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April 2024 by China R.
Just purchased a two piece sofa and love seat set . Bill was great and gave us a great deal . Very nice guy ! t's a hidden gem !
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March 2024 by Alicia Roberson
Peter is awesome, the best place for everything and also best price great deals I love this place ❤️ ? ? ♥️
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March 2024 by Nicole Addison
bill & dale really nice guy took care of us and got us what we wanted
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February 2024 by Travis Ake'
Bill was amazing and made the experience well worth it. Broke down everything so that I can understand and was crystal clear on everything. This shud be your first stop shop. Great prices and they are super friendly
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February 2024 by Sadiq Khan
Martinez Furniture Direct / Woodberry Trading - ZERO StarI recently had a dreadful experience at Woodberry Trading, and I feel compelled to share it with others. I purchased a mattress and accessories from this store, located at 37 Bridgehead Road, Martinez, on 2/24/24. However, upon arriving home, I realized I no longer needed the mattress. I promptly contacted Art, the store representative, at 4:15 PM on the same day to request a refund.To my utter dismay, Art flat-out refused my request for a refund, showing no regard for my circumstances. Despite the short time frame between the purchase and my request, Art was inflexible and unhelpful. Not only did he decline my refund, but he also abruptly ended the conversation, leaving me hanging without a resolution.This level of customer service is appalling and completely unacceptable. It's evident that Martinez Furniture Direct/Woodberry Trading prioritizes profit over customer satisfaction. The lack of empathy and flexibility displayed by Art is deeply concerning and reflects poorly on the store's values.Feeling utterly disregarded, I have no choice but to escalate this matter to the Better Business Bureau. I am seeking a full refund for the mattress and accessories, which were purchased using my American Express card. It's disappointing that I have to resort to such measures just to receive fair treatment as a consumer.In conclusion, I strongly advise against patronizing Woodberry Trading. Their disregard for customer satisfaction and refusal to accommodate reasonable requests are clear indicators of their lack of integrity. Save yourself the hassle and avoid this establishment at all costs.
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February 2024 by Aqua Simmons
Review overdue.☝?If I could do it over again I wouldn't have come here! I would have gotten better service, prices and delivery dealing straight with Ashley Furniture where most of the furniture I purchased came from. Since they are a ŵholesale business I thought I would get better prices with them. But, after purchasing furniture from them I did some research, something I should've done before, PLEASE DO YOUR RESEARCH AND COMPARISON shopping first. I was drawn to the 5 star rating, which hindsight I should have read through all of the reviews. After my research I had that feeling in my gut I had made a terrible mistake. After our purchase our customer service became sub par as we had to deal with lengthy wait times on deliveries, had to pay for redelivery of an item that was flawed. And with that " here they come again" customer service attiude. The unpleasant journey with them lasted approx 6 months waiting on re delivery of items and for replenshing of stock. I did change my mind on an item and cancelled it. They did accommodate and when they did cancel it for us, they sure let us know they did us a favor.? When I did select the item I wanted, had to wait months.? I checked with Ashley just to compare delivery schedules, and although the same item was on back order with them, Ashley still received it sooner! I did not enjoy doing business with Dell or Jerry. My husband and I were persistent and tried to make the best of what we had already started there, and couldn't get out of. kitchen table we got from there is horrible. It was not Ashley's brand. But it keeps getting these dark marks on the surface from almost anything you put on the table, cups, glasses, rubber ball?... Jerry said I could bring it in but if they find out what's going on is not their fault I would have to pay for the transport. Find out what's going on??? I just told him! For us to bring it in was just too much hassle worst purchase ever! I would have liked to have dealt with Bill. I did have the pleasure of talking to him but I never meet him. From the reviews it seems that he is a lot more forth going and transparent about his transactions. And he seems to care about what the customer wants. I'm not sure why we didn't get him? We spent quite a bit of money there, more than we should have had to pay.? The other living room item seems to be okay, but the recliner is kind of leaning to the side now ? The night stands are holding up. I wouldn't recommend this place to anyone. Do you research, shop and compare! I'm sure they have some items that are "discounted." Just overall better experience and service dealing directly with Ashley furniture store!!!
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February 2024 by Sadiq K.
Martinez Furniture Direct / Woodberry Trading - ZERO Star I recently had a dreadful experience at Woodberry Trading, and I feel compelled to share it with others. I purchased a mattress and accessories from this store, located at 37 Bridgehead Road, Martinez, on 2/24/24. However, upon arriving home, I realized I no longer needed the mattress. I promptly contacted Art, the store representative, at 4:15 PM on the same day to request a refund. To my utter dismay, Art flat-out refused my request for a refund, showing no regard for my circumstances. Despite the short time frame between the purchase and my request, Art was inflexible and unhelpful. Not only did he decline my refund, but he also abruptly ended the conversation, leaving me hanging without a resolution. This level of customer service is appalling and completely unacceptable. It's evident that Martinez Furniture Direct/Woodberry Trading prioritizes profit over customer satisfaction. The lack of empathy and flexibility displayed by Art is deeply concerning and reflects poorly on the store's values. Feeling utterly disregarded, I have no choice but to escalate this matter to the Better Business Bureau. I am seeking a full refund for the mattress and accessories, which were purchased using my American Express card. It's disappointing that I have to resort to such measures just to receive fair treatment as a consumer. In conclusion, I strongly advise against patronizing Woodberry Trading. Their disregard for customer satisfaction and refusal to accommodate reasonable requests are clear indicators of their lack of integrity. Save yourself the hassle and avoid this establishment at all costs.
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January 2024 by Sharon White
Bill will help you find the furniture you are looking for at a great price.
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January 2024 by LaShay Thomas
My family had an amazing experience at Furniture Direct...Bill helped us with our mattress and adjustable base selection...and wow did we get an amazing deal...I highly recommend Furniture direct for your Furniture needs...I will be back!!!
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January 2024 by Erin
My favorite place in the Bay Area to shop for furniture. Bought several pieces of furniture there, over the years. I grabbed a new living room set exactly like I wanted for the price I wanted. Bill is the man he is the friendliest and most honest salesman there. If your looking for quality furniture for reasonable price go to Martinez direct and ask for Bill.
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January 2024 by Barbara A
Bought furniture from here a few times. Our go to person is BILL! He is such an awesome person great conversation great customer service he makes us feel welcome like we have known him for years type of vibe. I highly recommend ask for bill! Give that man a raise ?✌?
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December 2023 by Nadia Chang
I had really great experience with Martinez Furniture Direct; the furniture was amazing, it was delivered promptly, and they even gave me a nightstand to complement the bedroom set for just $50:) will definitely recommend to anyone looking for great, high quality furniture items for reasonable prices.
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December 2023 by Debbie
Go see Bill. It will be worth it. Great guy
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December 2023 by Nadia Malliarys
I had really great experience with Martinez Furniture Direct; the furniture was amazing, it was delivered promptly, and they even gave me a nightstand to complement the bedroom set for just $50:) will definitely recommend to anyone looking for great, high quality furniture items for reasonable prices.
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December 2023 by christina zahner
Made a same day appointment and Bill helped us choose a bunk bed. Great price and great service. Can’t wait to come back and shop for a new couch. Thank you so much Bill!
