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February 2024 by Roque Zometa
If you want to repair your car the first time, I recommend this place.
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February 2024 by John Beeman
I’ve been taking my cats here for 20+ years (since 1999).Simple battery replacement - but they won’t give me any info over the phone.All I wanted to know is if they have the part in stock before I a) leave work to drive over in the rainy rush hour traffic and b) have a friend on standby to pick me up when I leave my car.They refused to even check to see if they have the part I need unless I drive over.I have a Jaguar and need a new battery. I’ve called a few places that don’t keep it i stock.Fernando (who says he’s in charge) kept saying “we don’t give quotes over the phone” and I kept reminding him I’m not looking for a quote. I just want to know if you have it in stock.Finally he said even if they do have it in stock they can’t get to it today. SOOOO… I have to drive over in rainy rush hour traffic … and I don’t know if they have it in stock, when they might get it, how much it’s going to cost, and when they can do the work — all things I could be told over the phone. It’s a battery replacement! Super simple.It’s too bad because I’ve recommended their shop many times over the years.Why put such an inconvenience on their customers when he could get me all that information over the phone in a matter of minutes?He must not know how many places there are in the area that care about their customers and would never demand they come in person just to get the details on something as simple as a battery replacement.I won’t be going back.(The “reviews” on their site will only let you give good reviews - anything less is rejected as “spam”)
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November 2023 by Matt Begert
The crew at Villa Marina Auto Care is superb. The attention to detail and the descriptive analysis of problems and suggested fixes are carefully described and professionally presented. The attention to detail is excellent.Services: Exhaust
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October 2023 by Tim H.
This shop has terrible customer service. They are very unprofessional. The Auto Care shop is a separate business and ownership than the gas station. The owner of Auto Care doesn't even live in California and has no idea how his business is being run. The employees of the gas station, who are wonderful, don't even like the guys at the Auto Care shop.
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September 2023 by Jim H.
I brought my car in to check the brakes and battery because they were the only shop around that was open on Saturday and they had good reviews. I normally hate bringing my car anywhere because I'm afraid I'll be oversold and taken advantage of. That didn't happen here. They were very upfront about the issues and the cost and completed the work quickly and within budget. Fernando was also very friendly and helpful, explaining everything very carefully. I'll definitely be using them exclusively from now on.
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September 2023 by Susan Painter
Villa Marina Auto Care is the very best. It has been my go-to since I moved to Venice many years ago. Fernando is the very best customer service representative--knowledgeable, helpful, friendly, always looking for a way to make the experience positive and informative. I trust him for the automotive advice he gives me and my family about our cars, both new cars and much-loved older cars that he has kept in tip-top shape. I can't imagine taking my car anywhere else for service, since VMAC is already the very best.Service: General repairs & maintenance
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September 2023 by Enoch G
It is one of the best customer services i have seen and experienced. Fernando professionalism and service were exemplary and exceptional. I had an emergency situation, and because of the level of service he provided now, they have a lifetime customer... Thank you, Fernando...will see you soon!
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September 2023 by Brogan Moriarty
I have had the immense pleasure of entrusting my vehicles, as well as those of friends and colleagues, to Villa Marina Auto Parts for nearly five years now. It is with great satisfaction and gratitude that I write this long overdue review to express my unwavering appreciation for the exceptional service provided by Fernando and Chris at Villa Marina.From the moment I first walked through their doors, I knew I had found an automotive service center that was not only knowledgeable but also genuinely dedicated to ensuring the well-being of my vehicles. Fernando and Chris have consistently gone above and beyond to address any concerns, perform necessary repairs, and provide invaluable guidance on maintenance.Their expertise is truly remarkable. Whether it's diagnosing a complex issue or offering advice on routine maintenance, Fernando and Chris approach each situation with an unparalleled level of professionalism and proficiency. It's evident that they are deeply passionate about their work, and their dedication shines through in the outstanding quality of service they provide.What sets Villa Marina Auto Parts apart is the personalized attention and care they extend to their customers. They take the time to explain repairs in detail, ensuring that I am well-informed and comfortable with the decisions being made. This level of transparency and open communication instills a sense of trust that is often hard to come by in the automotive industry.Over the years, I have recommended Villa Marina to numerous friends and acquaintances, and each one has had nothing but positive experiences to share. The reliability of their work, the efficiency of their service, and the genuine kindness with which they treat each customer make them stand out as a true gem in the world of auto repair.In a world where finding trustworthy and skilled professionals can be a challenge, Villa Marina Auto Parts is a beacon of excellence. Fernando and Chris have consistently demonstrated their commitment to their craft and their customers, and I am grateful to have them as partners in maintaining the health and performance of my vehicles.If you are seeking a team of experts who truly care about your vehicle's well-being, I wholeheartedly recommend Villa Marina Auto Parts. Their knowledge, dedication, and exceptional service have made me a loyal customer, and I am confident that they will continue to exceed expectations for years to come.
