homes, but it also does not replace my missing items. I had now also found that a whole bottle of my dog's prescription pain medication was also missing. Since we just have moved out of state, I will have to visit another vet to get more medication. That's an office visit and medication cost. He then said he would call his vet to get the medication filled for me. NO reputable vet would do that. Art went off on a tangent on how no one is punished as children, so this is why they grow up to behave this way. He stated that he does background checks, and there is 'ONLY SO MUCH HE CAN DO'. He then said that he tells his guys 'these things aren't yours. You can't take things that don't belong to you'. SO he is telling me he knows that they steal. He never once apologized and took responsibility. He made it seem like it was my fault for leaving something like that out. (For the record, they were told not to go into that specific cabinet). Art said he would speak with his vet and give me a call back. Art put his office manager Julie on the phone to get more information on the medication stolen. She seemed annoyed to be speaking with me. Again, HORRIBLE customer service all around. I'd expect a company to show some understanding and empathy for a customer who had prescription medication stolen. I did not hear back from him, and that was over 2 weeks ago now. I was hoping he would call back with some type resolution, but he didn't even give me the courtesy of a call back. The invoice was over $7,000 for packing our household, and my husband tipped each packer before they left.
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August 2023 by PB Jellyfish
The 2 men from the company were very friendly and hardworking! They were here for about 2 1/2 hours and made sure to pack all our belongings properly and with care. They were a company working with the military which is how we got them and I'll say they were some of the nicest movers I've experienced ?
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June 2023 by Patricia Phillips
Friendly, helpful staff. Reasonable pricing on transport and storage.
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December 2022 by Keyaa Chamiree
Josh and his crew were contracted out to pick up my HHG for my military pcs. I think there were somewhere between 4-6 of them & I’m very happy with the service they provided while here. They were professional, careful with my items, fast, & had great personalities. Now I’m just waiting to see if all of my things get there the way that they left ?? highly suggest taking videos & pictures of everything prior to the movers coming. That’s what I did.
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December 2022 by Stephanie Anne
They were friendly and accommodating!The Colorado movers really screwed up our packing and lost half of our stuff, but t-bow moving & storage helped us understand what are next steps were. They were fast in their responses.Thank you for having our backs and making sure that the damages that were done to our stuff was on the paperwork. It made our nightmare of a year less of a hassle.
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August 2022 by Makaila Durbin
Not only were they fast, but they communicated the whole time. Especially being our first ever move the owner Johnny was amazing and showed me the ropes. Told me what everything meant on the boxes, how it was going to be loaded and was just downright a good guy. They handled all of my things with such great care and allowed my most precious possessions be packed the way I wanted with no fuss. Wish they could move us every time!
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October 2021 by Mike L.
These guys were contracted out for my final military move. Crew of five showed up right on time (despite having to drive up to Redding from Marysville) at 8am and had my 12000 lbs unpacked, unwrapped and assembled by 1pm. Quick, considerate, professional. Everything you'd hope for in a moving crew. Thanks fellas.
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October 2021 by Gerald Hackler
Hard working group of men showed up at my home and got it moved efficiently and with great attitudes. Thanks to Stephen Steele and his team. Finished the job in 1/4 the time 2 men and a truck walked off of after having to repack the storage unit where our furniture is being stored.Would recommend these gents all day.
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October 2021 by Kim Hough
I have to be honest that I was extremely nervous about this move because reviews on yelp aren’t that good. I couldn’t get another local company to return my emails or calls and the second one wouldn’t give me an hourly rate. These guys showed up on time (a little early in fact) were very professional and friendly and they were extremely efficient. I have zero issues at all! I would definitely recommend them!
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October 2021 by Kim H.
I have to be honest that I was extremely nervous about this move because the reviews here aren't that good. I couldn't get another local company to return my emails or calls and the second one wouldn't give me an hourly rate. These guys showed up on time (a little early in fact) were very professional and friendly and they were extremely efficient. I have zero issues at all! I would definitely recommend them!
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September 2021 by Zako Andrew
Super tight warehouse. Very small and crowded. They have a scale.. Very nice people. Bring your a game driving skills
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August 2021 by Kaylee B.
The first time I hired this company, I had a great experience. I recently hired them to move me an hour away. Nate came out looked at everything we had and gave me and not to exceed estimate. They were supposed to bring two moving trucks to move me and I was told all of my things would be moved. Two days before the move date, another representative from the company called me and wanted to know if I was OK with moving half of my things on our original Friday move date, while moving the remaining things on Monday. He was very adamant about making things easy. This would not make things easy for me. I told him that would not work for me, I needed it all moved in one day. I received a call back later from Nate saying no worries, everything would be moved in one day. They arrive the morning of our move with two cargo trailers. I knew everything would not fit in here. Long story short they had to go get another smaller trailer, and told me they would not go get another if they needed to. All of my things were not moved and I had to make several trips back to get my remaining ingredients things. I have called several times and I have gotten no response or resolution from the company. The contract was everything was to be moved, and it was not. They also did not wrap or protect my couch. It was filthy when it was put in the house. They also left my table in my dining room, not put together. They took the handles off of my fridge and also did not put those back on. I hired them to make my move easier and it was anything but easy!
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July 2021 by Philip B.
This is my impression of Tbow. This moving company is next to useless. I contracted with them through Nathan Tooke, employed by Tbow, who assured me several times that within a week after Tbow packed my possessions that there would be a driver available to drive my stuff across country. He assured me the drive would take no more than a week. This would have put my possessions in N Carolina by June 3. I have a witness to several of these conversations. I asked to speak with Tooke's manager. Maria at Tbow said his name was 'Art.' I called for a week and left messages daily. Art never called me. So Tbow presents bad information, demonstrates no initiative to live up to its commitments, and the owner Art is totally unresponsive. I told Tooke that I would retain an attorney, and Tooke said he felt threatened because I indicated one of my legal recourse. Amazingly, when my attorney sent Tbow a letter, Tbow failed to respond -- totally unprofessional. Neither Tbow nor its partner, North American Van Lines, found a driver until long after the promised date of June 3. I wouldn't use Tbow for anything, and recommend that you avoid them as well as National American Van Lines. My furniture was finally delivered July 9 -- almost five weeks late. They offered me a discount for the late delivery, but I would have much preferred the timely delivery of my possessions.
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June 2021 by Drummer Boyz Wrestling Channel
Awesome staff!!! Very helpful
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April 2021 by Steve Povey
Just had the crew pick up my son's military shipment and the two gentleman were very courteous and efficient. Nice job!
