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November 2023 by Cybelle L.
My car was hit by a drunk driver on Halloween evening of this year... and the front end was completely smashed in. I was so broken hearted as it was the last thing my dad left me before he passed. I had anxiety about buying a new car and how to handle everything. Sam from Ace Auto in Martinez was so incredibly kind patient and so helpful to my mom and I. He gave us a handful of great suggestions of the cars on the lot. Very clear when answering any and all questions we had. Thank you so so so much Sam! We are forever grateful :) I love my new Scion!
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October 2023 by Erik VonEhrenkrook
I bought a 2006 subaru impreza from these guys 2 years ago for $7k. At 87000 miles. I have only put about 16k miles on it. I don't drive much. Literally EVERYTHING from the radiator to the tires to the muffler, Belts had to be replaced within a year. Now it's engine leaks oil from just about everywhere even though i was told By ACE the gaskets had been taken care of when i bought it . NOW I'm trying to get rid of it!And I cannot afford to fix it. I also still owe money on it. IF I had money to sue these guys and their dad who straight lied to my face about the muffler. I WOULD in a new york minute! BUT its been 2 years. IVE NEVER WANTED MY MONEY BACK MORE! BUYER BEWARE! IT MIGHT LOOK GOOD BUT IT ALSO MIGHT DIE ON YOU!
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October 2023 by Mustafa Aziz
They have the best cars and I like this place and I like that they have golf r that is my top 10 favorite cat
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August 2023 by Vitor P.
Sam and the team made it seamless for me to make a purchase from across the country. Everything was on the level, and I was given the time to do research and make all the preparations I needed to buy with confidence. The dealership has an obvious level of experience dealing with out of state buyers, and I was happy to do business with them.
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July 2023 by Diana Burford
Bought a car an with in 3 months needed new battery and alternator called them an all they said was call the shop to get 39% off
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July 2023 by Linh Tran
I got 2003 IS 300 124k 1 owner here over paid because one owner, low miles, manual and their good reviews. Car radiator leaks when I got home. They offered to fix it but I am like an hour away. Put shop to fix and have a major tuneup. The shop found out car also leaks oils. They did the oil change doesn’t catcher it 3 stars is more than fair. They have lots of nice car if I buy another ones I will need have it checked. Actually found two tires totally bad can see metal.I take my uncle brought another car here. So far good because we we check more careful this time. ?
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July 2023 by Anna Costa Rowan
My spouse and I went to 3 different used car dealerships to test drive a specific model of car but should have started with Ace first because we ended up purchasing a car from them. Their car was in the best shape both mechanically and cosmetically than the others we test drove and their price was competitive. They even gave us a better deal than the sticker price on the window and were friendly and knowledgeable throughout the transaction. They were quick and efficient with the sale but also took the time to answer all of our questions thoroughly. I highly recommend them!
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June 2023 by P E.
I just helped my adult child buy a used car from Ace. The process was fast, easy and the salesmen we dealt with were friendly, efficient, thorough and very professional. There is a Carfax report provided for every car upfront, every car is thoroughly inspected, and the prices are reasonable. For a deposit, they held the car for a week to give everyone time to test drive it. If this car works out as well as we expect it to, I will add to this review! Also they include a 30-day warranty with each car.
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May 2023 by patrick walls
I was looking to buy a Lexus and went to a couple of places to see what they had, I searched on Google and Ace Auto came up with a vehicle. I drove over the next morning and saw the vehicle. It fit my needs but next to it was another that I thought was better. It had everything I wanted, low miles, one owner, service records, tow package, and roof racks. I spoke to Sam who was very nice and let me go on a test drive. After the test drive, I still had questions that Azizi was able to answer. I put a deposit on the vehicle and secured the funds to purchase the car. I gave them a check and told them the funds would be there in 2-3 days. Everything went smoothly. Later they purchased my car for a fair price and I definitely will go there for my next car. After a few weeks I called to ask questions about the car and Azizi was there to answer my questions. A very nice “family” company I would recommend.
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April 2023 by Diana G.
