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January 2024 by Pamela L.
They are so insanely understaffed that I am surprised this location can stay afloat. Please, please hire more employees. I am so lucky that I was able to work with Andrea, an absolute bright spot of my experience. With angry customers and frankly rabid people, she kept her cool and had such an upbeat, helpful demeanor. Thank you so much, Andrea! Management, get your act together.
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January 2024 by Tina C.
Spectrum customer service could not make evening appointment for me to pick up equipment after a series of mistakes on their part canceling my service when I moved. Hours of my time on the phone and then I had to physically go to the store to return and pick up new equipment. Put myself on the waitlist, waited, got called, returned the equipment, and they would not allow me to get new modem. Had to spend more time on the phone. Hours of my life gone. Weeks without internet. And it's still not right. They refuse to mail notices. Will only email them. I get hundreds of emails a day. Told them it's not possible to contact me that way especially with urgent information. So frustrating. Now they won't waive a charge and pretty much told me too bad. In the disclosures, it says that you are responsible for the charge regardless of what they tell you on the phone as your discount. WTF. Now I'm being over charged and it's just like too bad on you
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November 2023 by Kitty J.
I was coerced into moving over to Spectrum mobile by a rep on the phone. LIARS! There is NO coverage anywhere in Culver City and I lost the use of my phone and messenging for 2 days! SCAM! DO NOT MOVE OVER TO SPECTRUM MOBILE, EVER!
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November 2023 by Jeena Jiyeon Yoo
If you are trying to cancel spectrum and need to return equipment, call to cancel and goto the UPS store less than a mile away. Waiting to do any service here is ridiculously slow and they are not very helpful (especially if you are can canceling service).I waited 30minutes with no assistance, then went to the ups store and everything was done in 5 minutes. And the UPS store clerk was actually very nice and helpful.
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October 2023 by Anna P
I highly advise against choosing this internet provider if you rely on a stable connection while working from home! My experience with this internet provider has been extremely disappointing. After just a few months of enduring frequent disconnections, I decided to cancel my service. To my surprise, despite canceling only two days into my billing cycle, they're insisting I'm responsible for a full month's charge.My frustration reached a point where I was practically reaching out to their customer support daily due to the constant disruptions. I even had to endure being disconnected three times during a crucial 30-minute work call. This level of service is simply unacceptable.To make matters worse, I had a technician sent out, and they made me replace my router, which Spectrum provided. This was after I had already replaced the modem on a separate occasion. If their equipment is proven to be faulty, it's baffling that I'm still held accountable for an entire month of service.When I attempted to articulate my concerns to their customer service, I encountered someone who was not only unhelpful but also condescending. They asserted that as an "entertainment provider," consistent internet service was not their responsibility. The "entertainment provider" label appears to serve as an excuse for their lack of commitment to delivering a reliable internet connection.I strongly discourage anyone from using this service. They should take responsibility for the quality of the internet they provide instead of hiding behind the label of being an "entertainment provider." They need to step up and improve their service quality.
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September 2023 by Shelley A.
My wireless router was no Bueno. Came in to exchange it since the app wasn't able to help. Annika not only exchange my router within minutes, but she also informed me that I should never have had this version in the first place. She upgraded my router. THEN she offered to lower my bill while also giving me an added service. HIGHLY recommend speaking with Annika at this location. She AMAZING!
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September 2023 by Cynthia R.
