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January 2024 by LaReina M
The salon needs a manager to monitor hair stylists. None of these stylists should be left alone! They are basically practicing each and every time.Mark gave me a keratin treatment that took most of my hair out. I came in for a trim and he upsold me to a treatment I really didn’t need. Profit over people, he’s motivated my money. He could care less about hair textures or anything.Kayla tried twice to cover grays. I ended up with ash black hair washing me out and then more color in my hair than when I started. The guessing over which color should equate to which hair type means to me more classes and practice on mannequins.And to be honest, for the prices, you can go elsewhere and have one to one, quality treatment. I will NEVER go to this salon.
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January 2024 by Norma Martinez
I like it because I find everything I'm looking for
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December 2023 by James Cornell
Parking is ify but everyone there is extremely friendly and helpful
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November 2023 by CHAD
I am editing my review as of 11/14/23 and I would give 10 stars if it allowed me to do so.I tried the salon today and I was absolutely impressed with my haircut! I've been looking for someone who knows how to cut my hair the way I like it and today I found Kayla. She's phenomenal! If you're looking for a great cut and style then I highly recommend giving Ulta Beauty a chance. You'll be glad you did.High quality products and excellent customer service. I really enjoyed shopping here because they had all the products I was looking for and a vast array of them too.Stop in at Ulta Beauty today!
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November 2023 by Hina Shah
Scheduled a last minute hair cut and blow dry at Ulta while I was visiting LA. Aylin was an awesome and friendly hairstylist. I love my hair cut! Thanks Aylin!
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August 2023 by Tenn Eli
This store is great. Clean, good range of products, staff are generally friendly. There is one young girl with brown hair who is always at the checkout. She calls everyone “hun”, including women who are clearly much older than her. It comes off as condescending and very off-putting and fake. Initially she acted overly friendly and would make uncomfortable conversation. She has now dropped that act and is just straight up rude. It’s a very unpleasant experience having to interact with her. Makes me never want to return to this store as she is always a cashier.
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August 2023 by Sarah Nicole
I’ve been shopping at this ulta beauty for years. After todays experience I’ll never be back there again. I few weeks ago a bought a travel size sample of a face wash that I ended up loving, so I went back to purchase the big version. When I walked in the lady behind the front desk was super sweet, she didn’t know which face wash it was so she asked the manager. The manager was instantly was rude to me. I showed her a photo of the product I was looking for on my phone when I googled it. She goes not all ultas carry that and that they do not. She then asked for the product # which was on their site. She goes it’s on the back wall if you go look there. So I walked back there and went through all the aisles and I didn’t find it. I gave up and put all of the other products I was going to buy back. I’ve worked in customer service/retail for over 20 years and that was so unprofessional. She should have taken me back to the area and showed me where the product was. Guess I’ll go back to shopping at Sephora.
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August 2023 by Hortencia A
I have a soft spot for Ulta Beauty. During the hard times I could still shop there and still get great customer service. Unlike the other big beauty store, they have great products for all budgets.
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July 2023 by Rachele Friedland
Ciana was so helpful! Had a $1 difference in my exchange and was able to balance it out for me so it was a 1:1. A small difference but a hugely kind gesture! Ulta should comp a lunch (at LEAST) for employees like this!
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July 2023 by Jordana Benone
Horrendous! Go to Sephora across the street. After NOT finding what I needed and settling for a replacement, I waited in line for 10 minutes while the one person in front of me signed up for something that required an incredible amount of information. The inefficient employee slowly entered it all and I was as patient as possible, looking at the smaller items. When the employee finally noticed me, she informed me that the line was elsewhere. WHAT? No signage re. lines, and though I've been in your sight line for 10 minutes you never thought to mention it earlier? NOT WORTH IT. Go to Sephora across the street.
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July 2023 by Colleen Grant (Wanderfrequently)
I thought about a higher review since I really liked my stylist. But they have been cancelling pretty frequently. This is on top of the fact that their online appointment platform doesn't always work.
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July 2023 by Candace B.
The staff was very helpful and friendly. I had no problem finding my products in the store was very clean
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July 2023 by Emerald C.
I walked in for a haircut and treatment, I was happy they had someone to do a walk in. Amir did my hair and I absolutely love it!!! My confidence in my hair is restored! There’s a weird creepy white bald guy walking around staring at people, I don’t think he works here, he definitely seems lost or something. Security should kick him out…
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June 2023 by Myia W
Really nice store! So clean and organized. There’s also a security guard walking inside so it’s real safe. The cashier was super polite and smiley. I highly appreciated that. It was clean and organized. I found this Ulta beauty powder I’ve been searching for for ages.
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June 2023 by Tony Donaldson
The people who work here are ver knowledgeable and always friendly and helpful. The store is clean and well-stocked. My daughter finds everything she’s looking for here.