Had a wonderful all-around experience with this dealer. Sam answered all of our questions. The rest of the staff from the owner to the detailer were very professional friendly and were very laid-back and not pushy at all. We left with a 2008 Honda accord with 37,000 miles on it. Being a 2008 there were obviously some Little issues with it. We were told to take it to Ace auto repair in Lafayette which we did. The car is there now and should be ready by tomorrow or late this afternoon. we have a warranty for 30 days for anything we find which, as you can imagine, is very unusual for this late model vehicle. We couldn't ask for more than that.Thank you guys when we're ready to buy another car or anybody we know is ready to buy a car. We will definitely be sending them to you.
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February 2023 by Holly R.
Be careful some of their auction bought cars are at the auction for a reason. We are stuck with a major headache of a car!
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December 2022 by Waneta Ellis
After all the new and used cars I have bought, this dealership was excellent! No hassles, stress or games! Bought a 21 Toyota Corolla. They (Sam) even went out of their way to take it to my mechanic, not once but twice, tru no fault of theirs (mechanics office had wrong name).For the few that had problems with the vehicle purchased, you should always have a mechanic check it, may cost you $75, but less $ in the long run! Don't think any dealer ship, new or used knows what will happen when driven off the lot, except for the typical used salesman! This place is not typical!! Had a small dent, and they had someone come by my house to fix it! Looks perfect!
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November 2022 by Manuel A.
I have been in search of a sports utility vehicle for some time, lots of research on line to the many different platforms, from auction sites, I.e BAT Bring a trailer, Cars & bids, Craigslist searches including local google searches for specific vehicles in the SUV category. Specifically, used Lexus, Toyota variants, and some Acura's. Which brought me eventually to Ace Auto Dealers. As I looked at their on line selection, it had about 3 or 4 of the kind of cars I was in search of and after reading their seemingly valid positive reviews, I decided to make a trip from San Francisco to Martinez, only after going to my bank, Wells Fargo to withdraw 20k in cash. Making my way there was not easy, a bus ride to Bart, long trip to north concord Martinez stop, the 99x bus to Pacheco Blvd, off at the Pacheco Blvd trans station, then a Lyft ride to 3610 Pacheco Blvd, i finally arrived there at 4:45 pm as I think they close at 6. Walked in was greeted by a sales guy, and I said I was looking at the Lexus GX 470, looked at a few cars outside, Lexus 350, took a Highlander out for a quick drive, I apologized to the guy for all the questions as I knew they were not far from closing. I finally decided on a Toyota Venza. I had a brief meeting with the guy that makes the final decision on price, we negotiated a bit, if you call it that, he agreed to take $150 off, only after some In trepidation. He finally accepts and ask for id , well unfortunately I keep my drivers licenses in my phone , front and back copy of which your law enforcement accept and so too did the Wells Fargo teller when I withdrew the 20 thousand dollars I brought to this subpar comic of a sales person who declined my digitally stored DL, nor would he accept my passport in a live video of me holding my passport next to my face clearly showing I am who I say I am, which my stock holdings flatforms accept incase I forget password & am locked out of my account. However this unprofessional moron refuses to consider it, additionally I do keep a recently expired DL on me that I also gave to him and he refuses. He is an absolute disgrace to the vehicle salesman profession and has an uncompromising distain for the line of work he's in or he's uninterested in accommodating an individual with valid presentation of identification, albeit in digital form, but hello you idiot, this is the way of the future! Wake up! You just lost a sale and I'm going to repeat this review on the other platforms as well. This individual does not belong in this role, who knows how many sales this clown declined because of his inability to act with common sense. Good going champ, you earned yourself and the dealership a negative review, I hope the satisfaction of standing your silly egotistical ground was worth it.
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November 2022 by Abe L.
I saw an ad for my moms dream car. I called and set up an appointment. Sam was amazing, honest, and straightforward. We left with her car and very happy we found Ace auto dealers!
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November 2022 by Abel C.
Wonderfull Customer Service ! I needed a cargo van for my business and Sam made the whole process very easy. I'm very happy I found Ace Auto Dealers. I got the best deal I could find in the area. I would definitely recommend them to anyone. Thanks a million guys.
