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August 2024 by Karen Brown
I have had it with this post office. And if not the post office the person who delivers our pkgs!!!! I get delivered notifications all the time, and 9 times out of 10, this delivery person has LIED!!! I'm so irritated!!! Please, if you read this review, I need you to get your employee to do their job!!!!!!!! The person that delivers on Shell Ave. Should either not work there or do something else! PLEASE! PLEASE! PLEASE! Ever since our last delivery person retired, it has been non -stop issues! Fix it!
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May 2024 by Irma Perez
The service was quick, easy, and super friendly. Loaf of parking. My trip took less than 10 minutes for everything I had to do.
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May 2024 by Stacy Page
Terrible! The ladies are so rude and disrespectful! They are sarcastic and condescending! They also never answer the phone there either. I wish I didn't have to go there ever! But unfortunately I have to, to ship things from my business! Please hire new staff!
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March 2024 by Meepe z
So I've been having a hard time getting my new passport as I have a special case of providing my citizenship since i'm a derived-citizen. I've been to the Concord Post office about 5 times and none of the staff there were helpful at all! They kept requesting documents that I already had, and said my expired green card was invalid? But doing research I'm actually able to use my card as proof- Now we then went to the post office here in Martinez since it was closer, and the experience was so much different than in Concord. Staff was kind and helpful, they actually knew about my special case and knew the rules, saying indeed my documents were all validated. It was all done in less than 10min. ! The person who helped us was named Reya and she was the absolute sweetest. She pretty much guided us through the entire process, so it was wonderful experience.
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March 2024 by Jack Spade
I have always found the staff to be very helpful. Between tracking down missing parcels, to processing passports for my children they really make my life easier. I LOVE my carrier. He is so friendly. I see him around town and he always waves. The logistics of moving parcels around the world is mind boggling. I was a casual carrier in the early 2000s in Lafayette CA. This gave ma an appreciation for how hard this job is. The first delivery on my own after training I walked up to a house with a white Pickett fence and two Dalmatians in the yard. As I went to deliver the mail one of them jumped up and bit my arm over the fence. This is not an easy job.
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February 2024 by HPGLUCKY1
Only been there once but I’m shocked to see all the bad reviews the two employees there were polite and very helpful
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January 2024 by sun love
This is a very unethical US post office. Yolanda, a mail carrier who delivers mail to our address, forged my signature on a certified mail letter. In addition to forgery and fraud, this is considered identity theft. Yolanda then entered untruthful delivery information into the USPS mail system, and this dishonest information now appears if you request tracking information on the certified letter. I've spoken to Isaac Arriaga Torres in this office, and he will not correct this as he had indicated he would, and he has not followed-up as he indicated he would.I called the USPS again, and a female from this office left me an inaudible voicemail message. I've telephoned this post office back several times, and they will not answer the telephone. And then Michele Garcia from this branch telephoned in response to to another telephone call to the USPS. She was unwilling to do anything to help me correct this situation.To be clear, mail carrier Yolanda forged my signature, stole my identity, and entered untruthful information as respects USPS delivery. These are serious crimes, and this post office is dismissing them.Also, now that I know what I know, I believe Yolanda is responsible for committing these same crimes on at least two other occasions.
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January 2024 by Pamela Liang
Went in on Saturday for a walk-in passport application for my two kids. I arrived a bit early before they opened at 10 am because I wanted to make sure I could be seen first. I panicked for a bit because I noticed the window doesn't have the walk-in times posted, so I was worried we'd get turned away. They opened on time and I was seen right away by Lynnette. There was only one other person in line for passports. We had all our documents and checks ready. We were out by 10:15. This was a completely different experience than what I read in the reviews here, so I felt like I needed to write this review. Thanks, Lynnette!
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December 2023 by Scott Scheafer
Came here for all the family passports renewal process using Expedited State Dept processing. A scheduled appointment as per the USPS website. We arrived 20 minutes early and asked if we could start the process early, we were told that we had to wait our turn for our appointment. Even though there was nobody in the post office except for the three workers. So we stood and waited for 15 minutes. Then the lady (no name tag visible) who was doing nothing else finally called us up to the counter (2 minutes later than our scheduled time). The whole time she displayed an attitude (never smiled) that she did not want to do her job and that we were just a big inconvenience to her.
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December 2023 by anabella nuti
worst post office possibly in the whole state. the workers are entitled brats with attitude. we’ve had multiple packages and mail gone missing, and even had cash stolen out of our cards being mailed. avoid this place at all costs and please for the love of god USPS get some better workers at this location that are competent
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December 2023 by Moska Moska
Horrible customer service I have ever received.
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December 2023 by Guyen Enkhbileg
Unfriendly staff, disrespectful, and unprofessional.
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December 2023 by michael simmons
Great customer service with a smile ??. Very knowledgeable and helpful.
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December 2023 by William Hernandez
They good to me
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October 2023 by Mary Braun
Worse service ever. Girls at counter act like they are just there to collect a pay check and they don’t need to work. Ignored my questions. Acted like two bratty teenagers. Incredible
