Kaiser Martinez Main Pharmacy is a small, dedicated facility with a hardworking staff that provides prompt service, often readying prescriptions within 25 minutes. Customers appreciate the efficient line process, though some find the overall experience so-so. The pharmacy staff, including pharmacists, are often praised for their professionalism and helpfulness. However, there are areas needing improvement, such as the lack of a campus map or clear building information, which makes navigating the spread-out campus difficult, especially for new or occasional visitors. Additionally, online information about the pharmacy is limited, requiring callers to make extra efforts to get details. Customer service at the pharmacy is generally positive, with some noting the pharmacists are great and attentive. One staff member in the Radiology department was specifically commended for their compassion, professionalism, and excellent customer service, leaving a strong impression on a family. On the downside, some customers have experienced long waits when trying to contact doctors, with lengthy hold times and brief, unhelpful consultations. The cafeteria options are limited to vending machines, which disappointed some during lunch hours. Overall, Kaiser Martinez Main Pharmacy shows commitment through its staff’s hard work and caring attitude, but could benefit from better communication, clearer campus navigation, and improved online resources to enhance the patient experience.
Small pharmacy with hard working staff. They told me the wait would be 25 minutes, so I asked about a cafeteria. They only had vending machines which was a disappointment at lunch time. Pills were ready in 25 minutes. Nice!
September 2023
The pharmacy line went very smoothly ,the breast cancer dept is kind of cold and impersonal. They could use some sweet volunteers like me Love Kate Young
August 2023
One of the best places of Kaiser Permanente Healing places easy to park convinient professionals healthcare worker.
