“I have never had a bad experience at this location. The clerks have always been friendly and helpful. In fact I applaud them for working in such a challenging environment. Lack of leadership, at the top, (De Joy), covid, lack of employees, and long hours, have made a very difficult working situation for these people. I think them for their perseverance.”
“So I've been having a hard time getting my new passport as I have a special case of providing my citizenship since i'm a derived-citizen. I've been to the Concord Post office about 5 times and none of the staff there were helpful at all! They kept requesting documents that I already had, and said my expired green card was invalid? But doing research I'm actually able to use my card as proof- Now we then went to the post office here in Martinez since it was closer, and the experience was so much different than in Concord. Staff was kind and helpful, they actually knew about my special case and knew the rules, saying indeed my documents were all validated. It was all done in less than 10min. ! The person who helped us was named Reya and she was the absolute sweetest. She pretty much guided us through the entire process, so it was wonderful experience.”
“A much smaller post office with only one worker in the front but you'll get the customer experience that is severely lacking at all the other nearby post offices. The postal worker today was amazing. She was very nice - explained everything with detail and patience when I had questions. This office is a little more out-of-the-way for me, but I'll be using it regularly.”