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March 2024 by mike canady
Clean room, good enough! Reasonable rates. Very convenient to freeway. Recently updated decor very nice!
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March 2024 by pharaoh love (PHARAOH LOVE)
OK I'M A GOLD MEMBER WITH BEST WESTERN AND I ONLY STAY At BEST WESTERNS.I'VE STAYED AT THIS LOCATION PROBABLY 10 TIMES..MOST OF THE TIME CHECK IN'S EASY AND IT'S PRETTY CHILL. BUT RECENTLY I STAYED FRIDAY AND SAT.THE WOMAN THAT WORKS THE FRONT DESK AT NIGHT ON THESE TWO DAYS WAS RUDE DID NOT WANT TO HELP WITH BROKEN VENDING MACHINE OR CHECKING ME IN OR EVEN TAKING THE CALL TO SET UP A WAKE UP CALL I WAS PUT ON HOLD AND SHE WAS VERY RUDE. SHE WAS VERY CONDESCENDING STATING "SOME PEOPLE DONT GET THAT BUT ITS OK. SHE TRULY HAS A DARK ENERGY.MY BEST ADVICE IS TO CHECK IN DURING THE DAY I HOPE THE OWNERS READ THIS SO THAT THEY CAN ADDRESS THE ISSUE BECAUSE CUSTOMER SERVICE SHOULD BE PARAMOUNT.The breakfast is great here The fireplace is amazing and they also have a onsite washer and dryer there are many good things.But not the night stuffGET BETTER HELP AT NIGHT SO PEOPLE DONT FEEL DISRESPECTED!!!!!!!!!!!
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February 2024 by Michael Rondeau
Extremely run down and out dated. Employees are not the most efficient bunch, I had to wait over an hour for a luggage cart. Only two entrances are available, so if you have an end of hallway room, it's a very long walk.
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February 2024 by B
Can’t get ahold of manager to review tapes. Almost certain the housekeepers stole my beats headphones because I heard something drop and turned around and seen them picking something up on my way out. I’ve had them for 3 years and had my name and number etched into them.
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February 2024 by Nell
First night there because of work and there was dog poop on the floor !!!! Obviously no one is cleaning the rooms properly!!!
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February 2024 by Ron Back Ronnie2Shoes
Stayed on second floor. Very noisy ice machine. Very un professional staff opening our room door 8 am then again at 9am asking if where checking out. Standing holding the door until we left. At 9.15am.... Last time I checked checking out time is 11 am in theseHundred dollar a nite Dumps.. These best western Hotels just keep getting worse... If your in the area stay clear of this place
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February 2024 by ryanz bebe
all i can say is beware of this place if u have noise sensitivity - hotel surrounded by freeways an roads- doesn't matter which room u are at will be buzzing vehicle noise, the layer of the walls extreme weak u ll hear all kind movements - this is the 2.5 stars hotels common issue, they are not improving the walls or windows quality at all and they stick with their situation forever-counter assist and cleanness fine however the location ruin everything- no more less than 3 stars hotels
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February 2024 by Katherine Giatis
Serviceable inn, clean beds, good breakfast options. Front desk service was prompt and helpful.PLEASE fix the flat tire on the single available luggage cart.Walkability: There is a strip mall across the street with a grocery, that has lots of prepared food, and many restaurants.
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February 2024 by Willie killagain
I can't say enough good things about my stays at this facility over the last seven years I feel it's the best value for your money in a motel in the East Bay always neat clean warm quiet friendly and the reward system is quite helpful it's something like if you say three nights or so you get a free night which helps if you're going to be there for a while you can use the rewards throughout the country and even in other countries as well if you need somewhere clean and quiet and reasonably priced that's the place to go I would highly recommend it enjoy!Rooms: Rooms are always up to grade their maid service is second to none they do an outstanding job and keeping the place clean and well supplied with necessities itNearby activities: John Muir house is about a mile away which they have tours year-round there's swimming and hot tub not too far from the city a cinema across the streetSafety: It's safe well patrolled by Martinez police therefore the cars are protected in the parking lot and it's a safe environment witch with the police presence keeps most of the riff Raff away or at least in the shadowsWalkability: Can walk across the street and there's a shopping plaza with CVS raley's and other small stores for things that you may have need ofFood & drinks: Continental breakfast from 4:30 a.m. until 9:30 a.m. Monday through Friday 5:30 a.m. to 9:30 a.m. Saturday good hot breakfast with lots of choices
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February 2024 by Byron Brainard
Rooms: The rooms are modern, spacious, and very comfortableNearby activities: The small town of Martinez is less than 2 miles away. There are many places to visit in this area and this hotel is central to all of them.
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January 2024 by Serenity Pernell
I really love this. People are nice and sweet and I love The food here over the last couple days, I’ve met some nice people and we are surrounded by a lot of stuff staff are nice and friendly but even if there is the on person in the Front desk she
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January 2024 by Grant Huttar
Staff goes above and beyond with customer service. Always will book with BW when in this area to get the option of getting this level of professionalism.Would recommend to all others as well.
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December 2023 by Tamara Myers (sdbadgrl25)
Have stayed here many times and have always known that the guests that stay here are either tweaker or railroad worker or highway workers. But I will never stay here again. While walking our dog in the back parking lot my 10yr old daughter says hey mom what are those I look down and it's like 20 used needles laying on the ground some with caps on and some without the caps.
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October 2023 by Hannah Thrasher
Stayed there for one night last week. Sure, it's not the cleanest or fanciest at all (only one elevator in the whole hotel, parking lot is a bit weird, marks on the carpet, ceiling, etc, but the bed was clean), but it was a great room for the price! I had a very positive experience during my 1-night stay. And the hot breakfast was a big highlight, for sure. If you remember to take all of your belongings with you, it's a fine hotel, thus the 4 star rating.The problem is that I accidentally left something in the hotel and didn't realize it until a day or two later. I've called repeatedly to try to get help and no one has given me any actual help (until today), if they answered the phone at all. It wasn't until the 2nd or 3rd call that I was told I had to call before 4:30pm in order to be helped by room services, which, for some reason is in charge of lost items rather than management. And when I finally did get someone to actually talk to room services for me, they were dismissive and simply said they didn't find it. No one ever offered to contact me if the item was found or anything like that, nor did they seem to even take any notes on the fact that I had been calling and what I was calling about. Super frustrating! But please note that I was calm the whole time every time I called - I never get angry, nor raise my voice at customer service employees, who I know are working hard with what they have. The hotel does not have a functioning system to recover and return lost items to guests, which is a failure of management, not the customer-facing staff. I want to drop the rating down because of all this, but I won't because most people won't deal with this issue.Today (my 5th time calling) they finally took my name and number and said they will look again. We'll see how it turns out, but I'm not holding my breath. :(Rooms: Some stains or marks on the carpet, ceiling, and walls, but the bathroom and the bed were clean and comfortable and that's what really matters.Food & drinks: Great breakfast spread with hot items like eggs and sausage, and grab and go options like bagels, some fruit, and muffins.Noteworthy details: They don't have a system in place to return lost/forgotten items to guests, and they don't have a good system in place to communicate with guests about lost/forgotten items. Very frustrating.
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October 2023 by E P
Enjoyed my stay, I was there for about a year in total due to work, but the staff was great they always kept my room great( not that I kept it dirty), the breakfast staff especially the Asian ladies were awesome always in a good mood and greeted me in the mornings. The entire staff was awesome.
