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February 2024 by Edward Stark
Wow, Jeremy provided EXCELLENT service. Please let me know when he's been recognized.I bought my niece her first cell phone. Jeremy saw that it was a special occasion and that she was very happy. He took extra time to work with her through the set up process and getting the phone to be to her preferences.Beyond being so great to my niece, he had all the answers and saved me on my account bill. I have about five lines now and he was a true expert.Please let me know when he's recognized.140 General Stilwell Dr Spc 102, Marina, CA 93933
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February 2024 by Joy Steinecke
I stopped in to ask questions about a smart watch for my husband. I explained what I hoped to be able to accomplish - monitoring various biometrics, tracking and notifications using my cell phone. Brian answered my questions thoroughly, considered various options that would meet our needs, and ordered a watch for us to examine without any obligation to purchase. When we went to pick up the watch, he set it up, paired it to my phone and showed us how to use the various features. Kindness, patience, humor, and service in abundance.I have purchased other items at this location, including my smart phone. Other employees have been equally as pleasant, knowledgeable and helpful. Outstanding people and service!
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December 2023 by Tanya B.
Jose was an amazing person to deal with . I was told to try the marina location for my customer service needs and I would definitely recommend this location to anyone. I arrived at the store 40 minutes before closing and wanted to upgrade to a new phone. Jose was very patient and considerate and didn't rush me during my upgrade purchase. I had just gotten off work and didn't realize the time they close. Most people would have been quick to rush the sale so they could close the store , Jose was the opposite of this. The fact that I came literally before they close and so close to Christmas and he was still so patient and kind. I highly recommend this location to anyone who is a Verizon customer for any of their in person needs
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December 2023 by Christina O'Neall
Very helpful and friendly.
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November 2023 by Steven Hamlin
Extremely glad I chose today to upgrade my phone. This was my first experience visiting and from the moment I walked into the store, Patrick was very professional and helpful. I was valued as a customer, something I have not experienced lately when visiting other businesses. If the other store employees are half as good as Patrick, plan on becoming a repeat customer and being satisfied with your purchase.
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August 2023 by Nancy Rose
Professional and friendly. Quick service
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July 2023 by Michael Weisfuss
Jose went above and beyond, this was a great experience at our local Verizon store. Had to get a new plan and 2 new phones. Jose catered not only to us but to our kids as well. Great customer service.
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June 2023 by Baron von Preussen Bt.
Horrible customer service from rude staff that are not capable of performing their job duties. I was sent to this location by Verizon customer service but unfortunately my visit to this Verizon location was a bad experience and a waste of my time. I ended up going to the Verizon location in Sand City and received help there.
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June 2023 by Emme
I just switched today to Verizon and upgraded my phone, and I had an amazing experience at this location. There were some hiccups in processing on Verizon‘s end, and Adrian was incredible about calling and getting everything taken care of. While I was there waiting for everything to process I saw him interact with several other customers, and he was very courteous and kind and knowledgeable with everyone. Overall just a wonderful experience.
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May 2023 by Jeremy W.
I was having a very difficult time with customer service on the phone and online - prepaid account with a non-existent phone was a nightmare to try to resolve. Jose opened his door at 11am and took the time with me to get both my new phone activated but got my main prepaid account linked up perfectly! He was definitely my Superman today! Thank you Jose!!!
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March 2023 by Luisa Garcia
Ramon provided excellent customer service. Highly recommend.
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January 2023 by Vannyx X
Jose was absolutely fantastic. He was very kind on the phone when I called the store. I showed up and he had the answers to all of my questions. A true professional! You guys are lucky to have him! Thank you Jose take care.-Ryan
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January 2023 by Crystal Murphy
Robert was an excellent help! Made my experience to upgrade and transfer very easy. I appreciated the fast and smooth process.
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December 2022 by Sander Salguero
I was not able to get the phone since the store did not have it in stock. However, Robert was really helpful and broke down the holiday deals. He answered all questions I had and never rushed!
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November 2022 by RITA JOHNSON
Very friendly, gave thoughal explanations, and helpful with my phone issues. My issue was with voicemail on a new phone. After exhausting all remedies I was referred to Verizon tech. The Verizon tech was difficult to understand and we lost connection. With what I got from the call I attempted and was able to correct the problem. This was a feature that existed on the account.
