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March 2023 by Om H.
I am writing to express my concern and frustration regarding the poor service that I have experienced at the pharmacy of CVS. For over a week, I have been attempting to have my prescription medication filled, which is critical to my health as a diabetic. However, I have faced numerous challenges in this regard.Despite having received the prescription from my doctor, the pharmacy team has been uncooperative and unprofessional in their handling of my prescription. They have sent it back to my doctor three times, and on my most recent inquiry, I was informed that they were unable to fulfill my prescription. This has caused me significant anxiety and distress, especially since I am starting a new job today which requires me to be alert and awake.It is unacceptable that I have been treated rudely and dismissively by the pharmacy manager, who previously informed me that I could not obtain my medication from their pharmacy. Their careless behavior has caused me to fear for my employment and my health.As a customer, I expect to be treated with respect, empathy, and professionalism, regardless of my health status or prescription requirements. I hope that you will take steps to address this matter and ensure that such incidents do not recur in the future.And the worst part is I sent my complaint to customer service and they did nothing but say oh we sent it to the pharmacy manager the same person who created this problem I have moved on and left this pharmacy for good And was able to ask to start my work next week now that it's to late I have never been so poorly treated before I hope this review helps others
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December 2022 by Carly Fries
Love CVS
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November 2022 by Google user
Love CVS
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August 2022 by Scott R.
I have come to this pharmacy for the last 3 years but as of today I have decided to no longer give them my business due to the horrible customer service at the pharmacy by the Pharmacy Tech. The pharmacists have always been nice and I have never had a problem with any of the staff for the rest of the store. I don't feel it is fair for me to give my buisness to a place that makes me feel uncomfortable over something so small (I asked them to put a Rx back due to me no longer taking it and it apparently being automatically refilled). I'm sorry my buisness was such a huge inconvenience, you will not have to worry about it anymore.
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June 2022 by Veronica T.
Regarding the Pharmacy only, not the store, horrible experience. Will not be going back for medical care at this pharmacy. Incompetent, poorly trained giving Covid shots and paperwork - beware!, and will shut down the accordian door as you are waiting at the counter if it's 2 minutes to closing time (it's like a government job to them!). I will never go to a pharmacy again, especially this CVS, for booster shots, paperwork, prescriptions or customer service. CVS used to be a great pharmacy years ago, now it's corporate, unprofessional and out of touch. I'll stick with John Muir Medical Center for future needs, thank you.
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May 2022 by Shaida S.
I wish I could divide this review in 2 parts. One for the pharmacy and the other for the rest of the employees and managers.Pharmacy: 5 stars! I recently switched my prescriptions from Walgreens to CVS and I could not be happier. The personnel are super nice and efficient. Hardly ever a line and my prescriptions are always filled and ready on top. They are the best!Cashiers/Managers: 1 star. I was overcharged for an item and asked the cashier what their store policy was when the scanned item comes in higher. She said she would give me the $1 difference back. I once again asked what the store policy was. Some stores give the item for free while others give a set dollar amount (I know this because this happens a lot!). She was mumbling and annoyed with the whole transaction and seemed like she was falling apart at my insistence for an answer. Next comes the floor manager who also doesn't know the store policy and declares "there is no store policy." I stood there and googled it and sure enough there is a corporate policy: If an item scans at a price higher than the shelf or lowest-advertised price, the company gives the item for free if the price is $4 or less or if the price is more than $4, the company is to provide the customer with $4 cash and refund the excess collected, if any.Next the store manager comes and she's aware of the policy but she doesn't refund correctly. I should have received the $1 back plus $4, instead she refunded the item and recharged at $4 less. You would think after CVS had to pay 2.4 million in a CA settlement that the employees would be trained in this matter. There is even a "Scan Right Guarantee" button on their computers and still the floor manager was indignant that there was no policy.So check your receipts and make sure you are charged correctly and refunded correctly as well.
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January 2022 by Robert S.