I came in with my friend at 7pm. We were greeted by Matthias and Luis. I came to start my Internet for a new apartment. They were both very helpful. Matthias told me about the phone service promo for new customers and I immediately had him set that up for me along with my Internet necessities for my apartment. He was very patient and helpful. Luis also shared information on an application to potentially get a discount on internet. We found out my friend was already signed up for it and he checked for mine as well. Overall, I am very happy with their help and customer service. They didn't ask for this review but they deserve a raise! Make it happen Spectrum! :)
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September 2023 by Ashley Ilievski
Over two months ago, I came into this location to trade in my old iPhone and buy a new one in full. I was fully intentional that I was moving to Europe in two weeks, and even confirmed three times with the Spectrum representatives that I'd be able to switch carriers to a European one - no problem.Two months later, I live in Europe, and I still can't get Spectrum to unlock my phone. I cancelled my mobile service over two weeks ago and don't have an active account with them. It's been 61 days and Spectrum is dragging their feet. Whatever you do - do NOT go to this Spectrum store - better yet, don't go with Spectrum! The absolute worst customer service and most un-knowledgeable staff on the face of this planet. After calling and talking to multiple customer service representatives, all have given me different answers and promises they cannot keep. The absolute WORST!
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September 2023 by katieshulman5
Had a great visit to the store. Needed to set up wifi for a new apartment and Elle was amazingly helpful. Got everything sorted in under ten mins and answered any questions I had. Would definitely recommend this store!
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September 2023 by Agent Smith The Matrix
The staff are all friendly, skilled, and provide quick and satisfying service. Everyone posts reviews of compliments, and I also think that five star ratings are not enough. They deserve seven stars.
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September 2023 by Arturo Torres
I had a great experience here yesterday. Luis was able to find me a cable subscription as an existing customer already for internet and mobile phone.Thank you Luis for making the process easy and efficient.
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August 2023 by Monique B.
I went into Marina Del Ray Spectrum today. Worst insulting experience . The employee Shadid terrible and clearly unqualified to work there. He got my accounts mixed up. Said I owed equipment I don't have , and said a random persons name is on a piece of our equipment we have . He had no idea how that happened and then had the audacity to tell me that WE MUST BE DISORGANIZED!! @Spectrum gives me someone else's equipment and I'm unorganized??,. He then told me I AM CONFUSED AND TO LEAVE THE STORE AND.CALL SPECTRUM ON THE PHONE!!! ShADID wouldn't give me a last name. There were also other people in the store that told him that he should call into spectrum and try to help me ( the customer) and he said no. Very disrespectful and rude . With all the business we have given @Spectrum all these years, maybe we need to try another company @AT&T for our corporate needs. Don't go to this location that had only one employee working and a line of customers. Horrible .
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July 2023 by Jim J.
A toaster could provide better wifi than Spectrum. I have never known anyone to say a positive thing about this company.
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July 2023 by Todd R.
On June 10 I canceled my girlfriends mobile service through spectrum and they told me it would be disconnected immediately the next day my girlfriend wanted to have her number put in her own name and we went to the store in Glendale California. They told us that she needed to join another cell company first and then right after that, they could convert the number into her own account, keeping the same number that she's always wanted. Since she already paid for the 30 days prepaid account she decided she was just gonna keep that for 30 days so yesterday we went back in the Spectrum store again and they said they couldn't do anything about it on the eighth but on the ninth they could so we went in the next day and they said the number was not disconnected which I was originally told it was going to be. The store said they couldn't help anymore that I needed to call spectrum which I did 3 1/2 hours later and five different people. They told me they couldn't do anything about it even though they messed up and one of the supervisors Q Jackson was the least helpful of all wouldn't give me any information about her superiors, or even the name of the CEO of Spectrum so after all the running around, we got nothing came to be so at midnight tonight. My girlfriend doesn't have any kind of phone at all do to all this being their fault and they even admit it's their fault but we're paying the price I would recommend going to any other cell carrier at this point then spectrum their employees seem to be poorly trained. I don't know how to handle situations and don't follow through on instructions that the customer give them when asked to cancels a service. 0/10!!!
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July 2023 by Elizabeth S.
I cannot understand why Soectrum cable offers the NBA League Pass but NOT the WNBA League Pass. They also say that games for our local team, the Sparks, can be viewed on ESPN3 and this channel does not exist within Spectrum. You would think that with all the useless, crummy stuff on cable they would at least have the decency to provide access to women's sports.
