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November 2023 by Tasha S.
Their loan department is excellent. Just know their customer service department is terrible. If your debit card is ever stolen please know it will take about 14 days to get a new one. They put it in the mail instead of overnighting it to you and they don't care if you have bills to pay.
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November 2022 by Tara Daves
Exceedingly disappointed in zero communication or choice in changing from former CU to this. Mobile app is unintuitive and hard to navigate. Unable to transfer between share and draft, resulting in hundreds of dollars in needless overdraft fees. I've given them several weeks to get it together, and now they're gonna refund the fees and fix it all or I'm gone.
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October 2022 by J Taylor
Long hold times, calls being sent to an overflow call center, lack of transparency, complete inability to solve problems in 1 call and being FORCED into this financial institution is absolutely terrible. My long time CU "upgraded" by joining this and it is nothing short of a disaster.
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May 2022 by Yessi A.
Just moved to the area! So happy to have found this branch, friendly staff and really clean, which is super important to me during these times. I love the way everything is displayed, I can see everything the branch offers without having to ask.
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January 2022 by Anony M.
Excellent credit union, will come again. Nice atmosphere, friendly staff. Came recommended and will pass on the recommendation.
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January 2020 by Carolyn Ellis
The people are very nice you can tell they enjoy there jobs
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August 2019 by Mawuko Tugbenyoh
The people there are great and really looking to get you in a position to be successful. The customer service is genuine and sincere from everyone you talk to. If they can find a way to make something work they will. Working with them allowed for me and my wife to be in a position to purchase our home and subsequent properties. Couldn't have found better!
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August 2019 by Kathleen W.
This place is filled with the most wonderful people, both employees and members. Employees are always willing to help and to find a solution for any problem. They have solid "products" (loans, accounts,cd's, and savings), as well as partnered with an awesome mortgage company, I love Shelley! They always have curtious tellers who will find the info if they dont know the answer right off hand. And their new martinez location is beautiful and easy to get to!
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March 2018 by Darwin N.
Great to know a CU that partners with my CU is close by. I just wish it was a full partner where I can go into the branch. Here, I can only use the ATM.
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January 2018 by P Hayes
Friendly.helpful with transactions today. Great customer service.
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December 2017 by Joanne B.
Warning - stay away from the Finance Department. They took a large sum of my money; put it in a supposedly 1.5% 3 month cd; I got $2 at the end of the 3 months and the Vice-president of Finance helped himself to $141. In other words the interest went to the finance person not to me. I found out it wasn't even insured by FICO.
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September 2016 by Ivy Mettner
Not only am I a member, I'm an employee working for this Credit union that treats people like people not a transaction. I love my CU