My family and I have been loyally shopping and filling prescriptions nearly 20 years. Customer service has never been consistent at this store but was absolutely shocked by how rude and unhelpful the pharmacy staff was to me today. Stood at pharmacy counter several minutes (no other customers in area) watching three of them chit chat until the young pharm tech girl with dark hair and bright blue tuft of hair in front, approaches me, seemingly annoyed that I have interrupted them by standing at the counter, and greets me tersely with 'do you have a question?'. 'No, I'm here to pick up my prescriptions'. There was an unusually high copay for one of them, so I asked if they could explain why, she tells me 'that's not how it works, you will have to call them'. Then when I ask for my other Rx, I'm told it can't be refilled until tomorrow (perfectly understandable). So I ask if they can refill in the morning so I can pick them up then. I'm then told 'you need to call to request that'. Seriously??? I'm looking you in the eye requesting it be refilled tomorrow. No 'sorry for any inconvenience', 'hello can I help you', let me double check on that copay per your request'. Do they need to add a class in pharm tech school on being polite to customers? Apparently CVS management could care less...one more chance CVS Martinez. Another bad experience and I will find another place to spend my money and fill my scripts. Step up your game and make your customers feel welcome or you will keep losing business.
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August 2021 by Genny M.
I was needing to get passport pictures for my kids. When I found out the place we were going to go was closed, I discovered that CVS provided passport picture services. Who knew? Silvia took their pictures and was very helpful. We were in and out in about 10 minutes! $12.99 each to boot! Very satisfied and got what we needed done.
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April 2021 by Hana H.
Why Can't I give them zero star? Customer Service in this store is ZERO. One of their cashiers who also works in their photo center is incredibly RUDE!!!!
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January 2021 by Thomas Conley
They are always secret to my prescription
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June 2019 by Julia A.
I needed some photos printed so I could make a little scrapbook for my boyfriend before he moves away for college. CVS was cheaper than Walgreens so I printed here. I got an email confirmation saying the order was ready for pickup at 3 AM this morning, so I came in at 6:30 PM. The lady at the register couldn't find them. Her supervisor Isaiah looked too and though the photos must have been printed, he couldn't find them either. Isaiah ended up reprinting all the photos for me and cut the price in half for the inconvenience. All in all, even with the mistake, I waited about 5 minutes for my photos and had a great experience. Will definitely print here again if I need it. Thank you Isaiah! :)
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June 2019 by Jackson K.
I went in tonight to use the picture kiosk to print out pictures and it wasn't working for me., an employee named Izzy saw that I was having trouble and came over and offered to help me. I was quite impressed as most people who work at CVS do their best to completely ignore you and be of no help at all. He went above and beyond to help me. Between Izzy and our cashier Denise, it was actually a very pleasant experience. These two actually know something about customer service.
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April 2019 by K H.
I am having a hard time understanding where all of the negative reviews are coming from. I have to start by saying I am a pharmacist, and practiced for 10 years. I also have to add that I have no affiliation with CVS or its employees therein. I have tried many pharmacies in the area, and this is the only one that is even remotely helpful. I also feel like the pharmacist goes out of her way to make things happen for me when the universe doesn't align with whatever random issue I may have. My experience is not isolated. I have been here 5-6 and have never experienced anything like other reviewers are speaking of. There aren't any long lines and the staff is always great.
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March 2019 by Leslie C.
Worst experience with a pharmacy I've ever had! I will never enter this store again and will be calling their corporate office today to make a formal complaint. I feel as if I was treated completely unfair for no reason. I have all my rx's filled at TargetCVS in PH and have for years. I love my pharmacist and team there. My doc wanted me to fill an rx as name brand and they didn't have any on hand and suggested I go to this cvs. When I arrived and told them TargetCVS sent me, the pharm tech actually yelled at me! "She can't do that! We could be holding that med for someone else! It will take me hours to fill this and I have a lot of paperwork to process and calls to make to process this so you'll have to wait!" She was so rude and so unprofessional. I gave her my diagnosis codes from my doctor so I'm not sure what else she would need but ok. She demanded my phone number and said she call me IF she could fill it but again, it would be hours. I never protested and was calm and courteous the entire time. I said ok and I'd talk to her later. Well, she never called. That was at 1pm. At 5:45 I got a text that my rx was ready. I drive up there, pay and get in my car and it's generic!! Go back in and pharmacist rudely tells me oh, the name brand is $600. I ask if they take the discount cards and she says, "we don't do that here". WHAT?! There's a stack of discount cards on the counter!" Ok, I don't want that, I'll take the generic back. She then says she can't give it to me because my Rx says non-generic only. What? She already sold it to me once! She says well not that I realize I shouldn't have filled it, you can't have it. So I took my Rx back to Target and they're now filling it. NEVER AGAIN. RUDEST PEOPLE IVE EVER EXPERIENCED.
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December 2018 by David Tudor
Fast, friendly and convenient drug store in Muir Station. The clerks were nice and I was in and out of the store with my purchases quickly. This is my go to for perscriptions and small purchases.
