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February 2024 by Maureen C.
I was contacted by Amy in lending and was pleasantly surprised by her response to my previous review. We discussed my current situation and I am pleased with the outcome at this time. Amy went out of her way and above and beyond to reach out to me and was very understanding and helpful.
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January 2024 by Anita Jones
Always friendly and willing to help.
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December 2023 by David E.
Find a different lending establishment. They make it difficult to pay intentionally to try and get late fees. One tried multiple times to setup auto-pay like every other normal establishment but their system is terrible and they would not help when I asked for help to get it setup. They also falsely reported my amount as over 30 days delinquent, which is obviously the biggest issue. Find another place if you can. I should have moved this loan to another lender sooner.
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October 2023 by Roylen S.
Well, they've done it again as far as lousy service goes Called yesterday regarding a major issue at 3:14pm and was routed to the call center. Call center was completely unhelpful but could not transfer to a branch where I could speak to someone with knowledge. Ummmm, at that time of day, I should be able to speak to a person in a branch . Suppose to have gotten a call first thing this morning per call center. We'll it's 12:26pm and still no call. Like people are suppose to stay home and wait for a call all freakin day? Flipping ridiculous. I've been a member since 1985 and the last 5 years have been complete hell with this organization. Customer service has gone down the toilet, on-line banking where you have to get a code everyday to access you account is ridiculous and a system that can only "remember" on device is ridiculous. Time to move on from this ridiculous establishment
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May 2023 by B T.
I completely understand why this credit union has terrible reviews! I have been with the credit union since 1999. Since they have lost their integrity, empathy, courtesy AND professionalism. They seem to be very unorganized. The customer service representatives NEVER have any answers and every question has to be escalated to a supervisor or "specialist". As of late I ordered a new debit card on 5/4 do you think it has arrived?! NO. Called 3X this week and have spoken to a customer service representative. Each time they had no update, and escalated to a specialist to call me back. NO call, missed call, email OR voicemail from a specialist. It's really inconvenient to be without a debit card. Not to mention all of my other accounts and monthly expenses tied to this account are unable to be updated. This inconvenience is reeking havoc and devastating my relationships with my various account holders. I plan to withdraw all my funds, and close my business account with the credit union and go with another. Their service is terrible. This credit union has gotten to large and it's expansion has killed its once personal touch.
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May 2023 by Randall R.
Service at this Credit Union is absolutely terrible. Online platform lacks user friendly options. The staff at Martinez and Richmond branches were unable to provide useful information despite several calls. I requested a payoff due to the poor service and even trying to pay off my loan was difficult. They charged me additional interest which they said was not included in my written payoff and were unable to take several credit cards to conduct my transaction. They had to send an additional check via mail to close my account. This was several of the worst customer experiences I have ever had at any credit union. Never again.
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October 2022 by Ele L.
Potential Employees Until this company chooses employees first, don't work here. Their turnover is ridiculous due to their micromanaging skills! Cons: ZERO INCENTIVES OR EMPLOYEE RECOGNITIONZERO HR support to employees. You are on your own. Being bullied and belittled is their way of bringing you down. Micromanagement to its fullest! Military like training. No talking amongst each other. Nope, they are a conservative company and that is not done there. No tattoos, this is a conservative company they that is frowned upon. Women, no tight clothing. But upper management can show off their Tatas and walk around in babydoll dresses. That's right. Look in the mirror. Just so you know, tank tops are tacky! You want professional act professional. Phone calls are not ok unless VP's are constantly receiving them from their kids while you are being trained! Careful, we hear everything (it's a cellphone!) I'll spare the details I heard. Upper management gets parking. The slots are always empty but you are to find your own. seriously, the list is so long. Pros: employees that's it!
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August 2022 by Bancha 7.
Properly Pristine took $139.89 & Perfect Flawless took $135.65 out of my bank account on the same day. I never made a purchase from them. I cannot recover my loss. The credit union will not refund the fraudulant charges.I have been a customer for over 30 years. I reported this several times to their fraud department. First they returned the money, then they took it out again and told me to call the companies that stole my money. I have a new debit card. I am changing banks because this credit union supports fraudulant theft from this customer's account.
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May 2022 by Mike T.
Erica from the Mortgage Loan Department was easy to work with. She was fast and responsive to our questions about our pre qualification. A few weeks in, we found our house and are closing soon. Thanks to Erica and 1st Nor Cal Credit Union, we are able to purchase our property. Cheers to the awesome Team in the Mortgage Loan Department!!
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September 2021 by Comfort Nwafor
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March 2021 by Bekkie Goodwin
WHATEVER YOU DO DONT OPEN AN ACCOUNT WITH THEM! They are not up front with their customers about anything! They have screwed us bigtime! We moved across the country and they won’t let us have access to our money except through the debit card. When we went to wire money to the title company for our new house they said we could only wire $10,000 a day. WHY WOULDNT THE BANK TELL IS THAT PRIOR? WHAT A FU*KING JOKE!!!!!! We are closing out our accounts as fast as possible.
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December 2020 by Chef Chris S.
The manager at Benicia is an absolute Self righteous Bit**I have a power of attorney for my 84 year old mom and I bring her to the bank to get her pay which is a 3 hour tour getting mom there .Both my mom and I together try to put the power of attorney on the file for mom so I could come instead of her .She says she wont add it and that is been alrered.My mom is there the paperwork was the original copy Still because she wont add it I bring my mom for another few months .Now my mom has had a severe stroke and cant come shes in a nursing home .This pompous manager now has blocked online access and refuses to let me get my mom's money to help pay for the 10000 dollar a month rehab facility .To top it off I'm only asking to get 1500 out which is the same amount we have withdrawn every month for 5 years .She should never be allowed to be manager she should not be allowed to represent your bank and never ever should shave allowed to play God ESPECIALLY in this time of tremendous sadness in our family Please please dont ever give them a dime and until this manager is severely reprimanded or fired I beg you all pull out your money and boycott 1st norcal because of this awful manager
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December 2020 by N Terry
Michael Moreno is the assistant manager at this branch. He has NO customer service skills but loves to be the person providing customer service to clients. I purchased 3 cars through this bank and the last $1200 was reported as major delinquent during COVID and listed as a charge off although I have still been paying. This is disgusting and disgraceful. I wonder if the head knows about how Mike treats long standing customers or any customer for that matter
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August 2020 by K L.
As a small business, sole proprietor-independent contractor I decided to move from WF to 1st NorCal about 5 years ago. All was fine, happy to be part of the community, "good customer" they told me, never had issues. Covid hits and I get a SBA loan, 1stNC accountant calls me, (first does not know what SBA is, an accountant at a CU does not know) says they will decline the deposit as it's in my dba name. I jump so many hoops and still they decline my deposit. 3 months later I am hopeful I've worked it out with SBA so they will deposit in my new Chase acct. This is not the time to mess with people's financial lives, I expected support from my community CU. I did not receive that. Spoke to others on topic, several had similar experiences with their institutions however they were supported without hesitation by their institutions. Not only was I not supported it was insinuated that I was somehow doing something wrong. Very unprofessional. Very disappointing. I give it 2/5 only because I had several easy years there. Do yourself a favor and pick a better more supportive community option for yourself.
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March 2020 by Ronny K Marshall
Fire the CEO. I can't believe the right wing letter he just wrote to the members. I love this credit union. But not anymore. This really sucks, but I have to close my accounts.