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July 2023 by Charlette O.
You know it's a great place when: 1) Regular customers come by just to say "hi". No service needed, no questions about car problems, just saying "hi" 2) the staff know their customers by name I came here today to get my tires repaired. I booked an appointment online and was able to get the appointment I wanted. Fernando was very professional and thorough. He explained the services, estimated time, and quote. After my repair was complete, he went over his inspection, the services provided, and recommendations. He was not pushy about getting the recommended services there. Just giving you a good old friendly advice on services that will be due soon. If I can give them more than 5 stars I would. Location: Pros- across the street from Starbucks and marketplace in case your service will take longer and you'll be waiting Con- (not so much) they're located in the 76 gas station. I was a little confused thinking the shop is only a smog check vendor when their gates were closed ( I had the first appointment of the day and I arrived early when whey were still closed). Once the gates open, you know it's a full service auto repair center.
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June 2023 by Jolyon Myers
Fantastic service here. A great place to keep your car maintained.Services: General repairs & maintenance
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June 2023 by Darryl A. J.
I have a 2018 SRT Durango with 43.5K miles on it. I usually go to a dodge dealer for service, but they wanted me to make an appointment just to get a diagnostic done. So I decided to save time and money at Villa Marina via AAA online recommendation. I spoke with Fernando yesterday and he professionally explained their process for getting my vehicle serviced. He said the service would be done by today and it was. When I arrived to pickup my vehicle I was met by Chris, the actual mechanic that serviced my vehicle and we discussed the work that was done in detail. I appreciate professionalism very much, especially when I am spending money. I will be getting my vehicle serviced here in the future.
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June 2023 by Maria M.
Professional, Great Service, Friendly and most all Honest!! Ask for Chris or Fernando they give fantastic service not just for the customer also to your vehicle whatever your vehicle needs they will take good care of you. If your car needs further repair they will notify you via text message, phone call or both very professional and hands on for sure. The value of car repair, labor, warranty is worth having a piece of mind when you drive off from VMAC. Great turn around time with car repair of course it depends what type is needed however still great turn around time. My husband and I both have our vehicles serviced at VMAC we've had good experiences here and will continue to bring our vehicles here great service, great value, great people:)
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May 2023 by kate torpey
I recently had an issue with one of the tires on my Subaru and I'm so glad I found Villa Marina Auto. They were able to squeeze me in right away and the replacement tire seemed reasonably priced, too. Fernando was super friendly and helpful. Would definitely recommend this place.Service: Tires
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April 2023 by Joanna Duffney
I have been using Villa Marina Auto Care for several years. They are professional and do a excellent job servicing my Care. Highly recommend them.Services: Auto maintenance
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April 2023 by Xander D.
Don't let AAA take your car here. Having your car breakdown is inconvenient enough already, you don't need the added hassle of trying to work with Villa Marina Auto Care. When my car broke down on the 405 AAA recommended this place first. The tow truck dropped us off there a little after they closed for the day (maybe 7pm ish). Once arriving there, it looked to just be a gas station and not much else. They informed me that there's a shop in back but they're closed. I left my car there, seeing as it didn't start. The next day I got texts from the shop manager Fernando asking for the keys. Seeing as I work for a living and was at work, I paid for a courier service to get the keys from my office and deliver them to the shop ATTN Fernando. The courier called me once he arrived letting me know that they wouldn't accept the keys and that I needed to be there to sign something. The courier was super nice and finally got them to at least take the keys, even though they wouldn't work on it. They close at 6pm daily, so finding a way to get there without a car during the hours most people are working isn't easy. They will not let you sign electronically and then insist that you should have the car towed to a shop that actually works on cars. I know this review reads as someone upset, but that's because I am. I don't have the time or energy to deal with the lack of care they seem to have. This is not because I'm busier than the next guy or "special", I believe it's because I don't drive one of the fancy cars boasted on their website. I'm sure they would have been more accommodating if I wasn't driving a Kia. So I write this as I wait for my second tow truck to pick it up and take it to a real shop with people who care. Save yourself the headache and a couple days, pick a different shop.
