Pet Stores in Martinez, CA

“Review: Exceptional Service at Pet Food Express - Martinez

After a visit to the vet, we were advised to switch our 3 month old boxers food, and I found myself feeling overwhelmed by the options available at several pet food stores. The sheer number of brands, ingredients, and dietary requirements was too much. I gave up and decided to try again the next day!

My perspective changed when we walked into Pet Food Express in Martinez. From the moment we stepped through the door, we were greeted by friendly employees who welcomed us warmly, the initial impression set the tone for an enjoyable shopping experience.

After a few minutes of browsing the food selections, Christopher, a remarkably knowledgeable staff member, approached us. He asked if we needed assistance, actually Christopher said, "do you know what you're looking for or is there something that I can help you find?"

I shared the information from our vet, and in no time, Christopher was walking us through all the food options that matched the recommendations of our vet! Not pointing out, not try this or try that actually walking us through the food options that met the vets recommendations!

His depth of knowledge was truly impressive. He could explain not only the different products available but also the specific ingredients and their benefits. I found myself standing there, amazed at how easily Christopher rattled off details like protein percentages and ingredient sourcing. It was reassuring to have such expertise guiding us through the decision-making process.

Christopher also informed us about promotions, like the buy 3 get the 4th free deal, which encouraged us to explore the various toys and supplements available (which we wanted to buy anyways!).

By the end of our visit, we felt confident about the dog food we selected for our new Boxer puppy!

This experience transformed us into lifelong customers. Not only did we get the puppy food we needed, but we also gained a reliable resource for any future pet care products. I wholeheartedly recommend seeking out Christopher at Pet Food Express if you're in Martinez—his dedication and customer service truly deserve recognition. If he isn't the manager, then he certainly has the qualities that make him a standout leader in customer experience!”

“We started coming to PFE in Martinez when we adopted our new puppy Brodie. The food he was on when we adopted him was causing him troubles so we went into PFE and Rachel taught us so much about dog food, I had zero clue about! I left feeling extremely knowledgeable about dog food and a strategy for our Brodie! We are two weeks into the new food post transition and all of our concerns/issues we were having with Brodie are gone and he is feeling so much better! I am so grateful for Rachel taking her time to educate us and help us make the best choice for our Brodie! Thank you PFE”

“This place is great and everyone here is super informational! Special Shout out to BRE!!! She helped us set up our two new ball python thanks showed us some afresh things around the store and was able to reference to recourses from her personal collection of animal information! I LOVED THAT !!! I hope she decides to own her own Petco franchise one day!!”

“I've always found the staff friendly and helpful. But every time I'm there and Tyler is there, I feel extra pampered. He is so knowledgeable and helpful. He goes the extra mile to tell me lots of stuff I might not know. Way to go, Tyler @”