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February 2024 by Kayla Navarro
The lady went above and beyond for us! She was amazing! She helped us set up the new phones and explained the plans very thoroughly. She even explained all the perks. Very pleased and the customer service was excellent.
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February 2024 by Richard C.
I unfortunately had to get a new phone but working with Jacob made it a way better experience. Jacob was knowledgeable and communicative. I never once felt pressured which I usually do when I go into these stores. He used his knowledge to better assist me and I was able to walk out the store with a better phone than I was going to get (I usually get the cheapest) I got a new iPhone 15 which is great. Also, upon further conversation with Jacob I found out that Verizon offers 5G internet. Jacob informed me of some promotional deals that apply to me due to being a Verizon customer. I hooked the 5G up last night and it works great. I did the math and I'll be saving $40 a month on internet now. That is huge for me. I'm really happy with my experience at this location and Jacob's customer service. Will be coming back with my family to this location for sure.
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February 2024 by Kohlton Kumnick
Amazing service a little bit of a wait but worth it.
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January 2024 by Stephanie Dennis
Awesome!!!
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December 2023 by Ron Hunt
Informative, competent, knowledgeable and great customer service! Felt respectfully treated.
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November 2023 by Alistair Rogers
Hameed was great! He answered all questions, gave me great info, and explained all things thoroughly.
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October 2023 by Esther Whiteman
Hameed provided the best customer service I have ever received at a phone store. He was kind and thoughtful and I will be going to him for all my Verizon needs. Thank you so much!
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September 2023 by James Devlin
Kimberly was excellent in providing service changing our phones to our new phones. Couldn’t have asked for any better service. Thank you Kimberly!
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August 2023 by Timothy S.
My wife and I purchased a new phone at this store after her previous one stopped working. Unlike other stores we have been to, upon entering there was no wait and we were immediately greeted and helped by the store manager, Hameed. Hameed was highly attentive, thoroughly explained anticipated costs and phone options available, was very patient with our decision making process, and meticulously set up my wife's new phone accessories. The store itself was clean, well stocked, and is conveniently located next to several restaurants for lunch or coffee afterwards (plus, there is ample and free parking). Strongly recommend this store, and ask for Hameed!
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July 2023 by brenda kyaw
I really like Angel .. I love her service she is a manager in the Martinez store
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May 2023 by imateapot1231
Angel helped me purchase an iPhone 14 plus and some accessories for it. She was kind, respectful, professional, and warm. I hope to return and see her again, should I need help at a Verizon store in the future. Thanks, Angel!
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May 2023 by Sandra Scroggins
Angel at the store on Arnold Drive in Martinez goes above and beyond! I highly recommend!
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May 2023 by mg
Angela went out of her way to help me get my data transferred from my old phone to my new phone and made sure everything was working even though it took longer than expected. She is an exceptional employee!
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May 2023 by angel lowesmith
Angel was AMAZING, she is professionally, polite and knowledgeable. Angel is a true asset to the store
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February 2023 by Jill Paras
BEWARE!! Bunch of guys working on commission that will lie to get you to buy things. I was told “it’s a Black Friday special”. Free accessories, free Apple Watch. None of it was free! When I found out, I returned the watch 2 days later. They said they would deactivate it. 3 months later still activated! Even customer service can’t seem to get it straight. Have talked with them numerous times. And all the “free accessories” cost me $200.00. Never again with Verizon!!