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November 2023 by Lauren L.
I don't usually write yelp reviews because I have better things to do with my time but I have had such disrespectful interactions with employee Ty that I felt compelled to review. I came in to the store a couple weeks ago with my 3 year old son (who is special needs) and my senior rescue dog who is partially blind and Ty asked me loudly and rudely if my dog was aggressive (he actually yelled from across the store) when my dog barked at him when he approached from his blind side. Then today I came into the store with my kids and dog, my kids were excited to buy Christmas presents for my dog. When I told my special needs son that he could only buy 1 stuffy for my dog he had a temper tantrum (very normal behavior for a 3 year old being told no) and Ty yelled at me from across the store to "get my kid off the floor". Typical entitled Californian behavior yelling at paying customers (we spent hundreds of dollars over the last 2 visits to this location) Not to mention my kids and I were respectful and put back the toys on the shelf that I said no to, they were not running around and being maniacs they were simply excitedly shopping for dog toys. Interestingly the female worker there with Ty today had no problem with my dog and greeted/petted him. Will definitely not be coming back to shop at this location due to Ty.
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August 2023 by Sandra Stone
Had appointment, they took my cat right on time. It was quick and easy.
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August 2023 by Pamela T.
I've always found the staff friendly and helpful. But every time I'm there and Tyler is there, I feel extra pampered. He is so knowledgeable and helpful. He goes the extra mile to tell me lots of stuff I might not know. Way to go, Tyler @
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August 2023 by Cat K.
This review is for the pet training we have done at this location with Nicki J.. We signed up for a private lesson 6-pack for our 6mo+ old puppy. We are really glad we did private lessons vs. group. Nicki is an experienced positive dog trainer that focuses on rewarding good behavior instead of punishing. Our puppy has been so receptive to her training and she has been so helpful in training us on what to not do and do. Her patience and consistent training has really given our Lola pups an excellent foundation in her beginning obedience training and has even made her more receptive to new training. If you have any questions beforehand too, she's happy to address what type of training is right for your dog, group, or private and has been completely flexible when we have had to reschedule a few times now. I highly recommend working with Nicki J for your training sessions. She is fun to work with, explains everything very clearly, and has so much knowledge to share with you. We enjoy every session we have with her and always have amazing strides each week with our puppy. We def will be signing up for more sessions.
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August 2023 by F. M.
I have ways liked purchasing my pet supplies at this Petco location. The staff is friendly and knowledgeable. They go out of their way to help customers. The reason I am finally posting this review is because of the support I received when I took my pup in for his first bath. Alex was the staff person who assisted me with the process and explaining what resources were available (towels, shampoo, conditioner, and scrub brush. Alex made sure to check in on us and offered help. She even brought a treat for my pup which was a great way to make the bathing process rewarding for him. I now take him in weekly for bathing and the staff, especially Alex, are wonderful. I shared this feedback with the store manager with the hope that Alex could know her assistance supports my patronage of this Petco. Thanks, Alex, for your help.
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June 2023 by Deedee P.
Petco Martinez has returned to regular operating hours: Mon-Sat 9am - 8pmSunday 10am - 6pm
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May 2023 by Michele O.
The staff at this Petco are friendly and knowledgeable and there's a pretty good selection of pet food, toys, and treats. The biggest draw for us is the refillable cat litter station! Great way to eliminate plastic waste. We refill the same giant litter bucket for a pretty low cost and our cats definitely can't tell the difference either way.
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November 2022 by Gaby A.
this Petco location always has what I need for my two pugs. The staff is very knowledgeable and are always very helpful. I love that they have a large variety of toys, outfits that are themed for each holiday for your pets. And what I love the most is that they always have beautiful kittens that they are fostering to help find them your families.
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July 2022 by Kelly W.
Everyone is especially nice, even remembered my dogs name after i came in the day I adopted him. I truly love the staff and service. That said I had a terrible experience in training and I imagine one other dog owner could say the same. My dog is not social and I told them that on more than one occasion but we were put in a small space and encouraged to let our dogs meet nose to nose and sniff hind ends which is when my dog bit the other dog and held on. We were asked to leave of course and my dog cannot even come for private lessons. I imagine others have had wonderful experiences but I feel the trainer was not really dog savvy and allowed the incident to occur for which my dog is banned.
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July 2022 by Chris C.
This is where I go when I need anything for my animals. They are always stocked with great products to keep your furry family members happy and healthy. The staff is very friendly and informative. If I need food, treats, litter, or over the counter medication, I will find it here. It is nice to know that if I need anything, I can pick it up here. The only drawback is when I walk in and see the cats up for adoption, I cannot adopt them since I already have two furry family members at the moment. It is nice to know that they are taken care of until they find their loving, permanent home.
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October 2021 by Amy A.
Traveling & away from home needed to bathe the pets. First time using the self service dog wash. Clean facilities, they provided shampoo, conditioner & towels. Also, access to a blow drier. Great experience, and convenient. The staff were very friendly & helpful. Thank you
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October 2021 by Rebecca F.
Thank you Michael for being so kind and courteous to customers today! Today I left the Concord Petco with the most sour taste in my mouth and empty handed after dealing with a very rude employee who refused to honor the signage for kitty food. Michael went above and beyond and walked over to review the signage and even made sure the food rang up correctly. I will be making Martinez Petco our family Petco for our kitty cat moving forward. Thank you again Michael for being the definition of customer service!
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April 2021 by Daniela M.
thank you so much to brandin at this location! he was very informative and cleared up a lot for us as new puppy owners. his advice and suggestions were really appreciated. :)
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February 2021 by Jeanell J.
After months of waiting, we finally got our girl Henry. Yes! Girl. We chose a boy from the boy bin, but he is a she. We love her and my son doesn't know the difference.
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October 2020 by Tyler S.
I am rather surprised to say that this particular location has a wide variety of Halloween costumes for your pets.
