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February 2024 by Rory Alcantar
I’ve been here several times over the years. I’ve consistently had quality, friendly, professional service. This visit Sean helped my mother and I handle a few wire transfers excellently. He’s incredibly friendly and thorough!
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January 2024 by Julian Zebediah Bixler
Extremely unprofessional staff who were rude to my girlfriend. I would not come for financial services again.
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December 2023 by Cxx B.
Today I had an urgent issue with my account at Wells Fargo Marina North. The manager was out to Lunch so one of the tellers, Sean F. offered to help. It became a long process because I had to speak to customer service at a different phone number and then they asked to speak to him as well. It took a long time to resolve but Sean was so nice and helpful, I really appreciated him. I wish all people providing service would be as considerate and helpful. Thank you Sean. Marsha R.
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August 2023 by RuoLin Wong
went to update account details and counter staff was friendly and connected me to a personal banker Melissa, which was fabulous. She didn't only helped with my account but also helped me with some other concerns passionately. Really appreciate her effort.
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June 2023 by Brenda V.
Hello, Ive been account holder with Wells Fargo since 2017. Recently my line of work (Hair Colorist) has brought me to the west-side of Los Angeles. With the new position came checks from my employer whom is an account holder at Bank of America. Being in a transitory time in my professional life I've recently had different unexpected expenses that put my account in the negative. Being as unfortunate as it may, I needed to cash my check to fulfill my financial obligations that were to come being the 31st of the month. I walked into this Wells Fargo location & a Miss Angie K. Ochoa wouldn't allow me to cash my check. I asked for an explanation that seemed to contradict the information she was giving. For instance, I asked "Oh, is it because my account is in the negative that you are unable to cash my check?" She responded at one point with assurance that it wasn't the case. Then to avoid me holding up a line she guided me to another teller station where she stood on what seemed to be a stool behind the station & started to talk in what felt like a condescending tone to me. She then explained how the check being of a different bank institution their wasn't a way she could verify if the funds were available? I then asked, I don't mind waiting if you needed to make a phone call to Bank of America to verify it? She said that wouldn't be option. Then she explained that since the balance amount in my checking wasn't enough to cover the check amount if it somehow were to bounce. I found this confusing because she had just told me prior at the other teller location that it had nothing to do with my account balance? I then mentioned that this was the second check I had cashed from this employer & didn't have any problem getting it cashed at a different location. She seemed to challenge the information I was telling her by asking "What Location?" I proceeded to divulge the information that "I went to the location in Long Beach on Ocean Blvd, & that I commute from there to the westside currently hence the far distance." I expressed to her that the policy is confusing to me, & "How could one branch allow the check to be cashed & another not?" It is my belief that Miss Angie K. Ochoa made a judgement call that wasn't fair to my needs at the time. I'm sure, at different times in many of our lives especially in times of starting a new job or relocating in life it can anticipate for unexpected expenses that may leave our accounts in the negative temporarily. If she looked at the history of my account she could have seen that another Wells Fargo institution gave me the benefit of the doubt (with a negative balance) to cash this check from the same employer. I was very disappointed in Miss Angie K. Ochoa's decision while I drove down the street to Bank of America where I paid the $8 processing fee that accompanied cashing a check being a non-account holder. I know I'm new in the area, but it wasn't a good beginning at this Wells Fargo location in which I intend to visit often in the future as my professional life continues to grow & expand with proclivity in the future. Thank you for listening.
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March 2023 by Javier Messarina
Very poor service and Unprofessional.I had to approach to the window to talk to the Branch Manager for a claim ( this suppose to be a private matter ) and I was starting to tell the Manager about the issue, there is about 10 customers waiting on the line for the cashiers and I fell very uncomfortable.I told the Manager if she can take me to one of the empty desk in the office ( about 7 of them ) so the conversation can be more appropriate and not let the whole world about my claims?She did not even bother to say sure, instead she says sorry but you have to go to other Branch??Wells Fargo Bank Headquarters need to take this Business at the serious and Professional level.
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March 2023 by Sherry Argov
I visited this Marina Wells Fargo branch at 1:00 on a Friday to speak to a banker about the interest rate promised (but not paid) on one of my accounts. I was directed to the branch manager. The manager was shockingly rude and stated (very meanly) that she would not correct the error or honor the promised interest rate before getting up and walking away. It was unbelievable that someone with such a hostile disposition would be a branch manager. I then requested a cashier’s check to take my bank balances to another bank. The same mean branch manager would NOT RELEASE MY FUNDS or issue my cashiers checks to be spiteful. Is this even legal??? My funds were liquid with no restrictions. She had no basis to withhold my funds other than spite. I had to contact a district manager at another branch to get the bank checks, and the district manager assisted me and gave me the requested cashier checks. The district/area manager also referred me to a new banker at another branch. It worked out in the end but unfortunately I was forced to spend the day before Christmas Eve traveling between Wells Fargo branches to withdraw my assets, rather than spending valuable time with my family.
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March 2023 by Anai Henriquez
Worst customer service
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October 2022 by V E.
Terrible branch. Unhelpful staff. Very slow bankers. Avoid this location. There are many other branches near by.
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October 2022 by 150cm Smile
went to update account details and counter staff was friendly and connected me to a personal banker Melissa, which was fabulous. She didn't only helped with my account but also helped me with some other concerns passionately. Really appreciate her effort.
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September 2022 by Mike V.
I have to say I agree with pretty much all the people that gave this branch (and tbh the entire corporation) that gave them one star reviews. If I could I would leave zero. They have absolutely no consideration for their customers. Bad enough they shortened their hours on Saturday to noon let alone suddenly decide to not open at all on Saturday. It would be nice to know ahead of time. MAYBE UPDATE YOUR HOURS ON YELP TO START????!!!! I had to race to another location as it was already 11:45. That location also was closed, and not even a note posting their new hours. (Marina shopping center near AMC) So by that time it was 11:50. I had to get to palms and sepulveda location within 10 mins. Thankfully I did not cause an accident on the way or you'd also be looking at lawsuits. I am definately switching my bank services to a different company. This was the final straw. Wells Fargo can eat d*cks
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June 2022 by Ro Ramirez
Every time, slow, short staffed and inefficient. I’ll most likely close my account here and find better service.
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May 2022 by Derik Everett
The bank tellers were not very friendly and took over 20 minutes to help 2 ppl
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March 2022 by Leonel Gonzalez
Stuff are rude and finding ways to refuse giving your money stay away from this facility because they will hold you for long time just to say no.Second time disappointed from their stuffs.
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January 2022 by Anthony Ormesher
Geraldo was great !!! But could use more tellers.
