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July 2024 by wayne wood
Go woke go broke
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July 2024 by Jacquelin Her
Came by since the Tesla chargers were in their parking lot and had time to spare. I was able to find myself an item that was $100 and went to the register to pay for it. The guy at the register name Kevin helped us and asked us about the REI membership. He did his spill and we didn't want to interrupt him while he was still doing so, we waited for him to be done. We told him we weren't interested. Not the friendliest person, clearly us saying no or the color of our skin made him feel that it was okay to give us the stink eye and gave us our receipt and pushed my item to me rather than hand it over to me. Was it rude? Yes. I thought it was just me but I walked out with my husband and asked him how that conversation went and clearly he felt the same. Did I walk back in? Yes. Did I return it? Yes. Can I spend my hard earned money elsewhere? Most definitely.
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May 2024 by Daniel Anderson
Great merchandise selection of upscale outdoor gear and accessories
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February 2024 by Leonard Cisneros
The experience was far too corporate. The staff is pleasant, but they're trained to upsell on everything. I'm berated to donate, apply for the REI credit card, etc. I just want some socks. Nothing more, nothing less. This was my first time back to an REI in a few years, and it was unfortunately unpleasant. The 2 pairs of socks I purchased were also mispriced ($10.95 on the sticker vs $11.95 at the register, but I didn't want to get back in line over $2)
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December 2023 by Ashley H.
Absolutely amazing customer service from this REI! Max is an associate that has helped me on numerous occasions and he always goes above and beyond to help where he can. The store is organized, tidy, and well stocked. I love shopping at REI because with you become a member the return policy is extended from 30 days all the way to one year. Additionally, as a member we get dividends and get the opportunity to shop in the resupply section.
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November 2023 by Michael Perkuhn
So a couple of buddies and myself were just starting our ride when a friend noticed there was a issue.(hasn’t been for a ride in awhile)From first contact in the bike shop, Fredy was most helpful to help us complete our purchase with a great smile!We decided to to the labor ourselves since it was a simple task (chain). After removing the old chain and installing the new one there was another issue with the length! Then we didn’t have the core tool to complete our task , so embarrassed, I walked back inside head hung low and talked with the mechanic Andrew who assured me it’s was no problem to help out a little! But I must say to my friends it was more than just a little!I told my friends how being a member isn’t the reason the employees are nice it’s the hospitality and friendliness that makes my REI outstanding! Thanks again to Fredy and Andrew!REI MEMBER FOR LIFE,Michael
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October 2023 by Kathleen
Nice store but the staff are kind of rude.
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September 2023 by Youssef A.
Very friendly staff, it is much smaller than the other REI in Minneapolis. I'm used to easy access from the highway and ample parking. There are other stores next by which makes shopping in this area fun. They have basic selection of bicycles and their shoe collection is not as huge as the ones in Minneapolis. It has you covered for your basic camping.
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July 2023 by Lana Dale-Moore
My friend and I went to look at shoes and Maximilian helped us. He was awesome and gave us so much attention. This location is great. All their staff is awesome and super convenient location.
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July 2023 by Afrah Akbar
Costumer service can be better.
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July 2023 by K F
They are fixing my bike ?
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July 2023 by Courtney Langreck
Amazing REI! Has a great selection of clothes and gear. If you have the pleasure of talking with Julie the whole store experience is even better.
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July 2023 by DM
While most REI's are great, this place is not.
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July 2023 by Leo G
great location, friendly staff and big variety of hiking boots/sneakers.
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May 2023 by Kirk G
Really enjoyed shopping here. Deceptively compatible with college life.
